2876 Service Delivery Jobs - Page 43

We are looking for a dedicated Support Executive (Night Shift) to join our dynamic team. Your primary responsibility will be to assist customers, manage support requests, and ensure smooth operations during night hours. This role is crucial in maintaining high service levels and client satisfaction overnight. Responsibilities Provide timely and effective customer support via phone, email, or chat. Maintain detailed records of customer interactions and issue resolutions. Follow up on customer inquiries and ensure satisfactory closure. Escalate unresolved issues to relevant departments as needed. Assist in onboarding and guiding customers through products/services. Achieve daily/weekly call and resolution targets. Ensure high levels of customer satisfaction and professionalism. Participate in team meetings and continuous training programs. Work closely with sales/support teams to improve service delivery. Fresher - 1+ Year Bachelor s degree in Business Administration, Marketing, Communication, or a related field. Excellent verbal and written communication skills in English. Strong interpersonal skills with a customer-focused attitude. Ability to multitask and manage time effectively. Basic understanding of CRM and support ticketing systems. Self-motivated, proactive, and able to work independently during night hours. Comfortable working in a fast-paced and target-driven environment. Our next-generation solutions are built to transform businesses and drive growth in the digital era. Find Us 905, Corporate Levels, 150 Ft. Ring RD Nr. Ayodya Chowk, Opp Synergy Hospital Rajkot 360006

Job Purpose : To optimize cargo capacity utilization across Air India s fleet, aligning flight capacity planning and inventory strategy execution with commercial objectives to maximize unit revenue. To lead the development and implementation of strategic capacity control plans that enhance operational coordination and efficiency. Key Accountabilities : Capacity Management Strategy Develop and implement best practices for capacity control, focusing on maximizing aircraft load performance and revenue. Oversee daily cargo capacity planning in coordination with Inventory Management. Revenue Optimization Collaborate with Pricing Management and Service Delivery to support revenue optimization and enhance cargo load performance. Monitor and adjust strategies based on performance data and market trends. Operational Coordination Work closely with cargo operations and customer service teams to manage traffic, including backlog reprioritization and special product handling. KPI Monitoring and Reporting Track and analyze key performance indicators such as capacity utilization, spoilage, no-shows, cancellations, and offload performance. Provide regular reports to senior management and make data-driven recommendations for improvements. Tool Development and Safety Practices Partner with the Performance Analytics team to develop planning and forecasting tools. Ensure all capacity planning activities adhere to safety standards and operational procedures. Skills Required : Advance Analytical Skills Stakeholder Management Strategic Planning Problem Solving Effective Communication Skills Relationship Building Abilities Internal Interfaces Head - Pricing and Revenue Mgmt Directly report and consult on strategic capacity decisions and pricing implications. Align capacity control strategies with pricing to maximize revenue. Regular strategic discussions to adjust and refine pricing and capacity management in response to market changes. Inventory Management Collaborate to lead the analysis of daily cargo capacity, ensuring optimal utilization of cargo space based on inventory levels and operational capacity. Coordinate strategies for managing inventory effectively to match capacity plans and financial targets. Pricing Management and Service Delivery Work together to integrate capacity control with pricing strategies and service delivery standards, ensuring a cohesive approach to cargo management. Support in optimizing unit revenue and improving cargo load performance through strategic pricing and capacity adjustments. Cargo Operations and Customer Service Coordinate with operations teams to ensure practical application of capacity plans and address operational challenges. Engage with customer service to communicate capacity-related decisions and manage customer expectations and service quality. External Interfaces Regulatory Bodies Engage with aviation regulatory authorities as needed to ensure compliance with regulations that affect cargo capacity and operations. Minimum Education Requirement Bachelor s degree in an analytical discipline such as Business, Science, or Engineering or a relevant field. Minimum Requirement Desired Experience 3-5 years of experience in aviation industry with focus on cargo capacity and load planning processes. 5+ years of experience in similar roles, with proven capability in leading cross-functional teams and driving strategic initiatives within cargo operations.

