2887 Service Delivery Jobs - Page 46

About the role The Senior Associate/ Assistant Manager Quality, Training, Process Excellence, and Escalations will play a critical role in overseeing the optimization of customer and seller support processes, ensuring the highest standards of service quality, and driving operational excellence across the organization. This position will lead initiatives to improve training, enhance quality assurance practices, manage complex escalations, and leverage Gen AI technologies to innovate and streamline support operations. The ideal candidate will have a proven track record in process optimization, exceptional leadership skills, and a passion for adopting new technologies to improve service delivery. What you will do: Transformational Training & Development Strategy Architect a forward-looking training strategy that anticipates future business needs, technology integration, and evolving customer expectations, ensuring support teams are equipped with the skills to deliver exceptional service. Develop and nurture a learning culture across customer and seller support, driving continuous skill development through innovative training programs and performance management systems that foster career growth. Strategic Escalation Management & Cross-Functional Alignment Take ownership of high-impact escalations, driving root cause analysis and corrective action plans that not only resolve issues but also prevent recurrence at a systemic level. Partner with product, engineering, and other cross-functional teams to develop proactive solutions to recurring issues, ensuring alignment between support and product/service teams to improve long-term customer and seller satisfaction. Change Management & Technology Leadership Lead the adoption of innovative technologies (including Gen AI) within support functions to improve efficiency, enhance decision-making, and personalise customer/seller interactions at scale. Drive the successful implementation of change management initiatives, ensuring smooth integration of new technologies, processes, and training within the broader operational ecosystem. Evaluate emerging trends and technologies, making data-driven recommendations for future investments in support tools and systems that will differentiate the organization in the marketplace. Key Success Metrics Measurable improvements in Customer and Seller satisfaction (e.g.,CeS, NPS).Enhanced operational efficiency (e.g., reduced handling time, increased automation in support processes).Successful integration of new technologies that drive innovation and process optimization. What you will need: UG/PG from premium institutes coupled with over 2 years of hands-on experience in start-ups, consumer internet companies, management consulting, or operations. Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches. Exhibit a proven capability to articulate informed perspectives on business implications and strategies. Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership. Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments.

Job Description : Service Relationship Manager - Affluent Banking Location- Jaipur Interested candidates can send their resumes to nidhi.kundra@indusind.com. Detailed Job Description Provide Exceptional service to mapped clients of Affluent channel for cluster of branches Manage affluent desk & become one point of contact for mapped customers for their service related queries/requests & complaints Handle & Process all financial & Non- Financial transactions pertaining to mapped affluent clients Upgrade customers maintaining high balances to Exclusive/Pioneer program as per the eligibility Monitor Daily account Balances and maintain book stability through immediate client intervention on accounts which demonstrate balance depletion / attrition propensity Build and deepen relationships with existing Customer base by focussing on Family Grouping/household penetration Manage the key performance indicators (Family Penetration/Digital Channel Activation/Book Growth/ Overall Service of the mapped base) Ensure effective on-boarding of NTB clients & engagement with mapped clients as per laid process Generate quality references for opening new accounts from existing mapped customers Ensure Timely closure of all Request/Complaints/Welcome/CE calls/Campaigns assigned on Talisma Increase the Client stickiness and engagement by activating customers on Direct Transaction Channels of the bank like Mobile Banking App/ Net Banking / Debit Card/ VIDYO Branch etc Process/Handle cash transactions/vault operations/ATM upkeep/Voucher & register maintenance/Lobby Management (These are only applicable to Service Managers mapped to Pioneer Lobby) Preferred Skill Set Educational Qualification : Graduation / MBA (Preferred) Skills : Excellent Communication skills Service Oriented with Knowledge of Banking Products will be a good advantage Work Experience (in yrs) : Minimum 3-5 years in Service / Key Relationship Servicing in BFSI

