Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
BMC Software
>
BMC ITSM/Discovery Consultant

BMC ITSM/Discovery Consultant

BMC Software

5 - 7 years

9 - 13 Lacs

mumbai

Posted:6 hours ago| Platform:

Apply

Skills Required

itsm acquisitions economics administration networking ai performance tuning software solutions r cloud technologies enterprise software service delivery cloud asset management enterprise it ai platform operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Is Helix. Powered by You.

BMC Helix

, we dont do ordinary. Were the

AI-native engine

behind the worlds most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about We''re here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of

curious minds, creative thinkers, and courageous builders

who believe tech should change the gamenot just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, were scaling with purposethrough organic innovation, strategic acquisitions, and relentless R&D. Our open-first

Agentic AI platform

empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

GSD (Global Services Delivery)

is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.

AMS Consultant -

The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Here is how, through this exciting role, YOU will contribute to BMC''s and your own success:

ITSM

Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.
Maintain BMC Helix Product platform availability as per agreed availability commitment.
Develop new customizations, integrations, and reports.
Troubleshoot BMC Application, customizations, and integration issues.
Follow ITIL standard best practices.
Recommend & plan upgrades/patches and roll out new features.
Drive adoption of BMC Helix solutions across customer environments.
Work closely with Service Owners to review service delivery quality with a focus on continuous improvement.
Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.
Experience working in BMC Helix Discovery with operational support as per agreed SLAs including Discovery scan, troubleshooting & administration of large Discovery cluster Env.
Maintain BMC Discovery platform availability as per agreed availability commitment.
Customize and configure BMC Discovery capabilities in complex cluster environments.
Understand how to apply technology to improve operational effectiveness or efficiency of specific functions or applications.

Discovery

Experience working in BMC Helix Discovery with operational support as per agreed SLAs including Discovery scan, troubleshooting & administration of large Discovery cluster Env.
Maintain BMC Discovery platform availability as per agreed availability commitment.
Customize and configure BMC Discovery capabilities in complex cluster environments.
Understand how to apply technology to improve operational effectiveness or efficiency of specific functions or applications.

To ensure youre set up for success, you will bring the following skillset & experience:

Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations & CMDB + Discovery Administration
Candidate must possess a Engineering /Computer Science Bachelors Degree.
Should have min 5-7 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
Should have worked in Applications Managed Services and Consulting Services environment
Experience on framework is an advantage.
Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts
Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Willing to work in shifts, weekend and on-call support will be required.

More Jobs at BMC Software

Python Developer

Pune, Chennai, Bengaluru

6 - 10 yrs

INR 10 - 20 Lacs

IX Designer II

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Principal Data Scientist

Pune, Maharashtra

8 - 8 yrs

Salary: Not disclosed

Devops Engineer With Shell Scripting

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

UX Designer

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BMC Software

IT Services and IT Consulting

Houston Texas

Login to

Please Verify Your Phone or Email

Confirm Action

BMC ITSM/Discovery Consultant