Overview We are seeking a highly skilled and detail-oriented Senior Service Operations Analyst to support our Technical Support, Professional Services , and Partner Management functions. In this role, you will work cross-functionally to drive operational efficiency, improve service delivery, and support data-driven decision-making. You will be instrumental in optimizing processes, analyzing performance, and ensuring seamless coordination across customer-facing teams. Responsibilities Operational support & Optimization - Drive continuous improvement across Service Operations, spanning Support, Professional Services, and Partner Management by streamlining workflows, standardizing processes, and addressing operational gaps through scalable solutions, automation, and tooling. Stakeholder Collaboration - Partner with cross-functional teams, including Support, Services, Partner Managers, Sales Ops, Customer Success, and Finance to align on priorities, resolve escalations, and coordinate operational initiatives that support business planning and execution. Systems & Tools Management - Manage and optimize key service platforms (e.g., Crossbeam, partner portals, Salesforce Service Cloud, Gainsight, Zendesk), ensuring system efficiency through regular audits, workflow enhancements, data accuracy, and alignment with evolving business needs. Data & Reporting - Build and maintain dashboards, KPIs, and performance reports to drive visibility into Service Operations. Prepare stakeholder-ready presentations (e.g., QBRs, EBRs) using AI tools, monitor key metrics such as SLAs, project timelines, and partner performance, and analyse operational trends to deliver actionable insights to leadership. Documentation & Knowledge Sharing - Contribute to building structured documentation, training content, and standard operating procedures to support knowledge transfer across global teams. Qualifications Bachelor’s degree in business, Operations, or a related field; MBA or equivalent experience is a plus. Excellent communication and stakeholder management skills. Knowledge of Salesforce, Clari including creating reports and dashboards. Strong Excel/Google Sheets skills (pivot tables, lookups, data validation, etc.) Experience supporting Professional Services, Technical Support, and/or Partner teams. Understanding of partner ecosystems and service delivery models in a B2B environment. Ability to work independently in globally distributed teams and communicate effectively across time zones

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans with suppliers. Operational Excellence and CoE Development Establish and maintain standardized SLA governance frameworks, templates, and dashboards. Develop playbooks, SOPs, and best practices for performance management activities. Act as a change agent to build performance-centric culture across the organization. Analytics, Reporting & Insights Manage the performance reporting lifecycle: data collection, validation, analysis, and communication. Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel. Provide actionable insights to business stakeholders and governance forums. Stakeholder Management Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement. Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans. Ensure transparency and alignment across global and regional teams. Continuous Improvement & Automation Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools. Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency. Support transformation programs that elevate vendor and service performance. Required Qualifications: Education: Bachelors in IT, Business, or related fieldExperience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governanceTools: Strong skills in Excel, Power BI, Tableau, ServiceNowKnowledge: Deep understanding of SLA/OLA frameworks, ITIL, service deliveryCertifications (preferred): ITIL v4, Six Sigma, PMP, CSM, Key Competencies: Strategic Thinking and Operational Discipline Strong Analytical and Presentation Skills Vendor and Stakeholder Relationship Management Change Management and Influence Communication and Executive Reporting Results-Oriented and Collaborative Mindset Why Join Us: Lead a high-impact, cross-functional CoE central to our client success. Work in a dynamic, data-driven environment with exposure to senior leadership. Help shape enterprise-wide service excellence initiatives.

Company: Mercer Description: We are seeking a talented individual to join our Order Management business at Mercer. This role will be based in Gurgaon / Noida. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Order Management (Grade E) What can you expect? The role will be responsible for ensuring seamless and superior client service delivery for the entire group, including critical metrics as defined for the process of delivering exceptional customer experience and service This role will own accountability by being able to help the teams troubleshooting issues in projects both on the technical and business side and act as very strong escalation resolution source for the entire team for deliverables, client and people related issues Note: Applicant should be flexible working in shifts We will count on you to: Manage client/Onshore partners Drive a culture of performance, align the overall region goals with groups goals and KRAs Create a strong pipeline of talent through succession planning and hiring. Mentor and Coach team members and develop them for higher roles and be able to provide them directions on various projects Drive and build a culture of strong Customer focus in the team, including the newer working arenas and focus areas like LenAI, customer experience and championing lean culture Define and drive the standard employee measurement factors like KRAs, Mentoring and Project SLA Execute & plan efficiency road map for domain Note: Applicant should be flexible working in shifts What you need to have: Knowledge & Skills: 9+ years of experience with at least 5 years experience in managing teams Strong People, Process, Operations and Project management skills Experience in leading operations in order management Proficiency in MS Excel Excellent verbal and written communication Incident & Problem management Strong ability to organize & prioritize tasks with attention to detail Accountability for client experience & timely delivery High on Adaptability & Responsiveness Exposure to participating or leading stakeholder/client calls Possess end to end process understanding, able to act outside of the written documentation by understanding the process rather than just always following an SOP - understands whenever SOP is insufficient and escalates What makes you stand out? Exceptional Communication Skills Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Decision making and critical thinking