- Manage and execute Document review and Incident Response Services aligned with Organization broaderobjectives, leveraging e-Discovery tools. - Benchmark services against industry leaders to ensure competitive positioning and continual growth. - Cultivate a high-performing, collaborative culture, promoting innovation, professional development, andemployee engagement. Cultivate strong relationships with clients to understand their needs and ensure high-quality service delivery. - Apply subject matter expertise to ensure client satisfaction and getting opportunities to cross or upsell. - Act as a key liaison between internal teams and clients, managing expectations and driving deliverables. - Identify opportunities for business growth and proactively anticipate and address client needs. - Develop and implement process improvements to streamline workflows in both e-Discovery and IncidentResponse. - Leverage technology to automate routine tasks and improve efficiency, particularly in incident management. Requirements - Deep understanding of e-Discovery and cyber incident tools preferably Relativity, Canopy, Reveal and NUIX. - Strong understanding of legal concepts and processes related to e-Discovery and Incident Response. - Ability to manage complex, high-stakes projects with tight deadlines. - Strong client management capabilities, with a proven ability to build and maintain relationships. - Strategic thinking, with the ability to implement innovative solutions and optimize operational workflows. - Excellent leadership, communication, and interpersonal skills. - Education: Bachelor of Laws (LL.B.) or Master of Laws (LL.M.). CEDS certification is preferred. -Must have 12 - 15 years of relevant experience in document review, Incident Response with a deepsubject matter expertise of e-Discovery platforms.

Essential Job Functions: Provide technical support in infrastructure services, responding to issues and assisting in tasks. Contribute to the implementation of infrastructure projects and assignments. Monitor and troubleshoot infrastructure systems, ensuring reliability and performance. Work with the team to enhance infrastructure effectiveness and address technical challenges. Support the development of infrastructure documentation, including incident logs and configuration records. Apply technical knowledge to address infrastructure-related challenges. Follow established best practices and standards in infrastructure service delivery. Utilize technical skills to address infrastructure issues and incidents. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role Proven experience in infrastructure technology analysis Proficiencies in data analysis and technical knowledge A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: An advanced degree in a relevant field is a plus Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Its fun to work at a company where people truly believe in what they are doing! Job Description: India EMS Client Services - Project Coordinator - Job Description Job Summary: Reporting to the Project Coordinator Manager. Project Coordinator - CS will be assigned ownership of a providing first level responses on client received emails and will coordinate with internal CS team for task assignment. Work as integral part of Project Management Team and provide best quality experience with regards to timely responses and coordination. Project Coordinator Responsibilities: Serve as a liaison working in Client Services department with key client representative with the goal of owning the service delivery relationship. Acknowledge incoming client emails and coordinate internally with teams as needed. Provide substantive oversight to client -specific projects, managed on a day-to-day basis by Production Team. Ensuring project deadlines, changes are communicated on time to the clients. Assign tasks to internal teams and assist with the help of internal project tracking platforms. Providing administrative support and undertaking project tasks as needed. Ensure stakeholder views are managed towards the best solution. Possess excellent time management and communication skills, to collaborate with clients and internal teams to deliver results on deadlines. Ensure overall satisfaction through the coordination of project related updates. Work actively with the Project Management Team to eliminate blockers. Use internal tools to monitor and generate project status reports. Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team. Instill confidence with clients through proactive communication when necessary. Desired Qualifications and Skills Good Communication (Verbal and Written) Skills. Experience of working in MS Office. Ability to multi-task, maintain composure under pressure and meet deadlines Must be able to work in an ever changing fast-paced work environment Be engaged and enthusiastic about work and learning. Must be flexible and be available to work evening and weekend shifts. Education & Certifications: Bachelor of Computer Application, MCA NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO knowledge is a strong plus. Location: Pune, India #LI-SM1 #LI-Hybrid If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Max Life Insurance Company Limited is looking for Assistant Manager to join our dynamic team and embark on a rewarding career journey. Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. Completing tasks assigned by the general manager accurately and efficiently. Supporting store manager as needed.

