2912 Service Delivery Jobs - Page 48

This role will drive, enable and administer the development of capabilities in the management of reference data, Benchmark and account master with ongoing/future business transition to India. The Benchmark Data Team is responsible for constructing, analyzing and optimizing benchmark data so that it meets business objectives and industry standards. The team plays a critical role in supporting investment decision making, performance analytics and enterprise-wide data initiatives. A Benchmark Data lead goes beyond the day to day set up and maintenance of benchmark data across data providers and internal systems. This role focuses on the enhancement of existing processes and creation of new work streams to improve the efficiency of the benchmark domain. The analyst is able to collaborate with investment desks, risk teams, performance/ reporting functions and operations to ensure that global benchmark data capabilities are achieving customer expectations and internal risk controls while adhering to regulatory standards. Key Responsibilities Information and Data Management - Production Support (70%) Functional Responsibilities: Consult on the process of benchmark set ups, account benchmark changes and benchmark data solutions. Assist in the execution of enterprise-wide programs by offering reliable and consistent benchmark data delivery. Provide benchmark expertise for cross-functional projects, ensuring data integrity and availability. Lead and manage I/O and change projects on benchmark master Contribute to the implementation of data governance practices, ensuring compliance with internal policies. Partner with product owners and technology teams to develop scalable, reliable, and user-friendly benchmark data solutions. Gathering, analyzing, documenting, and translating business requirements into functional specifications that can be used to design and implement solutions to meet business objectives. Update/create user and technical documentation procedure and manuals, operational support documentation and the global operating model. Provide ongoing support to maintain operational stability for legacy systems such as PACE, MEDM, and Vantage Point. Participate in efforts to integrate data from legacy systems into a centralized Data Lake, ensuring scalability and flexibility for future needs. Oversee the implementation and monitoring of data quality checks to ensure benchmark data is accurate, complete, and reliable. Liaise with data providers when data issues arise. Central touchpoint for any benchmark queries. Support transition of Business-as-Usual (BAU) activities to the production support team, ensuring minimal disruption. Collaborate with the support team to facilitate knowledge transfer and establish clear documentation for ongoing support. Pro-actively identify areas for potential process improvements and effectively communicating them to management. Support data quality activities to ensure data from source systems is accurate, current, consistent and fit for purpose with the team supporting data quality investigations as required. Behaviors: Attention to detail. Results driven. Structured and self-organized High standards for quality output Strong collaboration with team and with business stakeholders Ability to gain buy in and trust through building long lasting relationships with the business. Engagement Touchpoints: Internal across the Data Group including Team Leaders, Product Owners, and Senior Leadership. Interactions globally with business teams (Operations, Investments, Vendor Data Management and Distribution), Technology and production support team. Process and Procedure Management (10%) Define, develop and update SOP, processes and procedures in regular intervals. Support the development and update of operating procedures and documentation, reflecting current policies and data standards. Drive continuous improvement, driving positive change and improved processes, organization and documentation. Management & Service Delivery (20%) To lead, mentor and operationally manage a team of data associates, so that the service provided is efficient, effective and meets the needs of business partners and clients. Develop teamwork and balance the strengths of individuals, allocating responsibilities and priorities as appropriate, measuring performance and setting targets. Co-ordinate team workload and ensure excellent service to customers and adherence to defined and agreed service levels. Contribute to relevant management meetings and provide subject matter expertise Conduct and support the delivery of training in the use of data, particularly reference data and latest technologies & tools and financial market. Perform any other duties commensurate with the grade and level of responsibility. Skills Required Functional knowledge and experience on Benchmark, Account master Understanding of the asset management industry, investment products and the investment process. This includes familiarity with the range of indices, asset types and investment strategies available in the market. Experience collaborating with operations, investment, and distribution teams to gather and provide the necessary data to support their functions and objectives. Understanding of commercial and licensing implications of index data usage. Ability and acumen to challenge users based on understanding of alternative options, index data providers and market practices. Skilled in collecting and interpreting user requirements from business stakeholders and product owners and translating them into clear data specifications for development. Strong written and verbal communication skills to present analysis and ideas to both technical and non-technical stakeholders. Experience with key data systems such as AWS, Aladdin, FactSet, Goldensource and MEDM with an intermediate to advanced level of expertise, or a willingness to learn. Ability to manage workflow and convey ideas through tools such as JIRA. Proficiency in standard Microsoft office tools like Excel, Access, PowerPoint, Word and Visio Experience in testing large data sets and collaborating with the testing team to ensure data accuracy, completeness, and consistency. Comfortable working with SQL, or willingness to quickly develop SQL skills as neede Proficient in MS Office applications Strong communication skills (written / oral), interpersonal skills & strong decision making abilities Ability to collaborate and work effectively with peers, staff and business partners Sound knowledge of Capital Markets (esp. Securities, Funds, and Forex Markets) Experience in Information management/reference data functions for at least 5 years with excellent problem solving and strong analytical abilities Preferred Qualifications People management skills Process Improvement experience Experience with VBA and SQL Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Mutual Fund Operations