We are looking for an experienced DevOps System Architect to join our team, and onboard in the Newco program, an exciting project to enhance Orange Business operational efficiency and customer experience, by delivering a greenfield OSS/BSS IT stack The position is hosted within the Digital Technology entity of Orange Business, where we are dedicated to driving innovation and excellence in technology solutions As part of our team of System Architects, you will lead System Architecture of one of the program ARTs Key responsibilities: Working in collaboration with our SI partner, lead design and implementation governance of DevOps and SRE practices for the Newco program, capitalizing on and extending the current Digital Technology practices Collaborate with multiple teams (Platform Engineering, SRE, Quality Assurance, SI Partner) to ensure seamless integration of: Newco stack over Digital Technology Platforms SRE and QA processes by the Newco program Analyze ART performance and identify areas for improvement to enhance service delivery Provide technical leadership and mentorship to team members Share & advocate within Digital Technology, Orange Business and the wider Orange Group In this role, you will have the opportunity to enhance your expertise in advanced DevOps methodologies and Site Reliability Engineering practices You will develop leadership skills by guiding teams through complex projects and gain experience in strategic decision-making Additionally, you will stay at the forefront of emerging technologies, enabling you to innovate and drive efficiency within the organization This is a senior position requiring a minimum of 10 years of experience, including at least 5 years of demonstrated success as a DevOps/SRE lead A degree in IT Engineering is essential, and relevant certifications will be appreciated Your technical skills: Proficiency in CI/CD tools (GitLab CI) Strong knowledge of containerization technologies (Kubernetes) Experience with cloud platforms (Azure preferred) Experience with infrastructure as code (Terraform, Ansible GitOps experience using FluxCD appreciated) Expertise in Observability solutions (eg, Prometheus, Grafana/Elastic and OpenTelemetry) Proficient practice of SAFe (Scaled Agile Framework) The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a collaborative mindset You should be adaptable to changing environments, demonstrate leadership qualities, and have a proactive approach to continuous improvement

Our Ideal Candidate: Our ideal candidate will typically be expected to demonstrate the following attributes: Good functional knowledge in Oracle SaaS product (ERP, SCM) Good awareness of various AI features for Oracle Cloud Applications (SCM, ERP) Understanding of Functional & Technical architecture landscape Should have a strong customer facing skills Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate very dynamic business. Excellent team player, willing to learn new technologies Strong organization skills, detail oriented & communication skills. . University degree, with post graduate technical or management qualifications or other relevant experience. ITIL Foundation Certification in IT Service Management Experience with implementation and support of Oracle SaaS ERP, SCM Applications, including at least 2 full cycle projects Fusion ERP, SCM Certification preferred Your Qualifications: The candidate should have 12+ years of IT experience which includes Service Delivery Management experience and have a track record in collaborating with large-scale global teams. High commitment with his/her customers is must. The role will be based out of Bangalore/NCR/Mumbai Career Level - IC5 Your Responsibilities Key tasks include, but are not limited to, the following: SCOPE: Manage service delivery activities for customer s Oracle SaaS setup Represent as a single point of contact between customer & Oracle. Manage the service delivery through virtual team of resources from multiple XLOBs Establish priorities & Service growth plans for customers aligned to Oracle s Cloud Strategy. RESPONSIBILITIES Prepare & deliver Monthly Service Reviews to customer Monthly Incident Analysis Reports - Trend Analysis & Status of Remediation Deliver Quarterly SVRs Responsible for sharing RCA with customer & Remediation follow-up Coordinate with XLOBs during any Major incidents to drive incident resolution Issue and Risk Management Escalation Management Technical/Functional Expertise: Proficient in Oracle SaaS (ERP,SCM) Worked as Project Manager or Service Delivery Manager to manage Oracle SaaS products Certifications : Oracle Fusion Cloud Applications ERP Process Essentials Awareness of various AI features for Oracle Cloud Applications (SCM, ERP) Soft Skills: Able to consider diverse perspectives Ability to articulate and translate customer needs into solutions. Demonstrates creativity and innovativeness. Stakeholder management: Strong ability to manage stakeholders effectively. Customer management: Strong ability to manage customer expectations Excellent communication abilities Ability to communicate with virtual XLOB team(s) Ability to lead and drive technical discussions related to Oracle Cloud Applications (ERP, SCM)

