2915 Service Delivery Jobs - Page 49

We are looking for a highly skilled and experienced Relationship Manager to join our team in Jalandhar. The ideal candidate will have 2 to 7 years of experience in sales, relationship management, or a related field. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage the direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base. Identify and develop strategies for cross-selling and upselling opportunities. Collaborate with internal teams to ensure seamless service delivery. Analyze market trends and competitor activity to stay ahead in the industry. Job Post Graduate or Graduate degree in any discipline. Minimum 2 years of experience in sales, relationship management, or a related field. Proven track record of meeting and exceeding sales targets. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and problem-solving skills with attention to detail. Additional Info The company offers a dynamic and supportive work environment, with opportunities for professional growth and development.

Roles and Responsibility Manage and oversee daily operations of the fund services department. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze financial data and provide insights to support business decisions. Ensure compliance with regulatory requirements and industry standards. Lead and mentor junior staff members to enhance their skills and performance. Job Requirements Strong understanding of accounting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Effective communication and interpersonal skills. Experience with financial software and systems is required. Strong leadership and management skills.

We are looking for a highly skilled and experienced professional to join our team as a Manager - Retail Branch Operations in Pune. The ideal candidate will have 6-8 years of experience in retail branch operations, preferably in the banking or financial services industry. Roles and Responsibility Manage daily operations of the retail branch, ensuring efficient and effective service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of sales professionals to achieve business objectives. Maintain high standards of quality and integrity in all transactions and interactions. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with internal stakeholders to develop and implement process improvements. Job Strong knowledge of retail branch operations, including sales, customer service, and compliance. Excellent leadership and management skills, with the ability to motivate and inspire teams. Effective communication and interpersonal skills, enabling strong relationships with customers and colleagues. Ability to analyze data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills, with the ability to handle pressure and meet deadlines. Experience in managing budgets and resources to achieve business objectives.

We are looking for a highly skilled and experienced professional to join our team as a Sr. Officer Collection in the Banking / Financial Services / Broking industry. The ideal candidate will have 2-7 years of experience. Roles and Responsibility Handle collections for assigned areas and achieve targets on various parameters like resolution, flows, credit cost, and roll rates. Ensure NPA''s are within assigned budgets and minimize them through active efforts. Increase fee income/revenue and develop initiatives to control vendor payouts. Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers. Track and control delinquency, focusing on non-starters. Build relationships with key clients to ensure timely collections and monitor defaulting customers. Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines. Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA. Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job GraduateYes. Masters/Postgraduate is optional. Minimum 2 years of experience in a related field. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in handling collections and achieving targets. Knowledge of auditing and regulatory requirements. Familiarity with legal and statutory bodies. Ability to build relationships with key clients. Strong understanding of customer satisfaction and service delivery.

Hiring for Lead Delivery for Credit operations – Collections, O2C lifecycle , Cash apps. Minimum 10 year in International BPO Should be Graduate and PG Rotational Shift Should be ready to travel for presentations. Call/Whatsapp-9911988551

Summary of Duties: The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call\Chat volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Assist with projects and other duties as requested or assigned Skills and Qualifications: Must have Microsoft Excel skills Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience required

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Altisource Business Solutions Pvt Ltd is looking for Business Analyst to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

What You Will Do Lead the reporting and analysis team, ensuring service delivery across various business units and divisions. Serve as a subject matter expert for senior stakeholders and team members. Manage team and cultivate a best-in-class service delivery mindset among emerging leaders. Supervise and mentor frontline supervisors Retain critical resources and identify and onboard top talent. Collaborate with Financial Product Teams, Technology Teams, and Internal Financial Control teams. Promote an environment of innovation, experimentation, and transformation. Stay informed about industry technology and process changes, adopting an external perspective. Provide leadership and mentorship to senior team members. Foster a culture of knowledge sharing and collaborative problem-solving. Work closely with Technology Teams, Data and Analytics Teams, and other functions to align technology and process roadmaps. Drive efficiencies and cultivate a culture of continuous improvement, seeking innovative solutions. Embrace and promote Principle-based Management Leadership. Who You Are (Basic Qualifications) Possess master’s degree in finance and accounting Have at least 10-13 years of experience in financial reporting and planning Have at least 6-8 years of experience in Team management Possess a solid understanding of ERP systems and data flow processes Ability to navigate and integrate multiple data sets into cohesive presentations and actionable recommendations Proficiency in data visualization tools such as Power BI or Tableau communication skills Exhibit problem-solving skills and a proactive approach Experience working in an Agile environment. Who We Are As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Design and execute experiments to test new ideas and concepts. Provide expert guidance and support to junior team members. Identify and mitigate risks associated with projects and initiatives. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical, problem-solving, and communication skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to manage multiple tasks simultaneously. Experience with data analysis and interpretation tools and techniques. Strong leadership and collaboration skills.