Skill required: Talent & HR Practice - Talent Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.In Talent Management you will need to support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes:strategic planning; supply demand; hiring and sourcing; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards. What are we looking for Provide key support to the recruitment team in completing designated recruitment activities within agreed timeframes Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Identifies & implements improved/innovative work processes or client/customer service. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Build motivated team leads and SMEs to provide optimized service delivery Conduct regular skip meetings to understand pulse of the team Liaise with various departments / functions to resolve issues and fulfill employee expectations Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Qualification Any Graduation

Skill required: Talent Acquisition- end to end - Talent Identification Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsOur Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. Recruitment Admin Specialist is responsible for administration of a medium to large recruiting demand plan. Candidates with End to End Recruitment experience - Domestic/International Market The individual will be responsible to deliver outsourced recruitment services for designated clients within agreed timeframes for job posting, sourcing candidates against active and proactive demands (through job portals, professional sites, networking, head hunting, employee references, job adverts), building talent communities, screening, engaging with candidates, scheduling interviews, administering online assessments where needed, assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on ATS as per company standards.Candidates need to come with min. 2+ years of HRO experienceAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. Candidates need to come with mon. 2+ years of HRO experience What are we looking for Provide key support to client employees across Hire to Retire. Work proactively across the team to ensure strict compliance with the designated recruitment process ensuring data integrity is at 100% in all recruitment systems used across the team. Manage and monitor internal applicant tracking system, ensuring that all candidates and applicants are properly tracked and have a disposition reason Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Manage Weekly and Monthly MIS inputs to Ops Manager and SDL. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Demonstrate the knowledge & subject matter expertise to help resolve issues. Review process on a regular basis and re-engineer when required by change requests Review Change Requests, do impact analysis and cascade changes to team Manage amendments to internal metrics with onshore as well as SLA with client Make recommendations on recruitment processes or operational matters within the allotted group to ensure achievement of operational or deal objectives. Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Manage system downtime & system issues data and escalate to appropriate sources Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Identifies & implements improved/innovative work processes or client/customer service. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Build motivated team leads and SMEs to provide optimized service delivery Conduct regular skip meetings to understand pulse of the team Liaise with various departments / functions to resolve issues and fulfill employee expectations Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Qualification Any Graduation