Post - Contract Experience is required. Lead the service delivery. Prepare and review BOQ & RA. Prepare and review Cost Report. Assess variation, Negotiation with contractor. Draft letters, Prepare and Review Documents Should be able to prepare economic ratio and identify major key cost drivers. Prepare Benchmarking and Value Engineering report Audited Entire Project for Cost assessment and prepared Cost for Completion. Preparation of MIS report on monthly basis for cost/quantity incurred against budget, balance cost/quantity of project. Checking /verification and processing the bills, claims of contractor for all works as per BOQ/tender Specification/conditions. Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Understand and adopt the companys procedures, documentation and relevant standard codes related to measurements and pricing, valuation, and variation check lists. Development of Project Budget, BOQ and liaising with stakeholders and Clients. Plan the tasks well and discuss with team leaders regularly. B.tech (Civil) from a reputed institute. Post - Contract Experience is required. Lead the service delivery. Prepare and review BOQ & RA. Prepare and review Cost Report. Assess variation, Negotiation with contractor. Draft letters, Prepare and Review Tender Documents Should be able to prepare economic ratio and identify major key cost drivers. Performing detailed quantification as per the approved shop drawings / GFC drawings using P Line / LBD and agree the measurements with the contractor. Prepare Benchmarking and Value Engineering report Audited Entire Project for Cost assessment and prepared Cost for Completion. Certification of contractor s bills on monthly basis as per terms & conditions of the contract and based on actual site Progress. Preparation of MIS report on monthly basis for cost/quantity incurred against budget, balance cost/quantity of project. Checking /verification and processing the bills, claims of contractor for all works as per BOQ/tender Specification/conditions. Preparation of sub-contract agreements and award of sub-contracts to the most suitable, client approved sub-contractor. Understand and adopt the companys procedures, documentation and relevant standard codes related to measurements and pricing, valuation, and variation check lists. Development of Project Budget, BOQ and liaising with stakeholders and Clients. Plan the tasks well and discuss with team leaders regularly. Ensure compliance with our internal processes and procedures and documentation standards. Understand and adopt the Client / project specific procedures. Good skills on excel and word and ability to learn and adapt to customized software. Good communication skills both written and verbal.

Max Life Insurance Company Limited is looking for Senior Officer - CAT - Loyalty to join our dynamic team and embark on a rewarding career journey The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities LeadershipProvide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project ManagementManage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational EfficiencyStreamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and ReportingAnalyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder EngagementBuild and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk ManagementEnsure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints and handle disbursement of claim funds. Key Responsibilities Cross trains to assist with borrower follow ups Assists answering questions in the help desk Meets and maintains availability standards, schedule adherence and attendance guidelines Updates records and note system as required Works on Claim Packets when phone lines low Handles inbound telephone calls from borrowers, contractors and insurance adjusters regarding property damage claims in order to resolve customer inquiries Delivers timely, accurate customer service ensuring the highest level of satisfaction Education High School Diploma or GED (Preferred) Experience 0-2 years experience (Preferred) Supervisory Responsibilities This job does not have supervisory duties. Education & Experience (in lieu) In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Primary Skills Business Support, Client Facing, Consumer Protection, Customer Inquiries, Inbound Calls, Problem Solving, Property Damage, Quality Control (QC), Service Delivery, Voice Communications Shift Time Shift C (India) Recruiter Info Shital Holambe [C] shon4@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporations Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here .

