Service Desk Engineer

Job Description

Role : Service Desk Engineer (24x7 Support) Location : Bengaluru, Karnataka Work Mode : 24x7 rotational shifts (5-day work week) Experience : Minimum 4 years Education : Full-time graduation required Must-Have Skills Hardware and software troubleshooting (desktops, laptops, printers, etc.) Application support Incident and service request management Access management Problem management (root cause analysis) Networking fundamentals Ticketing tools experience Strong communication skills Customer-centric mindset Good to Have Familiarity with ITIL practices Exposure to chat/email/phone-based support environments Experience in fast-paced or global support teams Key Responsibilities Provide 24x7 technical support to customers (phone, email, chat) Troubleshoot and resolve hardware/software issues Log and document all support activities in ticketing system Escalate unresolved issues appropriately Maintain high standards of service and customer satisfaction Why Lenovo? We’re building a world-class support experience. Join us to be part of a dynamic team with growth opportunities and ongoing technical training. Show more Show less