2827 Service Delivery Jobs - Page 39

Job Summary The Service Delivery Manager in AML and transaction monitoring (Alert Investigation Retail & Prepaid Cards) Responsibilities MUST h ave strong knowledge of AML (Anti-Money Laundering) and fraud analysis. Review of Monthly alerts and understanding of alert generation due to exceeding the threshold/particular spike in a customer account. Ability to understand the pattern of transactions regarding suspicious/unusual activity while doing periodic reviews. Must have exposure to Global Alert management tools. Establish and implement money-laundering rules covering all bank products in the transaction monitoring system. Should be able to determine the source and utilization of funds for the customer. Understanding of unusual activity and behavior. Should understand PEP classification and Naming convention as well. Understand High-risk jurisdictions, current Sanction entities/individuals, different trade sanctions, SDN, etc. Should have a fair understanding of identifying the relationship between customers and counterparties/intermediaries. Should be able to analyze the purpose of the transactions. Exposure to preparing AML case logs and validating information regarding transactions and counterparties via different external applications, i.e., Lexis Nexis, D&B, etc. Adept at multi-tasking and meeting deadlines in a high-pressure environment Strong documentation skills to clearly articulate alert disposition Should have a good understanding of the USA Patriot Act, BSA, and CIP. Should have good knowledge of Lexis-Nexis, Google searches, and negative searches. Good Communication and problem-solving techniques using analytical skills Should have lead a min. team size of 50

We are looking for a highly skilled and experienced Branch Manager to lead our retail team in the BFSI sector. The ideal candidate will have a strong background in managing teams and driving business growth, with 3-8 years of experience. Roles and Responsibility Manage and supervise a team of sales professionals to achieve business objectives. Develop and implement strategies to drive sales growth and expand customer base. Build and maintain relationships with key stakeholders, including customers, partners, and colleagues. Analyze market trends and competitor activity to identify opportunities and threats. Ensure compliance with regulatory requirements and internal policies. Foster a culture of excellence and continuous improvement within the team. Job Requirements Proven experience in managing teams and driving business growth. Strong leadership and communication skills. Ability to analyze market trends and develop effective strategies. Excellent problem-solving and decision-making skills. Strong understanding of the BFSI sector and its regulations. Ability to work in a fast-paced environment and adapt to changing priorities.

We are looking for a skilled Service & Operation Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 14 years of experience in the BFSI industry, with expertise in service and operations management. Roles and Responsibility Manage and oversee daily operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and industry standards. Lead and motivate teams to achieve exceptional performance and results. Job Requirements Proven experience in service and operations management within the BFSI industry. Strong understanding of banking operations, regulations, and industry trends. Excellent leadership, communication, and problem-solving skills. Ability to analyze complex data and make informed decisions. Experience in managing budgets, resources, and personnel. Strong attention to detail and ability to prioritize tasks effectively.

Paramatrix Technologies Pvt. Ltd is looking for Business Analyst (BFSI) to join our dynamic team and embark on a rewarding career journey Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. Leading ongoing reviews of business processes and developing optimization strategies. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. Documenting and communicating the results of your efforts. Effectively communicating your insights and plans to cross-functional team members and management. Gathering critical information from meetings with various stakeholders and producing useful reports. Working closely with clients, technicians, and managerial staff. Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing, and maintaining procedures. Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan & Chase Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training. Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan & Chase Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training.