Manage HR Process including and not limited to Talent Acquisition & Management, Capability Development, and Employee life cycle management, other related tasks such as payroll and leave management. Accountable for driving consistent, standardized, effective service delivery and to improve the end-to-end HR delivery processes Lead/ Support a broad range of HR processes, such as defining requirements, setting priorities, reviewing solutions, providing planning input, and communicating to business leadership Provide general project execution support across projects and activities Documentation on projects, MIS on organizational performance, and supporting other similar processes. Travel, as and when required, for project execution and monitoring as well as for coordination with geographically distributed teams Lead and support other activities as assigned.

About Rentokil PCI About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about th

Responsible for providing daily service delivery within MPS solutions center team for designated customer groups with consistently reliable, and highly engaging service. Answers customer/employee inquiries leveraging a variety of technology and manual systems, processes and tools. Answers employee inquiries with increasing complexity over time and following the Tier system. Escalates concerns and is able to effectively synthesize information from a variety of sources to respond to the inquiry in a timely manner. Engages with other team members in a collaborative and team - oriented way to learn and take on additional activities through training. Ensures day to day tasks are resolved and partners with team members, team leader and manager on the effective delivery of daily/weekly/monthly tasks. Can see beyond process to identify any other key dependencies that may lead to enhanced customer service for employee inquiries. May participate in projects and can also participate in a variety of cyclical events that occur yearly, monthly or quarterly in the Solutions Center Process.Carries a mindset of continuous improvement and regularly provides insights to support the development of improved processes and services. Accountable for ensuring a consistent customer experience, controls (including SOX) and compliance within the team assigned. Key Responsibilities Proactively responds to customer/employee inquiries leveraging a variety of technology and manual administrative systems, processes and tools. Documents all transactions and consistently follows standards and operating practices for service documentation. During service delivery, is highly engaging, consistently reliable, and achieves employee satisfaction with a high quality level of service and in compliance with Solutions Center in-scope processes and at or above KPIs targets. Manages task execution with some guidance as needed from next level colleagues. Accurately moves inquiries from across process flow owners (ex. employee, other MPS teams, HRBP, manager). Ensures accuracy in documentation, administration and follow through of all employee lifecycle services. Takes partners as needed to ensure questions to process or inquiry are resolved timely. Ensures compliance (ex. SOX) and best practices are learned, understood and followed to standard. Escalates when questions arise to ensure compliance and quality of service are never compromised. Correctly addresses escalations by partnering with peers, next level peers, team leaders and team managers. Manages follow up and time in partnership with team management. Conducts follow up and service calls to ensure inquiry and service closure. Administrates to closure including documentation. Working on process excellence within own area of responsibility and recommending process improvements, supporting implementation of the improvements. Engages in continuous learning by partnering with peers, next level peers, team leader and/or team managers to help resolve matters of complexity or not yet trained. Spends time daily and weekly learning new inquiries and focused on working at an increased level of independence. Required Qualifications & Experience College Degree preferred but not required. 0-3 years of call center experience. 0-2 years of managing projects or participating in project teams. Attention to Detail, and engaging in collaborative work teams. Experience within HR business function would be ideal. Demonstrated experience in delivering services / providing advisory to others Preferred experience with multicultural and/or with remote customers. McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law WHY WORK AT MCCORMICK? United by flavor. Driven by results. As a McCormick employee you ll be empowered to focus on more than your individual responsibilities. You ll have the opportunity to be part of something bigger than yourself to have a say in where the company is going and how it s growing. Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