Skill required: Compensation & Benefits - Reward Strategies Designation: Total Rewards Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Comp & Benefits and Performance management & Leveraging expertise to solve specific problems pertaining to Comp & Benefits . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Perform talent reviews to analyze training needs of team members & nominate them in trainings programs accordingly. Develop subject matter experts within the team to provide optimized service delivery candidates with Compensation & Benefits experience Manage and improve people performance and align them with organizational goals and objectives Create a performance driven competitive culture in the team byo Ensuring team is aware of their goals and how their performance evaluation criteria. o Ensure a robust measurement system to substantiate performance evaluation of team members, recognize and reward individual and team accomplishments. o Monitor team members performance and Prepare Monthly scorecard of their performance. o Have regular discussion with the team on their performance and support them to improve their performance. o Conduct regular trainings for the team/team members basis Training Need analysis. o Actively engage with the team and participate in team & Organizational events.Design and develop reward strategies and priorities that support both the business and talent strategies. Reward strategies determine the direction in which reward management innovations and developments should go to support business and talent strategies. Determine how and when those innovations and development should be integrated, the priority that should be given to initiatives and the pace at which they should be implemented. Team Management & Team Development Recruit & on-board new team members Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements. Providing team members with a clear sense of direction and understanding of their responsibilities What are we looking for Work on defined complex cases and perform minimum quality checks to note health of the process Escalate issues and seek advice when faced with complex issues/problems. Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements. Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal. Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date. Ensure process controls are put in place & followed; Collaboration Participates in various internal or client initiatives related to process. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Work collaboratively with all internal & third-party stakeholders to achieve business goals. Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation In-depth understanding of Employee & Org data Mgmt Processes ( New hire, exit, Job changes etc) Processes to meet Business requirements (e.g., timelines, quality, and costs) Acquires in depth knowledge, as required & support in Knowledge Transfer of any process Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues. Communicate, train & implement relevant process knowledge change/updates to the team Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements. Work on robust internal quality controls to meet accuracy levels. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsDelivery & Client management:Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:Ensure adherence to designed process Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Demonstrate strong customer service in all activities & lead by example Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. Qualification Any Graduation

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. The purpose of this role is to manage a team to meet the required service performance metrics . Ensures the service line operations are efficient and effective.Employee Services - More into query/case managementCandidates must come with min, 2+ years of HRO experienceThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. Extensive and demonstrable experience of HR Processes especially Employee workforce Mangement, Performance management, Leave and Exit Administration Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. Business Process Implementation Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format What are we looking for Ensure succession planning for critical team members & sufficient back up planning & development of successors. Manage attrition and implement retention strategies. Drive team engagement and timely rewards & recognition strategies Manage and improve people performance and align them with organizational goals and objectives Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence Work collaboratively with all Internal & third party stakeholders to achieve Business goals. Ensure adherence to policy and procedures of the organization. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.Demonstrate the knowledge & subject matter expertise to help resolve issues. Review Change Requests, do impact analysis and cascade changes to team Be a Process Expert & maintain all process documentation or work instructions to include all process updates per current process flows. Participate actively in organizational wide initiatives like business Excellence etc. Create a logical plan, realistic estimates and schedule for an activity or project segment. Developing and maintaining an excellent relationship with internal and external clients and / or business partners to ensure achievement of staffing goals Encourages clients to actively participate in developing solutions and to raise concerns. Manage Service Issues & escalations with root cause analysis for accurate & timely service delivery Independently identify and resolve complex issues/problems within own area of responsibility. Conduct regular skip meetings to understand pulse of the team & resolve team concerns Responsible for team members performance evaluation and career counseling through regular performance feedbacks Perform Talent Review to analyze training needs of team members & and ensuring consistent learning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Manage and improve people performance and align them with organizational goals and objectives. Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. Participate actively in Team & Organization wide initiatives. Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/ re-engineered work processes Recommend cost-effective, efficient procedural or production alternatives. Communication, training and implementing relevant Process knowledge change/updates to the team. Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards Create & implement robust Internal quality controls to ensure accuracy levels are met. Monitor/measure performance through regular process reviews of metrics Drive productivity measures for optimum utilization of FTEs Create & implement governance mechanism to ensure compliance to defined process requirements. Qualification Any Graduation