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders Key Responsibilities: Good Communication Troubleshooting VRF Ductable Short Info Posted: 0 day(s) ago Location: Jaipur Qualifications: Diploma/ BE/ B.Tech Experience: 1 Years - 0 Months To 6 Years - 0 Months

About the Role: Risk Assessment: Utilize your expertise to make prudent case assessments and offer recommendation, even in situations that fall outside standard guidelines. Operational Efficiency: Assist the team in identifying inefficiencies and recommend solutions to enhance operational excellence and service delivery. Team Collaboration: Work effectively within a team environment, sharing responsibilities and supporting mutual dependencies through clear communication and collaboration. Value Creation: Actively contribute to the teams value by simplifying processes, identifying opportunities for improvement, and implementing efficiency gains. Training & Development: Develop and deliver training modules for underwriters and clients. Mentor junior team members by identifying skill gaps and providing constructive feedback. Market Intelligence: Demonstrate competence in Life and Health insurance products available in the local market. Hands on experience in conduct trainings/audits and other cross functional initiatives. About the team: The Life & Health Underwriting Services team provides comprehensive support across Asia, including India, Southeast Asia (SEA), Hong Kong/Taiwan, and the Australia-New Zealand (ANZ) region. We are responsible for delivering 100% case assessments for India, SEA, and Hong Kong/Taiwan, including High Net Worth business. Our team is also expanding its expertise in disability income products for the ANZ region. With a decade of experience, we are dedicated to developing proficient underwriters by crafting a roadmap for competency enhancement and offering growth opportunities through rotations and stretched learning assignments. In addition to core responsibilities, experienced underwriters have the opportunity to participate in in-house Life Guide projects, product development, client trainings, and audits. We embrace a One Team culture, fostering positive working relationships with our on-shore business partners and sharing in our collective success. About You: Educational Background: A degree in science (Biology, Microbiology) or a paramedical qualification (Nurse, Pharmacist), or experience as a Junior Dentist. Underwriting Experience: 8 to 10 years of experience in Life and Health underwriting is preferred. Industry Knowledge: Comprehensive understanding of the insurance value chain, with awareness of the legal, regulatory, tax, and consumer protection frameworks in the market. Reinsurance Expertise: Advanced knowledge of reinsurance principles and operations. Team Work: Proven ability to work collaboratively across teams, functions, and regions. Communication Skills: Strong communication skills, approachable demeanor, and the willingness to make difficult decisions and resolve team conflicts. Adaptability: Demonstrated agility and multi-tasking capabilities to meet core expectations and adapt to change as necessary. Results-Oriented: Strong focus on achieving results, with the ability to provide solutions to KPI challenges and meet performance targets. Product Competence: Proficient in Life Underwriting and familiar with all other products available in the local market. About Swiss Re Swiss Re is one of the world s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134465

Its fun to work at a company where people truly believe in what they are doing! Job Description: India EMS Client Services - Project Coordinator - Job Description Job Summary: Reporting to the Project Coordinator Manager. Project Coordinator - CS will be assigned ownership of a providing first level responses on client received emails and will coordinate with internal CS team for task assignment. Work as integral part of Project Management Team and provide best quality experience with regards to timely responses and coordination. Project Coordinator Responsibilities: Serve as a liaison working in Client Services department with key client representative with the goal of owning the service delivery relationship. Acknowledge incoming client emails and coordinate internally with teams as needed. Provide substantive oversight to client -specific projects, managed on a day-to-day basis by Production Team. Ensuring project deadlines, changes are communicated on time to the clients. Assign tasks to internal teams and assist with the help of internal project tracking platforms. Providing administrative support and undertaking project tasks as needed. Ensure stakeholder views are managed towards the best solution. Possess excellent time management and communication skills, to collaborate with clients and internal teams to deliver results on deadlines. Ensure overall satisfaction through the coordination of project related updates. Work actively with the Project Management Team to eliminate blockers. Use internal tools to monitor and generate project status reports. Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team. Instill confidence with clients through proactive communication when necessary. Desired Qualifications and Skills Good Communication (Verbal and Written) Skills. Experience of working in MS Office. Ability to multi-task, maintain composure under pressure and meet deadlines Must be able to work in an ever changing fast-paced work environment Be engaged and enthusiastic about work and learning. Must be flexible and be available to work evening and weekend shifts. Education & Certifications: Bachelor of Computer Application, MCA NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO knowledge is a strong plus. Location: Pune, India #LI-SM1 #LI-Hybrid If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Role description: We partner with our clients across the globe to design thriving and connected cities and communities that enable opportunity for all and keep the world moving. Climate change, urbanization and digitization trends are requiring today s mobility projects and systems to address an evolving set of demands from the world s growing population. We design connected, sustainable solutions that integrate existing infrastructure with new technologies, and optimize the mobility of people and goods. Role accountabilities: Manage the delivery of cost management in small, medium commercial, retail, residential developments, transportation or significant components of larger cost management assignments Responsible for delivering their scope of work in line with various controls, and will have significant technical knowledge and experience in their field Assist in the coaching and development of other team members in order to share knowledge, increase team skill level and improve the standard of service delivery Work within established systems and budgets to produce reports and forecasts and track budgets, overseeing costing and variances in order to manage and control cost variables Deliver a number of small to medium cost projects and assignments or significant components of larger assignments, ensuring appropriate use of resources and budgets to deliver the required scope of work within set deadlines Analyse and review a range of data and documents to collate key themes and trends, using this analysis in conjunction with own knowledge to provide advice and make recommendations to support cost and commercial management decision-making Manage relationships and collaborate with clients and external stakeholders, in order to ensure client satisfaction and create new business opportunities Qualifications & Experience: Bachelor s degree in engineering or equivalent in a relevant discipline Relevant professional qualification or chartered status Experience of coaching and mentoring more junior colleagues and emerging leadership skills Experience of working closely with external stakeholders to build client relationships Experience in managing business relationships at middle-management level Capable of taking a project through from inception to completion ? Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a people rst business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.