OUR STORY At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today. When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world! Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential. Job location: Greater Noida Design Centre YOUR ROLE Accountabilities and responsibilities Lead the design, implementation, and continuous improvement of end-to-end processes for L&D services, ensuring consistency and efficiency of service levels. Work closely with HR, IT, and other departments to ensure processes for L&D services are integrated into broader shared services operations. Act as the primary point of contact for processes for L&D services-related issues and troubleshooting Oversee the use and management of learning management systems (LMS) and other digital platforms supporting L&D Oversee the logistical tasks and activities to support the deployment of global learning and development programs Identify and implement innovative solutions and technologies to automate and enhance the learning experience and operational efficiency Ensure processes for L&D services comply with organizational policies, legal requirements, and industry best practices Manage reporting frameworks and dashboards for learning activities, including mandatory training, performance metrics, and audit compliance Lead a team of L&D support staff within the shared services model, providing guidance, mentoring, and performance feedback Foster a culture of continuous learning and process improvement within the team Monitor and manage the budget for L&D shared services activities, ensuring cost-effective operations. Ensure high levels of service and support for employees and managers in their interaction with L&D shared services. Experience requirements 14+yrs of overall experience and 5+ years SSC experience, preferably in L&D with exposure to L&D tech Experience in establishing L&D services team and processes Experience working on process development, management and continuous improvement Experience in managing a team and working alongside multiple departments Experience in working with business leaders and stakeholders Knowledge & Skills requirements Ability to streamline and optimize learning operations Strong relationship management skills with stakeholders across multiple departments Proficiency in leveraging technology for process automation and service delivery. Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future! To discover more, visit st.com/careers

Roles & Responsibilities Reporting to Regional Manager / National Product Manager / General Manager Support to sales team direct and dealers in respective region for achieving target through direct or application team support. Demo unit management and tracking, preparation of monthly demo tracking sheet to support General Managers Keeping track of regulatory act and modifications and inform management of the same for timely action, as and when needed for existing and new products Devising and advising National Manager in new product positioning. Coordinate with principals on technical issues and product development issues as a support to National Product Manager. Manager application team travel as needed for sales support. Provide technical support to service team on critical service issues. Adhoc projects as per management decision.

As a Case Handling Specialist, you will be responsible for providing advanced technical product support within Care Service delivery in a 24x7 support environment. You will work to solve the complex troubleshooting tickets on the latest technology 4G/5G and Radio products. You will be the primary technical point of contact for customer support requests. Also, you will coordinate as the primary interface towards R&D for escalation of customer problems and their follow up till resolution. This requires good analytical and debugging skills with a proven ability to perform in a fast-paced environment and under time constraints while keeping attention to details. You have: B.E / B.Tech Engineer graduate in Telecommunication / Computer / Software / Electrical Engineering or equivalent course with13+ years of relevant experience in Customer Technical support. Resolves complex technical situations, including deployment support, software upgrades, audits, and network expansions. Interact with customers for complex cases, providing workarounds and ensuring SLAs are met. Experience in process requirements and ensure quick recovery for critical outages & tickets. Experience in debugging issues using the standard logs (EMIL, Syslog, MACTTI, Wireshark). Experience in Implementation, Integration, Acceptance Tests, O&M, and/or Care for Radio Products. Experience in 3GPP standards/ORAN/Cloud RAN/vRAN. Experience in troubleshooting and testing in L1/L2/L3/RF/IODT domain. It would be nice if you also had Usage of various log collection & processing tools. Any 3rd party certification ex. RedHat, AWS. Understanding in Case Handling, including Emergency Support activities.Involvement in Training delivery and knowledge content creation. You will contribute as the primary point of contact for customers experiencing technical difficulties. Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manages and builds customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Perform initial diagnosis of incidents and apply existing knowledge to find solutions. Collect logs using UTF, perform log analysis using available post-processing tools, and use advanced analytical skills to solve complex problems Collaborate within the team as well as act as a coach towards the less experienced personnel, and may lead technical projects with manageable risks. Participate in Emergency duty 24x7 as per roaster and resolve critical incidents. Participate in daily/weekly meetings within GSD and with Market & Customer teams to review the progress and enhance resolution efficiency.