Global Process Solutions Lead - ServiceNOW About the Team Our Global People Solutions team is a critical team supporting HR Functions and People Services to achieve its strategic objectives of exceptional service through effective and efficient processes. It is a multi-discipline team with capabilities covering Process, Strategy, Solutions and Service Excellence, Data analytics, reporting and project execution. The Global People Solutions team will work collaboratively with the Regional and Global capability centres bringing proven methodologies, frameworks and expert capabilities in problem solving, process reengineering, data and systems. They, along with the People Services Leadership Team, will instil a culture of continuous improvement and a Service Excellence mindset. This team will work globally ensuring consistency in the approach and ensure solutions meet the needs locally, where required. A critical element to improvements will be the voice of the customer insight that the team will bring in via the process owners and service users. The project disciplines from the programme management team will ensure strategic ambitions are turned into clear deliverables, tracking and managing initiatives through to completion and ensuring expected benefits are realised. About the Role Oversees the efficient and effective usage of ServiceNOW capabilities across the consumer. Role involves managing functional cum technical processes, ensuring optimal and effective management of HR services via the platform. Key responsibilities Support in implementation of HR Service Delivery strategies to meet internal stakeholders needs and achieve SLAs and KPIs via ServiceNOW Serve as primary point of contact for escalations, inquiries, and service-related issues from internal stakeholders, addressing and resolving issues in timely manner Conduct regular reviews and assessments of Service catalogs, taxonomies and workflows and provide recommendations for process enhancements and resource allocation Support HR Service Delivery related projects, including process improvements, technology implementations, and stakeholder communications, with a focus on achieving and improving SLAs, KPIs, compliance and end user experience. Stay informed about industry best practices and emerging trends in HR Service Delivery, incorporating relevant insights to improve performance and efficiency of HR platform usage. Lead and support Tier0 and HR Virtual agent capabilities are validated and improved from time to time owing to the evolving business reqts and industry trends. Work with Regional People Services Tier Leads to ensure improvement to processes are supporting People Services teams to achieve SLA and KPI targets. Develop and deploy real time dashboards of all HR Services and various data cut requirements enabling LT presentations and daily usage of dashboards for effective production controls to be followed. Lead and Manage platform optimization and transformation projects for ServiceNOW, HR Portal & KM platforms Qualifications and skills - Technical High-level awareness of local laws and regulations. Deep knowledge of tools and technologies especially Workday and ServiceNow. Analytical and able to interpret metrics and generate insights from data. Behavioral Excellent written and verbal communication skills. Strong relationship building skills with various cross-functional teams. Strong attention to detail and a commitment to accuracy in all tasks. Excellent analytical, problem solving, and time-management skills. Able to manage change effectively and adapt to new tools and technologies. .

Requirements & Responsibilities Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives Ensure adherence to committed timelines, solution validation, and successful customer project delivery. Meeting committed CDD timelines (New Deals) Provide regular updates on project status, milestones, and performance metrics. Maintain comprehensive documentation of Service Delivery, projects, procedures, and evidences. Monthly reports to share with client post collection from team Focus on revenue collection and monthly customer engagement. Identify and mitigate risks associated with colocation projects to ensure successful and secure operations. Participate in customer audits and assessments. Manage relationships with clients or customers, ensuring satisfaction and addressing concerns in a timely manner Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives Identify key requirements needed from cross-functional teams and external vendors Review budget for projects and be accountable for delivering against established business goals/objectives Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders Participate in training sessions to stay updated on emerging technologies and industry best practices. Join the Cloud4c Talent Community If youre looking for a place that elevates creativity with humanity, work that is as innovative as it is fun, and people who lead with both head and heart, youve found it and our doors are open for you. Click to register with our Talent Community. Well keep your information and reach out to you when we post opportunities in the future that might be a fit. Sign Up

Job Summary We are seeking a skilled SPE-Maps professional with 2 to 3 years of experience to join our team. The ideal candidate will possess strong English communication skills and preferably have experience in the online domain. This role requires working from our office during day shifts with no travel obligations. The candidate will contribute to enhancing our mapping solutions ensuring accuracy and efficiency in our services. Responsibilities Collaborate with team members to develop and enhance mapping solutions that meet client requirements. Analyze and interpret data to ensure the accuracy and reliability of mapping outputs. Utilize strong English communication skills to effectively convey technical information to non-technical stakeholders. Implement best practices in mapping technologies to improve service delivery and client satisfaction. Monitor and maintain mapping systems to ensure optimal performance and minimal downtime. Provide support and troubleshooting for mapping-related issues ensuring timely resolution. Participate in regular team meetings to discuss project progress and identify areas for improvement. Contribute to the development of documentation and training materials for mapping solutions. Stay updated with the latest trends and advancements in mapping technologies and online domains. Work closely with cross-functional teams to integrate mapping solutions with other services. Ensure compliance with company policies and industry standards in all mapping activities. Assist in the evaluation and implementation of new mapping tools and technologies. Deliver high-quality mapping solutions that align with the companys goals and enhance user experience. Qualifications Possess strong English communication skills to facilitate effective collaboration. Have experience in the online domain which is considered a plus. Demonstrate proficiency in mapping technologies and data analysis. Show ability to work independently and as part of a team in an office setting. Exhibit problem-solving skills and attention to detail in mapping tasks. Display willingness to learn and adapt to new technologies and processes.