As an IT Analyst for Vulnerability Management, you will be responsible to actively operate and continuously improve the service. The scope is worldwide, and you will work within a team of cybersecurity professionals in the Security Operations Center. You will identify, prioritize, assign, and track findings following the complete vulnerability lifecycle. You will act as escalation contact for external service delivery units as well as internal customers. With your help and expertise, the Vulnerability management service will evolve, empowering all stakeholders with the understanding to make informed choices and actions to resolve vulnerabilities. Ready to shape the future? This is your chance: You will be challenged to collaborate in strategy definition, and implementation plans in the team with the goal to reach next level cybersecurity. Responsibilities: Work with scanning tools to identify vulnerabilities Work with IT Service Management tools to address vulnerabilities and mitigations Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures Regular reporting on vulnerability management topics Derive risk statements from vulnerabilities by contextualizing within company infrastructure Implement automations and continuously improve the automation process Stay up to date with current cybersecurity trends academic degree in Computer Sciences, IT or similar qualifications advanced understanding of the vulnerability management process experience in working with vulnerability management tools knowledge of automation

Invoice Processing , PO and Non PO Contact cross functional teams via email for query resolution To perform all the tasks with SLA Contact cross functional teams via email for query resolution Monitoring & reviewing the activities to ensure SLAs are met Need to handle a team in absence of Manager Help others to resolve the process issues Work on RCAs & action plans Should able to manage first level client stakeholders independently Manage his own & teams deliverables and ensure that all the SLAs are met Find the issues in order booking & resolve quickly Meet the key performance indicators as set by the Manager Identify the process gaps & share with Managers Build DPMs & FMEAs Meet the customer expectations Qualifications Any GraduateKnowledge of MS office (Excel, Word, and Power point) Job Location

Branch Location : Across South Mumbai, Thane, Navi Mumbai Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to nearby branches for 1st round of interview conducted by Branch Manager and Deputy Branch Manager