As an Operations Manager, you will be managing efficient and effective services to meet customer-agreed service levels, through continually assuring process performance and optimising delivery resources. You Have: Bachelor's or Master's degree or equivalent, minimum 17+ years of experience in managing large-scale multivendor telecom MS operations. Expertise in industry standards and frameworks such as ITIL, eTOM, and best practices in fault, configuration, and performance management. You should demonstrate self-initiative and a proactive approach. Good leadership and people management skills, with the ability to build, mentor, and lead cross-functional teams in a 24/7 operational environment. Strategic and analytical mindset, capable of driving operational excellence, cost efficiency, and transformation initiatives aligned with business goals. It will be nice if you also have: Certification in ITIL is required. PMP -Certification. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction. Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents. Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions. Manage SLAs, KPIs, and key operational metrics to ensure compliance with regulatory and business requirements. Single point of contact for all escalations towards the region of Incidence, Problem, and Change Management, and other Operational routine tasks Collaborate with internal stakeholders, including Engineering, IT, and Customer Support, to enhance network performance and service delivery. Develop and implement business continuity and disaster recovery plans for network resilience. Foster a high-performance culture within the operations team through leadership, training, and mentorship. Implement and maintain an effective governance model for operational processes and continuous service improvement. Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification, and end-to-end lessons learned.

An IT Critical Incident & Problem Manager will play a pivotal role in driving the resolution of major and high-priority incidents in a dynamic, fast-paced environment. Work closely with cross-functional teams to ensure swift recovery from incidents while facilitating effective communication with stakeholders and senior management. Expertise in ITIL process management will drive improvements and enhance incident management processes. You have: Degree in Engineering, Computer Science, or a related field At least 6 years of prior experience in leading Incident Management Exceptional problem-solving abilities and a sense of urgency Fluent in written and spoken English ITIL V4 foundation certification It would be nice if you also had: ITIL V4 expert certification Experience managing global escalations in crisis situations Background in IT domains such as Network, Cybersecurity, Data Center, End User Computing or ERP Lead the response and resolution of major and high-priority incidents, ensuring rapid restoration and transition to Problem Management. Facilitate technical recovery calls, engaging all relevant teams and driving focus on incident mitigation strategies. Communicate critical updates and situation reports to internal stakeholders and senior management during major incidents. Organize and oversee Root Cause Analysis sessions, ensuring timely follow-up on remediation actions. Maximize adherence to ITIL frameworks for continual process improvement in Incident and Problem Management. Conduct post-incident reviews with key stakeholders to ensure proper identification of root causes and ownership of actions. Manage and escalate tickets to enhance user experience, ensuring customer service standards are met. Foster a high-performing, globally dispersed team by mentoring and providing guidance on critical incident management practices.

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role The Relationship Manager - TASC is the primary touch point for high value TASC accounts across the Bank. The role engages with the key clientele of the segment within respective assigned markets, encompassing a cluster of Branches to ensure deepening of relationship through various cross holding products. The RM is responsible for identification of potential customers and providing them customized solutions as per their requirements Key Responsibilities Acquire Key TASC customers of the market in collaboration with the Cluster/Circle Head - TASC and the Branch Head of the respective Branch. Develop and nurture trust relationships with a portfolio of major clients Exhibits proper understanding of institutional sales with thrust on TASC products with CMS and digital solutions Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Ensure the correct products and services are delivered to customers in a timely and compliant manner Coordinate with the key customers and internal teams to ensure service delivery of the highest standards Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Qualifications Graduation/ Post- Graduation (MBA- Marketing preferred) NCFM and AMFI Certifications is an added advantage 4-7 years of experience in the BFSI sector Prior work experience in TASC / Government Segment with a Private Bank is desired Role Proficiencies Knowledge of banking products and services Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Join our team as an FX Operations Team Leader, where youll play a crucial role in maintaining the firms strength and resilience. Thrive in a fast-paced, dynamic environment, delivering comprehensive support for FX Products operations. Be part of a matrix-driven organization that values your expertise and passion for excellence. Job Summary As a Trade Lifecycle Analyst within the FX Products Operations team, you will play a key role in maintaining the firms strength and resilience by promoting the achievement of set goals. You will be responsible for providing comprehensive support to ensure efficiency and accuracy in the operations of FX Products. This role is ideal for a team player who thrives in a fast-paced, dynamic environment and is eager to make a meaningful impact. Job Responsibilities Manage FX trade lifecycle in Confirmations/Settlements. Handle swifts and Nostro breaks in currency cut-off environments. Meet timelines and service delivery standards. Escalate issues to mitigate delayed settlements. Interact with external clients and internal partners. Utilize Microsoft Office for BAU activities and reporting. Comply with policies, procedures, and controls. Required qualifications, capabilities, and skills Exhibit strong partnership abilities. Handle high complexity in product coverage. Shift workload with changing priorities. Communicate proficiently in written and verbal forms. Demonstrate strong analytical and organizational skills. Hold a Bachelors Degree. Have 6+ years of experience in Investment Banking Operations. Join our team as an FX Operations Team Leader, where youll play a crucial role in maintaining the firms strength and resilience. Thrive in a fast-paced, dynamic environment, delivering comprehensive support for FX Products operations. Be part of a matrix-driven organization that values your expertise and passion for excellence. Job Summary As a Trade Lifecycle Analyst within the FX Products Operations team, you will play a key role in maintaining the firms strength and resilience by promoting the achievement of set goals. You will be responsible for providing comprehensive support to ensure efficiency and accuracy in the operations of FX Products. This role is ideal for a team player who thrives in a fast-paced, dynamic environment and is eager to make a meaningful impact. Job Responsibilities Manage FX trade lifecycle in Confirmations/Settlements. Handle swifts and Nostro breaks in currency cut-off environments. Meet timelines and service delivery standards. Escalate issues to mitigate delayed settlements. Interact with external clients and internal partners. Utilize Microsoft Office for BAU activities and reporting. Comply with policies, procedures, and controls. Required qualifications, capabilities, and skills Exhibit strong partnership abilities. Handle high complexity in product coverage. Shift workload with changing priorities. Communicate proficiently in written and verbal forms. Demonstrate strong analytical and organizational skills. Hold a Bachelors Degree. Have 6+ years of experience in Investment Banking Operations.

