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NTT DATA
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Service Delivery Specialist

Service Delivery Specialist

NTT DATA

5 - 9 years

0 Lacs

maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

service delivery client relationship management project management itil client satisfaction vendor management change management service improvement budget management stakeholder management communication skills problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As a Service Delivery Specialist at NTT DATA, you will play a crucial role in ensuring continuity in service delivery and acting as a strong advocate for our clients. Your responsibilities will include managing medium to large complex client contracts, ensuring client satisfaction, service delivery, and contract profitability. You will be the primary interface between the client and our organization, overseeing the service governance structure, scheduling and running service management review meetings, and ensuring all necessary processes and documentation are in place. Your role as a Service Delivery Specialist is vital to the success of our Uptime Proactive Support Service (PSS) option. You will be responsible for client-facing activities in service activation, coordinating with the Global Delivery Center (GDC) for successful service activation. Additionally, you will identify trends and areas for improvement in service delivery and communicate this information to regional and global stakeholders. Key responsibilities of the role include managing the services relationship between the client and the organization, performing client-facing service activation activities, and supporting the GDC in service activation completion. You will also be responsible for operations performance, service improvement plans, escalation management, change management, and vendor backout issues. Collaborating with transition teams and technical account managers, you will develop runbooks, update them regularly, and facilitate the resolution of technical issues. To excel in this role, you should have a strong ability to establish relationships with stakeholders and clients, manage service delivery effectively, and possess excellent communication skills. You must be highly analytical, proactive, and able to work well under pressure. Your passion for client service, coupled with your project management proficiency, negotiation skills, and conflict resolution abilities, will be key to your success in this position. Academic qualifications and certifications required for this role include a relevant bachelor's degree in Information Technology or Business Administration, ITIL Certification (Foundation or higher), and Project Management Professional (PMP) certification. Experience in service delivery or related functions within a medium to large ICT organization, as well as a background in managing client relationships and IT service delivery, are essential for this role. This is an on-site working position at NTT DATA, where we value diversity and inclusion. Join us in making a difference for our clients and society as we continue to push the boundaries of what is possible.,

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Service Delivery Specialist