: Job TitleProject and Change Lead LocationMumbai, India Corporate TitleAVP Role Description You will be joining the Corporate Bank Relationship & Transaction Management (RTM) Projects & Processes team. The Projects and Processes team is a newly formed global function which will be responsible for driving transformation, continuous improvement, risk remediation and talent and knowledge management across RTM. You will work with Management across Corporate Bank and partners to address top priorities by driving collaborative thinking and strategic change. Together with the project teams, you will lead and execute high impact initiatives, in partnership with stakeholders globally. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for driving key initiatives on behalf of the CB RTM globally. Work closely with the RTM, CB Products, Technology and Operations to establish and deliver key priorities globally Drive program governance structure with clear sponsorship and engagement from the various functions at senior management and operating levels across 1st and 2nd LoD Hands-on experience with process mapping including read-across and process standardization. Prepare crisp summary statuses for internal and external stakeholders, e.g. senior management, and governance forums Ensure project success from conception to final implementation Able to handle multiple complex analyses, and formulate tailored recommendations in a structured, management-oriented way Play a proactive role in further developing RTM by researching and developing best practices Define project-solving procedures to be used Develop professional working relationships with colleagues including coaching/mentoring of junior team members, the business and respective supporting teams. Your skills and experience At least 12 years of proven experience in the corporate banking domain, program management, transformation and risk management Strong leadership and management abilities to lead front-to-back transformation and risk / regulatory programs and to engage with senior stakeholders Proficient understanding of the products, services and systems for Corporate Bank Keeps client centricity at the heart of every decision. Excellent analytical capabilities and conceptional thinking with aptitude in decision-making & problem solving Highly motivated to drive change, self-reliant and structured way of working with high willingness to take responsibility, and ability to deliver highest level of quality under time pressure Ability to detect and trouble-shoot issues with a high attention to detail. Able to build & maintain strong relationships with stakeholders Strong team player, able to work in virtual global teams and in a matrix organization Excellent communication skills How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title Team Manager Operations Global Reporting & Performance Measurement, Associate LocationPune, India Role Description The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions. The calculation, analysis and reporting of monthly performance attributions, in coordination with portfolio management and other reporting recipients. Performing calculations of performance metrics, and if required, explaining the findings and underlying methodology to Relationship Managers and institutional clients. Responsible for defining procedures and operating processes in line with regulatory/ industry/functional specifications, striving to continuously improve these processes. Measure, manage and articulate (potential) procedural risks and define appropriate actions for mitigation and long-term avoidance. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities The calculation, analysis and reporting of monthly performance attributions, in coordination with portfolio management and other reporting recipients. Performing calculations of performance metrics, and if required, explaining the findings and underlying methodology to Relationship Managers and institutional clients. Responsible for defining procedures and operating processes in line with regulatory/ industry/functional specifications, striving to continuously improve these processes. Measure, manage and articulate (potential) procedural risks and define appropriate actions for mitigation and long-term avoidance. Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal tradings etc The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc evaluations and analyses. /Urgent tasks in their functions (MeasuresKPIs per process) Optimum Utilization of team strength & Cross trainings wherever required Operational Excellence Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions) , connects within the global leads- Client, Performance, Regulatory Reporting Client Centricity: Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs Synergies between Tech & Ops for possible automation People, Talent Development. Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach. Talent Retention, Effective back up planning and managing team staffing within respective sub functions Motivating and keep the team engaged specially during WFH (Virtual connects) very important Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole Stakeholder Management Engage with function wide, DWS India wide initiatives representing /leading the events Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM Compliance and Control Inculcate Positive growth and open mindset for self, team. Your skills and experience Exposure to Performance attribution analysis experience of 5+ years. Professionals certifications such as CFA / CIPM, is must. Understanding of Asset Management Operations preferred not mandatory. People management experience, preferred but not mandatory Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage. Experience of Setting up of a team, transitioning of work from Onshore location would be an added advantage Ability to work under tight deadlines. Team-player and Flexibility in working hours. How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

Lean Tech is looking for Software Engineer (Backend) to join our dynamic team and embark on a rewarding career journey Developing and directing software system validation and testing methods. Directing our software programming initiatives Overseeing the development of documentation. Working closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems. Managing the software development lifecycle. Monitoring system performance. Communicating key project data to team members and building cohesion among teams. Developing and executing project plans. Applying mathematics and statistics to problem-solving initiatives. Applying best practices and standard operating procedures. Creating innovative solutions to meet our companys technical needs. Testing new software and fixing bugs. Shaping the future of our systems.