Looking to onboard a skilled Senior Lead - Delivery with 5-8 years of experience to join our team in Chennai.Roles and Responsibility Manage and deliver high-quality healthcare services to clients. Lead and motivate a team of professionals to achieve exceptional results. Develop and implement effective delivery strategies to meet client needs. Collaborate with cross-functional teams to ensure seamless service delivery. Analyze and resolve complex issues related to healthcare service delivery. Ensure compliance with regulatory requirements and industry standards. Job Proven experience in managing healthcare services or related fields. Strong leadership and motivational skills are essential for leading a team. Excellent communication and interpersonal skills are needed for client and stakeholder interaction. Ability to work under pressure and manage multiple tasks simultaneously. Strong problem-solving and analytical skills are required to resolve complex issues. Experience working in a fast-paced environment with changing priorities.

Looking for a motivated Process Associate to join our team in Trichy. The ideal candidate should have 0-1 years of experience and be able to work effectively in a fast-paced environment.Roles and Responsibility Manage and maintain accurate records and reports. Provide excellent customer service and support to clients. Collaborate with team members to achieve common goals. Develop and implement process improvements to increase efficiency. Analyze data and provide insights to inform business decisions. Maintain confidentiality and handle sensitive information with discretion. Job Strong communication and interpersonal skills are essential. Ability to work well under pressure and meet deadlines is required. Basic computer skills and knowledge of CRM software are necessary. Strong problem-solving and analytical skills are needed. Ability to work collaboratively as part of a team. Strong attention to detail and organizational skills are vital. Omega Healthcare Management Services Private Limited is a leading healthcare management services provider, committed to delivering high-quality solutions to its clients.

Job description 1. Service Delivery: Oversee and ensure the timely and high-quality delivery of services to clients or customers. Develop and implement service delivery strategies to meet organizational objectives and customer expectations. Client Relationship Management: Build and maintain strong relationships with clients or customers to understand their needs and preferences. Address client concerns, complaints, and inquiries promptly and effectively. 2. Team Management: Lead, motivate, and supervise a team of service staff, ensuring productivity, performance, and adherence to standards. Provide guidance, training, and coaching to team members to enhance their skills and abilities. 3. Process Improvement: Continuously evaluate service delivery processes and workflows to identify areas for improvement and efficiency gains. Develop and implement strategies to optimize service delivery processes and enhance overall service quality. 4. Compliance and Quality Assurance: Ensure compliance with relevant laws, regulations, and industry standards in service delivery. Implement quality assurance processes to maintain high standards of service quality and customer Drop CVs - priyanshu.s@ozone-india.com WhatsApp- 8920160617