Customer Operations - Process Manager India- Pune |Full-time (FT)|Customer Operations |Job ID_ Shift Timings - NIGHT SHIFT |Management Level Leadership Specialisation International BPO eClerx is looking to hire an experienced professional with over 10 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing staff. He/she will determine call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organisation and use innovative thinking frameworks to foster value-added relations. With the right balance of He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Prepares performance reports by collecting, analysing, and summarizing data and trends Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions. Maintains professional and technical knowledge by tracking emerging trends in BPO operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Minimum Qualifications Overall experience of 10+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Conduct thorough research and analysis to inform business decisions. Identify trends and patterns in large datasets to drive business growth. Provide expert-level support for data-related queries and issues. Develop and implement process improvements to increase efficiency and productivity. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration. Experience with data analysis tools and technologies is required. Ability to learn quickly and adapt to new technologies and processes.

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have 6-9 years of experience in the IT Services & Consulting industry, with expertise in process management and improvement. Roles and Responsibility Manage and oversee daily operations to ensure efficient workflow and productivity. Develop and implement process improvements to increase efficiency and reduce costs. Collaborate with cross-functional teams to identify areas for improvement and develop solutions. Analyze data and metrics to measure performance and make informed decisions. Implement quality control measures to maintain high standards of service delivery. Lead and motivate a team of professionals to achieve business objectives. Job Requirements Strong understanding of process management principles and practices. Excellent leadership and communication skills. Ability to analyze complex data and make informed decisions. Experience with process improvement methodologies. Strong problem-solving and conflict resolution skills. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain documentation of processes and procedures. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills, with the ability to think critically. Effective communication and collaboration skills, with experience working with diverse teams. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. Strong attention to detail, with a focus on delivering high-quality results. Experience with data analysis tools and software, including data visualization and reporting.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration with stakeholders. Experience with data analysis tools and software, such as Excel or SQL. Ability to learn quickly and adapt to new technologies and processes.

Essential Duties and Responsibilities Perform tracking and management of agreed space and occupancy data sets within relevant technologies Development of space solutions by analysing occupancy, utilisation and space data. Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/recommendations. Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues. Work with FM's and PM's on projects related to moves, space audits, occupancy, vacancy, and change management. Collaborate with project and construction teams on large, multi-phase relocations/restacks.. To ensure accurate reporting of information (using IWMS tools) and foster critical relationships between various individuals and organizations such as Department Managers and/or Administrative Assistants to collect seating assignments. Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices. Key Performance Measures Team Feedback (Formal & Informal) Timeliness & creativity used to resolve issues Proactive initiatives to streamline business processes High level of accuracy in all work output Delight team members with your optimism, attentiveness and aggressiveness to solve problems Demonstrate flexibility to support client service delivery and new tasks as needed. Skills Excellent English written and oral communication skills Excellent MS Office skills and GSuite - confident with all packages, particularly PowerPoint & Excel / Slides, Trix & Docs. Excellent organisational skills - able to balance daily demands with driving projects that support growth Excellent attention to detail when maintaining documents and dealing with data Competencies Experience handling multiple demands and an understanding of basic financials Accurate with attention to detail and a strong work ethic Relationship building at all levels Ability to collaborate with others as well as work productively on your own. Proactively bring solutions to management Behavioral Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive Helps others - Builds relationships, actively collaborates, helps others succeed. Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient Business first - Focuses on customers and clients, business/financial acumen, JLL first Inspire - Inspire others, creates vision and strategy, energizes other Experience 2-5 years work experience within facilities, space planning, occupancy management, or CAD/CAFM related roles Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is highly desirable AutoCAD and CAFM system experience are also highly desirable. Strong PowerPoint and Advanced Excel skills (pivot tables, formulas, etc.) Qualifications Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field