As an IT Analyst for Vulnerability Management, you will be responsible to actively operate and continuously improve the service. The scope is worldwide, and you will work within a team of cybersecurity professionals in the Security Operations Center. You will identify, prioritize, assign, and track findings following the complete vulnerability lifecycle. You will act as escalation contact for external service delivery units as well as internal customers. With your help and expertise, the Vulnerability management service will evolve, empowering all stakeholders with the understanding to make informed choices and actions to resolve vulnerabilities. Ready to shape the future? This is your chance: You will be challenged to collaborate in strategy definition, and implementation plans in the team with the goal to reach next level cybersecurity. Responsibilities: Work with scanning tools to identify vulnerabilities Work with IT Service Management tools to address vulnerabilities and mitigations Support asset owners in understanding vulnerabilities and selecting appropriate remediation measures Regular reporting on vulnerability management topics Derive risk statements from vulnerabilities by contextualizing within company infrastructure Implement automations and continuously improve the automation process Stay up to date with current cybersecurity trends academic degree in Computer Sciences, IT or similar qualifications advanced understanding of the vulnerability management process experience in working with vulnerability management tools knowledge of automation

Scrum Master We have a urgent opening for Scrum Master Position: Scrum Master Experience: 4 8 years Location: Noida & Pune Mandatory Skill: Scrum master(4+years),Software Lifecycle, Software Designing. Job Description Key Responsibilities: 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience 4 to 8 years of experience working in an Agile Scrum environment Strong experience with the full software development lifecycle and software development methodologies (Agile) Excellent organizational and troubleshooting skills with attention to detail Strong knowledge of programming documentation processes/procedures Strong ability to understand client expectations and to resolve issues that may affect delivery Strong interpersonal skills with the ability to work effectively in a organization Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products Preferred experience with Continuous Integration practices/tools and Open Source Frameworks Experience working on an enterprise deployment of Sales Effectiveness and Service delivery solutions is a plus Interested candidates, please share your updated resume at info@d-techworks.com with the following details: Updated Resume Experience Current Organization Current CTC Expected CTC Notice Period Offer In Hand Current Location

People Services Specialist (AUS Process) at IKEA Job Description Job ID: 286538 Date posted: 30/06/2025 Who you are To succeed in the position as a People Services Specialist (PA/PY) you must have minimum 4+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to local P&C units in all Personnel Administration and Payroll related topics Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Produce corresponding documents according to service level agreements Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

People Services Team Leader (AUS Process) at IKEA Job Description Job ID: 297137 Date posted: 30/06/2025 Who you are About you Are you passionate about exceeding goals and fostering team success? Do you thrive in a fast-paced, multi-national environment? Are you eager to contribute to a company that prioritizes bettering everyday life for many people? If so, were looking for someone like you to join our team. Were seeking a candidate with a strong foundation in HR, particularly in payroll and personnel administration (PA/PY), coupled with an advanced understanding of pay-the-worker processes. Alongside this expertise, familiarity with HR-related tax and legal matters is essential. A comprehensive understanding of the IKEA HR system landscape is a definite advantage, as is proficiency in modern office practices, procedures, and equipment. While a basic understanding of the IKEA system is required, were also looking for candidates who demonstrate potential management or leadership skills, as this role may involve guiding and leading teams toward shared objectives. You Have strong knowledge of HR Processes (including Payroll) (with min. 8 years of experience) preferably Australia processes and with min 3yrs of People Manager experience. have passion for working with people and you successfully lead them by example communication in English is your strong point, and you are eager to use it while cooperating with various partners all over the world bring a true passion for people and enjoy working in a vibrant and changing environment, are passionate about transition and leading the change have a service oriented and customer focused background, a strong drive and the ability to take decisions and delegate, have understanding and passion for IKEA values and want to share it with your team. Last, but not least you are a true ambassador for IKEA Culture and Values. Your responsibilities As the leader of a GBO People Services team, youre responsible to lead one of the GBO People Services teams for Australia, which is responsible for P&C processes (Personnel Administration, Payroll, Recruitment, Onboarding, Offboarding, Benefits, Learning and Development) as per defined and agreed scope, execute delivery of services on high professional standard and strive to meet or exceed agreed service levels. As a People Services Team Leader you will: Lead the country Personnel Administration/Payroll team to deliver high-quality services efficiently, includes monthly and yearly activities. Adhere to defined KPIs/SLAs. Act as an expert, leading solution implementation. Develop team competence through coaching and training. Resolve and escalate issues promptly. Drive continuous process improvement. Closely cooperate with Transition Project Leader to secure migration plan for transferring/transitioning services. Active participation & coordination in relevant project deliverables Actively participate in Work shadowing and KT from GBO Counterparts in regional hub to GBO Global Hub Foster strong relationships with partners. Allocate team resources effectively. Recruit, coach, and develop team members. Motivate the team to deliver outstanding service. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. This role is situated within Bangalore and will report directly to the GBO Service Delivery Manager or GBO People Services Manager for India. Also, this role requires to work in 6 am to 3 pm shift timing to support Australia Customers.