Looking to onboard a skilled Power Platform Technical Delivery Manager with 7 to 12 years of experience. The ideal candidate will have a strong background in technical delivery management and the Power Platform. Roles and Responsibility Manage and deliver high-quality Power Platform solutions to clients. Lead cross-functional teams to ensure successful project execution. Develop and implement technical strategies for Power Platform projects. Collaborate with stakeholders to identify business requirements and develop solutions. Ensure timely and within-budget delivery of projects. Provide technical guidance and support to team members. Job Minimum 7 years of experience in technical delivery management. Strong knowledge of the Power Platform and its applications. Experience in managing and delivering complex projects. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. For more information, please contact us at 6566487.

Job Title: GET - Post Sales Job Description: As a Graduate Engineer Trainee in the Post Sales department, you will be responsible for providing exceptional support to our customers after they have made a purchase. Your main duties will include overseeing the implementation of our products, ensuring customer satisfaction, and addressing any issues that may arise post-purchase. You will work closely with our sales, technical support, and product teams to facilitate a smooth experience for our clients. Key Responsibilities: - Assist in the onboarding process for new customers, ensuring a smooth transition from sales to post-sales support. - Address customer inquiries and resolve issues related to product functionality and performance. - Collaborate with technical support teams to troubleshoot and resolve technical problems. - Conduct regular follow-up with customers to assess satisfaction and gather feedback. - Prepare reports on customer interactions and product performance to share with the relevant teams. - Participate in product training sessions and support documentation to enhance customer knowledge and understanding. - Contribute to continuous improvement initiatives based on customer feedback and industry best practices. Skills and Tools Required: - Strong customer service and communication skills, both verbal and written. - Analytical and problem-solving abilities to troubleshoot issues effectively. - Familiarity with CRM software and ticketing systems for tracking customer interactions. - Basic understanding of the technical aspects of products/services offered. - Ability to work collaboratively in a team environment and interact with various departments. - Time management skills to handle multiple tasks and prioritize effectively. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation. Ideal Candidate: The ideal candidate will be a recent graduate with a degree in engineering, business, or a related field. A willingness to learn, a passion for customer service, and the ability to adapt to a fast-paced environment will make you a strong fit for this role. Roles and Responsibilities About the Role: In the GET - Post Sales position, you will play a crucial role in ensuring customer satisfaction and retention after the initial sale. You will be responsible for managing client relationships and addressing any inquiries or issues that arise post-purchase. This role requires a proactive approach to maintain communication with clients and help them maximize the value of our products or services. About the Team: You will be part of a dynamic post-sales team that is dedicated to providing exemplary service to our customers. The team collaborates closely with various departments, including sales, technical support, and product development, to ensure that client needs are met efficiently. The team culture emphasizes continuous improvement, knowledge sharing, and collective problem-solving. You are Responsible for: - Building and nurturing long-term relationships with clients to enhance their overall experience. - Addressing customer inquiries and resolving any issues related to product usage or service delivery. - Collaborating with internal teams to ensure client feedback is communicated and addressed effectively. - Monitoring client engagement and satisfaction levels to identify areas for improvement. - Conducting training sessions for clients to help them utilize products more effectively. To succeed in this role – you should have the following: - Strong communication and interpersonal skills to interact with clients effectively. - A background in customer service or post-sales support, preferably in a related industry. - Ability to troubleshoot issues and provide solutions in a timely manner. - Organizational skills to manage multiple client accounts and requests efficiently. - A proactive attitude towards enhancing the customer experience and fostering client loyalty.