Service Delivery Manager - Cloud Infrastructure - J49187 Key Responsibilities Manage day-to-day service delivery for Skytap AIX infrastructure as the primary environment, ensuring high availability and business continuity. Oversee incident, problem, and change management processes following ITIL best practices. Conduct periodic capacity planning, performance reviews, and infrastructure health checks across cloud platforms. Monitor and maintain backup schedules, ensuring successful execution and recovery validation. Collaborate with Azure teams to manage hybrid cloud integrations, including VM performance, patching, and optimization. Drive SLA compliance and maintain service delivery KPIs, reporting to both internal and external stakeholders. Lead and coordinate with cross-functional teams during critical incidents to ensure timely resolution and root cause analysis. Maintain strong documentation standards, ensuring up-to-date knowledge base and runbooks. Act as a primary point of contact for cloud service escalations and operational queries. Required Skills & Experience 8+ years of experience managing infrastructure operations in Skytap AIX and cloud environments (preferably Azure). Strong understanding of IT service delivery processes, metrics, and continuous improvement methodologies. Hands-on experience with tools for performance monitoring, backup management, and incident tracking. Proven track record of working in global delivery models, especially within UK/EMEA time zones. Strong communication, stakeholder management, and team leadership skills. Preferred Qualifications ITIL v4 Certification (preferred) Exposure to automation tools and scripting (e.g., PowerShell, Bash) Familiarity with compliance frameworks and cloud governance Qualification - BCA,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other

10+ year in project management of Platform Implementation in BPO environment. 3+ years of the BPO experience should be in Platform Implementation (TPA / Non-TPA) Should have experience of transitions of Platform Implementation on Premises Required Candidate profile 10+ years of experience, most of which should be in BPO environment. Project/Program Management exp with end to end solutioning/solution design implementation exp, Due diligence.

Job Summary: UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected. Essential Duties and Responsibilities: Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations Design, plan, and execute on new strategies involving current SaaS deployment procedures Assist in transitioning legacy solutions to GCP Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc. Drive process and product improvement to augment and accelerate tenant delivery Acquire, maintain, and expand knowledge on all aspects of UKG products and services Collaborate with internal PEI teams to standardize Product delivery Engage with Partner and Presales Enablement teams to ensure seamless transition to end users Desired Qualifications/Skills: BA/BS in Computer Science, Information Technology, or a related field or commensurate experience. Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments Technical proficiency in cloud computing and multi-tenant SaaS environments Flexibility to work across different time zones to support a global organization Strong analysis, task management, and time management skills Self-motivated, self-starter with the ability to work autonomously Excellent consulting, organizational and problem-solving skills Ability to balance multiple project and priorities Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications Self-motivated while possessing a strong work ethic and ability to work well independently

Looking for Service Head for Luxury Car dealership business for entire Gujarat zone. Technical Leadership role to manage after sales Service P&L of business based in Ahmadabad and Surat location.

We are looking for a highly skilled and experienced professional to join our team as a Sr. Officer Collection in the FI - Housing department, located in Tonk. The ideal candidate will have 2-5 years of experience in collections. Roles and Responsibility Handle collections for assigned areas and achieve targets on parameters like resolution, flows, credit cost, and roll rates. Ensure NPA''s are within assigned budgets and minimize them through active efforts. Increase fee income/revenue and develop initiatives to control vendor payouts. Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers. Track and control delinquency, focusing on non-starters. Build relationships with key clients to ensure timely collections and monitor defaulting customers. Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines. Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA. Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job GraduateYes. Masters/Postgraduate is optional. Minimum 2 years of experience in collections. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong analytical and problem-solving skills. Experience in managing teams and allocating work to field executives. Knowledge of auditing and regulatory requirements. Familiarity with legal and statutory bodies. Ability to build relationships with key clients. Strong understanding of customer satisfaction and service delivery.

We are looking for a skilled professional to join our team as a Manager - Retail Branch Operations - Housing - Branch Operations in Hyderabad, Kukatpally Mandal. The ideal candidate will have 6-9 years of experience and a strong background in retail branch operations, housing, and credit ops. Roles and Responsibility Manage daily retail branch operations, ensuring efficient and effective service delivery. Oversee housing loan processes, including sales, disbursement, and repayment. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Ensure compliance with regulatory requirements and internal policies. Job Strong knowledge of banking operations, financial services, and broking. Experience in managing retail branches, housing loans, and credit operations. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and decision-making skills. Familiarity with industry-specific software and systems. Candidate should be a graduate or postgraduate degree holder. Competitive salary and benefits will be offered to the right candidate.