Who you are To succeed in the position as a People Services Junior Specialist (PA/PY) you must have 2+ years of advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office. You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately. You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think out of the box and provides ideas for continuous improvement. You have a good communication and listening skill. You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI s and resources with end to end thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully. You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape. Your responsibilities A day in your life with us The PA/PY (Personnel Administration/Payroll) team are responsible for end to-end administration processes for coworkers, line managers and HR business units for Australia country. This requires accurate recording and maintenance of all coworkers personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA/PY team also provide standard reports for internal and external monitoring purposes. You will be responsible for: Take responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs Provide support to HR units in all Personnel Administration/Payroll related topics In cooperation and upon consultation with Team Leaders/PA/PY Manager monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures Accept and perform additional tasks delegated by team leader. About this work area Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business that s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives. This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager in India. Also, this role requires to work in 6:00 am to 3:00 pm shift timing to support Australia Customers.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Navi Mumbai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and enhance service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

We are looking for a skilled professional with 8 to 14 years of experience to join our team as an Assistant Manager - Delivery in Chennai. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality patient care. Coordinate with healthcare professionals to develop and implement effective treatment plans. Monitor and analyze patient outcomes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Develop and maintain relationships with key stakeholders, including patients, families, and healthcare providers. Identify and mitigate risks associated with healthcare service delivery. Job Requirements Strong understanding of healthcare management principles and practices. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with CRM/IT enabled services or BPO industry is preferred. Ability to lead and motivate teams to achieve high performance standards.

Its fun to work at a company where people truly believe in what they are doing! Job Description: India EMS Client Services - Project Coordinator - Job Description Job Summary: Reporting to the Project Coordinator Manager. Project Coordinator - CS will be assigned ownership of a providing first level responses on client received emails and will coordinate with internal CS team for task assignment. Work as integral part of Project Management Team and provide best quality experience with regards to timely responses and coordination. Project Coordinator Responsibilities: Serve as a liaison working in Client Services department with key client representative with the goal of owning the service delivery relationship. Acknowledge incoming client emails and coordinate internally with teams as needed. Provide substantive oversight to client -specific projects, managed on a day-to-day basis by Production Team. Ensuring project deadlines, changes are communicated on time to the clients. Assign tasks to internal teams and assist with the help of internal project tracking platforms. Providing administrative support and undertaking project tasks as needed. Ensure stakeholder views are managed towards the best solution. Possess excellent time management and communication skills, to collaborate with clients and internal teams to deliver results on deadlines. Ensure overall satisfaction through the coordination of project related updates. Work actively with the Project Management Team to eliminate blockers. Use internal tools to monitor and generate project status reports. Provide team leadership to professionally develop and motivate staff members to allow them to assume additional responsibilities and grow within the team. Instill confidence with clients through proactive communication when necessary. Desired Qualifications and Skills Good Communication (Verbal and Written) Skills. Experience of working in MS Office. Ability to multi-task, maintain composure under pressure and meet deadlines Must be able to work in an ever changing fast-paced work environment Be engaged and enthusiastic about work and learning. Must be flexible and be available to work evening and weekend shifts. Education & Certifications: Bachelor of Computer Application, MCA NUIX, SQL, Relativity, LAW Pre-Discovery or IPRO knowledge is a strong plus. Location: Pune, India #LI-SM1 #LI-Hybrid If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.