We are looking for a highly skilled and experienced Associate Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent project management skills and the ability to work effectively in a fast-paced environment. Roles and Responsibility Manage and coordinate multiple projects simultaneously, ensuring timely completion and meeting deadlines. Develop and implement effective project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and prioritize project requirements. Conduct regular project meetings and status updates, providing clear communication and progress reports. Identify and mitigate potential project risks, issues, and dependencies. Ensure compliance with company policies, procedures, and industry standards. Job Requirements Proven experience as a Project Manager or similar role in the IT Services & Consulting industry. Strong understanding of project management principles, methodologies, and best practices. Excellent leadership, communication, and interpersonal skills. Ability to analyze complex data sets and make informed decisions. Strong problem-solving and analytical skills, with attention to detail and accuracy. Experience with project management tools and software, such as MS Office, Asana, or Trello.

We are looking for a skilled Associate Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with a strong background in program management and excellent communication skills. Roles and Responsibility Manage and coordinate programs from initiation to delivery, ensuring timely completion and meeting customer expectations. Develop and maintain project plans, resource allocation plans, and status reports to track progress. Collaborate with cross-functional teams to identify and mitigate risks, ensure quality deliverables, and achieve business objectives. Coordinate with stakeholders to gather requirements, provide updates, and address concerns. Analyze program performance data to identify areas for improvement and implement changes to optimize results. Ensure compliance with company policies, procedures, and regulatory requirements. Job Requirements Strong understanding of program management principles, methodologies, and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment, prioritize multiple tasks, and meet deadlines. Proficiency in project management tools and software applications. Strong analytical and decision-making skills, with attention to detail and accuracy. Experience working in an IT Services & Consulting environment, focusing on delivering high-quality solutions to customers.

We are looking for a skilled Associate Program Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-10 years of experience in the IT Services & Consulting industry, with a strong background in program management and excellent communication skills. Roles and Responsibility Manage and coordinate programs from initiation to delivery, ensuring timely completion and meeting customer expectations. Develop and maintain project plans, resource allocation plans, and status reports to track progress. Collaborate with cross-functional teams to identify and mitigate risks, ensure quality deliverables, and achieve business objectives. Analyze program performance data to inform decision-making and optimize program execution. Communicate effectively with stakeholders, including customers, vendors, and internal teams, to ensure alignment and transparency. Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness. Job Requirements Strong understanding of program management principles, methodologies, and best practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment with multiple priorities and deadlines. Proficiency in project management tools and technologies, such as MS Project, Asana, or Trello. Experience working with international clients and managing cultural differences is an asset. Bachelor's degree in Business Administration, Management, or a related field.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to think critically and make informed decisions based on data insights.

Job Description Key Accountability: Standards & Procedures Ensure standards are appropriately captured and all interdependencies are aligned between frontline, safety, operational KPIs, hard product, network and reflects Air India s brand drivers. Lead the development and periodic review of Service Delivery standards, ensuring compliance with aviation regulations, company policies, and industry best practice Monitor internal and external Voice of (Internal & External) Customer through various sources i.e. eCCVR, NPS etc. Ensure that crew complement and service procedures align with operational requirements and promote adherence to safety protocols Conduct sessions and workshops to educate Trainers, Cabin Crew Division, on new and existing standards Regularly evaluate the effectiveness of service standards and update them as needed to improve crew performance and guest feedback Gather & evaluate data in order to support the identification of viable service delivery and improve the performance of the overall service delivery. Pass on relevant information to stakeholders like Base Operations & Service Design Collaborate with Service Design & Service Performance to enhance Cabin Crew efficiency & overall Guest Experience Active member and represent Cabin Crew Operations/ Service Delivery in Transformation Project charters, Product and Service Committees to ensure a seamless Guest experience across all Touchpoints. Provide guidance during roll-out of relevant Services Delivery and Quality specific products and services during Fleet Induction Maintain comprehensive and accurate records of all standards, procedures, and associated documentation like Galley Loading Plan, LOPA, GLDs. (Part of Fleet Induction meetings) Oversee the updation and maintenance of Cabin Crew Service Manual, Station Information Manual & Operating Manuals: IFE & Galley electrical equipment Team Management Provide direction and advice to the direct reports (managing a team of 3-4) in performing their delegated responsibilities. Oversee the performance of direct reports and ensure KPIs are well communicated and monitored. Mentor a team of associates/ specialists responsible for developing standards and procedures for Service Delivery Provide guidance, support, and feedback to the team to ensure a high level of competence and professionalism Nurture a customer-centric team to continuously enhance service delivery through collaborative discussion demonstrating respect for diverse opinions and transparent feedback Industry Knowledge Keep abreast with any market trends and developments Leads the team to conduct hospitality industry benchmark studies and share learnings with all other stakeholders Plans and implements periodic dipstick assessments on international and domestic sectors reviewing product and service offerings Financials Assist in preparing and managing the departmental budget Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. C. Skills/Qualities Required Driven for Excellence Functional expertise Competitor Awareness High Collaborative skills Team Building skills D. Education and Experience Requirements Minimum Education requirements Bachelors degree from an esteemed university