We are looking for a highly skilled and experienced professional to join our team as a Manager - Collections in Jaipur. The ideal candidate will have 6-11 years of experience in collections, preferably in the banking or financial services industry. Roles and Responsibility Handle collections for assigned areas and achieve targets on parameters like resolution, flows, credit cost, and roll rates. Ensure NPA''s are within assigned budgets and minimize them through active efforts. Increase fee income/revenue and control vendor payouts. Conduct asset verifications and possession as per SARFESI/Section 9 process through court receivers. Track and control delinquency, focusing on non-starters. Build relationships with key clients to ensure timely collections and monitor defaulting customers. Represent the organization in front of legal/statutory bodies as required by the legal team and ensure the collection team adheres to legal guidelines. Allocate work to field executives and ensure agencies perform as per defined SLA, with payments and audit receipts deposited within the defined SLA. Ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on the delinquent portfolio, initiating detailed account level reviews of high-ticket accounts. Ensure compliance with all Audit/NHB/IRB regulations and company policies and procedures. Job GraduateYes. Masters/Postgraduate is optional. Minimum 6 years of experience in collections. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong analytical and problem-solving skills. Experience in managing teams and allocating work to field executives. Knowledge of auditing and regulatory requirements. Familiarity with legal and statutory bodies. Ability to build relationships with key clients. Strong understanding of customer satisfaction and service delivery.

We are looking for a skilled professional to join our team as a Sr. Relationship Manager - Wealth in Hyderabad, with 2-7 years of experience. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Acquire and manage a group of HNI clients, providing financial products to meet their needs. Deepen relationships by cross-selling to mapped broking clients and services according to customer needs. Enhance and retain customer profitability by capturing a larger share of the wallet. Ensure portfolio profitability by generating high income per customer. Network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate within internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients. Job Minimum 2 years of experience in sales, preferably in wealth management or a related field. Strong knowledge of financial products, including Debt products, Structures, Equities, MFs, and Fund-based Real Estate products. Excellent communication and relationship-building skills. Ability to stay up-to-date with industry trends, economic developments, and regulatory changes impacting clients'' financial positions. Strong analytical and problem-solving skills. Experience in managing and growing a portfolio of HNI clients. A graduate degree is required for this position. Additional Info The company offers a dynamic work environment and opportunities for professional growth and development.

We are looking for a skilled professional with 2 to 7 years of experience to join our team as a Manager - Retail Branch Operations - Housing - Branch Operations in Delhi, specifically in Lajpat Nagar. The ideal candidate will have a strong background in retail branch operations and housing. Roles and Responsibility Manage daily branch operations to ensure efficient service delivery. Oversee staff performance and provide guidance on customer service standards. Develop and implement strategies to enhance branch productivity and profitability. Foster strong relationships with customers, addressing their needs and resolving issues promptly. Collaborate with internal teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Job Minimum 2 years of experience in retail branch operations or a related field. Strong knowledge of banking and financial services regulations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. For more information, please contact us at 6587414.

We are looking for a highly skilled and experienced Senior Relationship Manager to join our team in Mumbai. The ideal candidate will have 2-7 years of experience in sales, relationship management, or a related field. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Acquire and manage a group of HNI clients, providing financial products to meet their needs. Deepen relationships by cross-selling to mapped broking clients and services according to customer needs. Enhance and retain customer profitability by capturing a larger share of the wallet. Ensure portfolio profitability by generating high income per customer. Network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate with internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients. Job Minimum 2 years of experience in sales, relationship management, or a related field. Strong knowledge of financial products, including Debt products, Structures, Equities, MFs, and Fund-based Real Estate products. Excellent communication and interpersonal skills are required to build strong relationships with clients and internal teams. Ability to stay up-to-date with industry trends, economic developments, and regulatory changes impacting clients'' financial positions. Strong analytical and problem-solving skills are necessary to provide tailored investment solutions. Experience in managing and growing a portfolio of high net worth exclusive clients is preferred. A graduate degree is required; an MBA/PGDM is preferred. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, offering a range of investment products and services to its clients.

We are looking for a skilled professional with 2 to 7 years of experience to join our team as a Sr. Relationship Manager - Wealth in Bengaluru. Roles and Responsibility Address HNI clients'' investment requirements through exclusive product offerings and superior service delivery. Acquire and manage a group of HNI clients, providing financial products to meet their needs. Cross-sell to mapped broking clients and services according to customer needs. Enhance and retain customer profitability by capturing a larger share of the wallet. Ensure portfolio profitability by generating high income per customer. Network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate with internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients. Job Minimum 2 years of experience in sales, preferably in wealth management or a related field. Strong knowledge of financial products, including Debt products, Structures, Equities, MFs, and Fund-based Real Estate products. Excellent communication and relationship-building skills. Ability to stay up-to-date with industry trends, economic developments, and regulatory changes impacting clients'' financial positions. Strong analytical and problem-solving skills. Experience in managing and growing a portfolio of high net worth exclusive clients. Profiling customers and providing financial products to meet their needs. Deepen relationships by cross-selling to mapped broking clients and services according to customer needs. Actively network and seek referrals to expand the client base and contribute to business growth targets. Assist in developing and implementing marketing plans for acquiring new corporate customers and formulate acquisition initiatives. Acquire new accounts from groups and collaborate with internal teams including research, investment, and compliance to deliver accurate and compliant investment solutions to clients.

We are looking for a highly skilled and experienced Relationship Manager to join our team in Jalandhar. The ideal candidate will have 2 to 7 years of experience in sales, relationship management, or a related field. Roles and Responsibility Develop and maintain strong client relationships to drive business growth. Manage the direct sales team to meet and exceed expectations. Acquire new customers and expand existing customer base. Identify and develop strategies for cross-selling and upselling opportunities. Collaborate with internal teams to ensure seamless service delivery. Analyze market trends and competitor activity to stay ahead in the industry. Job Post Graduate or Graduate degree in any discipline. Minimum 2 years of experience in sales, relationship management, or a related field. Proven track record of meeting and exceeding sales targets. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and adapt to changing circumstances. Strong analytical and problem-solving skills with attention to detail. Additional Info The company offers a dynamic and supportive work environment, with opportunities for professional growth and development.

Roles and Responsibility Manage and oversee daily operations of the fund services department. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze financial data and provide insights to support business decisions. Ensure compliance with regulatory requirements and industry standards. Lead and mentor junior staff members to enhance their skills and performance. Job Requirements Strong understanding of accounting principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and meet deadlines. Effective communication and interpersonal skills. Experience with financial software and systems is required. Strong leadership and management skills.

We are looking for a highly skilled and experienced professional to join our team as a Manager - Retail Branch Operations in Pune. The ideal candidate will have 6-8 years of experience in retail branch operations, preferably in the banking or financial services industry. Roles and Responsibility Manage daily operations of the retail branch, ensuring efficient and effective service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide a team of sales professionals to achieve business objectives. Maintain high standards of quality and integrity in all transactions and interactions. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with internal stakeholders to develop and implement process improvements. Job Strong knowledge of retail branch operations, including sales, customer service, and compliance. Excellent leadership and management skills, with the ability to motivate and inspire teams. Effective communication and interpersonal skills, enabling strong relationships with customers and colleagues. Ability to analyze data and make informed decisions to drive business growth. Strong problem-solving and conflict resolution skills, with the ability to handle pressure and meet deadlines. Experience in managing budgets and resources to achieve business objectives.