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. As an Analyst, you will play a crucial role in driving business growth and improvement. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive results. Identify and mitigate risks associated with business operations. Provide exceptional customer service and support to internal stakeholders. Develop and maintain documentation of processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment and meet deadlines. Strong communication and interpersonal skills, with the ability to build relationships. Proficiency in relevant software applications and tools. Ability to think critically and make informed decisions based on data analysis.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in Customer Assistance and Quality Assurance. Roles and Responsibility Manage and oversee the daily operations of the customer assistance team to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and make informed decisions. Train and coach team members to enhance their skills and knowledge. Ensure compliance with company policies and procedures. Job Requirements Proven experience in customer assistance and quality assurance. Strong leadership and management skills, with the ability to motivate and guide team members. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to analyze data and make informed decisions to drive business outcomes. Strong problem-solving skills, with the ability to think critically and creatively. Experience with process improvement initiatives and change management.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Communicate findings and insights to stakeholders through clear and concise reports. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis tools and software. Ability to adapt to changing priorities and deadlines in a dynamic environment.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to learn quickly and adapt to new technologies and processes.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd., responsible for managing settlements processes. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and settlement processes. Roles and Responsibility Manage and oversee the settlements process to ensure timely and accurate transactions. Develop and implement process improvements to increase efficiency and reduce errors. Collaborate with cross-functional teams to resolve issues and enhance overall process quality. Analyze data and metrics to identify areas for improvement and optimize processes. Implement and maintain quality control measures to ensure high standards of service delivery. Lead and motivate a team of professionals to achieve process goals and objectives. Job Requirements Strong understanding of process management principles and practices. Experience in managing settlements processes or similar roles. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience working in an IT Services & Consulting environment.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-8 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure performance and make informed decisions. Implement quality control measures to maintain high standards of service delivery. Lead and motivate a team of professionals to achieve business objectives. Job Requirements Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies. Strong problem-solving and critical thinking skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Senior Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-10 years of experience in process management and a strong background in managing processes. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Manage and maintain existing processes, ensuring compliance with industry standards. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure process performance and make informed decisions. Lead and motivate a team of process managers to achieve business objectives. Ensure all processes are documented and maintained up-to-date. Job Requirements Proven experience as a Process Manager with a minimum of 6 years of experience. Strong knowledge of process management principles and methodologies. Excellent leadership and communication skills, with the ability to motivate and manage a team. Strong analytical and problem-solving skills, with the ability to analyze data and metrics. Experience in the IT Services & Consulting industry is preferred. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and 6-8 years of experience. Roles and Responsibility Manage and implement process improvements to increase efficiency and productivity. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to identify and resolve process issues. Analyze data and metrics to measure process performance and make informed decisions. Implement change management strategies to ensure successful process changes. Provide training and support to team members on new processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and best practices. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience with process improvement methodologies and tools. Ability to collaborate effectively with stakeholders at all levels.