ROLE SUMMARY In Pfizer Digital Research & Development, we work with our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within Digital R&D, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users of Veeva products within Digital R&D. This includes the operation, implementation, and integration of Veeva platform solutions that address R&D business processes effectively. Veeva solutions include Regulatory - RIM (Registrations, Submissions, and Publishing), Clinical (CTMS, eTMF, Study Start Up, and Site Connect), and Quality (QMS and Quality Docs). Your role as a Veeva Run Operations Associate involves contributing to the delivery of seamless operational support, system implementation, and system maintenance activities to support the ongoing operations of implementing the Veeva Platform across Pfizer s global business units. The Veeva Run Operations team is expected to develop, implement, and manage the technical support framework to provide timely, high-quality, value-added services to enhance user productivity. ROLE RESPONSIBILITIES Apply fundamental knowledge of technology principles, concepts, and theories to drive improvements in the implementation and operation of the Veeva platform. Manage day-to-day system activities, including business support & incident management by using knowledge of internal/external business challenges and established guidance. Resolve system development and/or maintenance activity issues and risks, escalating them as needed. Develop, test, and implement Veeva system enhancements Partner closely with business teams to implement changes, manage project plans, and drive operational improvements in our production systems. Learn and apply industry knowledge and build understanding of business processes to deliver robust technology support for Veeva systems. Leverage existing information and contribute to stakeholder engagement and communication. Participate in knowledge-sharing activities with others within team through existing knowledge sharing processes/systems. BASIC QUALIFICATIONS HS Diploma (or Equivalent) and 6 years of relevant experience OR an associates degree with 4 years of experience OR a bachelors degree with 0+ years of experience in Computer Science, Software Engineering, or a related technical field. Service delivery experience, preferably in pharmaceutical industry Technical support and operations management experience participating in robust, cost-effective, high-quality services for external and internal customers. Participating in cross-functionals teams including business subject matter experts, technical experts and compliance teams for project execution. Good knowledge of analytics, quantitative and problem-solving skills to drive decisions for optimized solutioning. Knowledge of stakeholder management, facilitation, influencing and negotiation skills. Strong working knowledge on MS Tools - Project, Word, PowerPoint, Excel. Information & Business Tech #LI-PFE

ROLE SUMMARY In Pfizer Digital Research & Development, we work with our R&D partners to accelerate drug development and clinical trials through digital products and solutions. Within Digital R&D, the Veeva Platform & Services function is responsible for defining the strategy and leading the delivery of the Veeva product suite to end users of Veeva products within Digital R&D. This includes the operation, implementation, and integration of Veeva platform solutions that address R&D business processes effectively. Veeva solutions include Regulatory - RIM (Registrations, Submissions, and Publishing), Clinical (CTMS, eTMF, Study Start Up, and Site Connect), and Quality (QMS and Quality Docs). Your role as Veeva Release Analyst involves working with a team of release managers/operations associates to plan, schedule, and manage software releases for Veeva platform solutions. To excel in this role, you should have a combination of strong technical background, people management skills, exceptional organizational skills, and the ability to collaborate effectively with cross-functional teams. ROLE RESPONSIBILITIES Participate in the planning, execution, and delivery of software releases, ensuring the smooth deployment of products and services to R&D stakeholders. Support release activities, including version control, feature branching, code merges, and deployment Develop release plans, progress, and status updates to stakeholders Manage day-to-day system activities and mitigate risks mitigate risks related to the release process, including addressing potential bottlenecks Prepare necessary documentation, release notes, and communication materials for each release Participate in post-release activities, such as issue tracking, bug fixes, and customer support BASIC QUALIFICATIONS HS Diploma (or Equivalent) and 6 years of relevant experience OR an associates degree with 4 years of experience OR a bachelors degree with 0+ years of experience in Computer Science, Software Engineering, or a related technical field. Service delivery experience, preferably in pharmaceutical industry Technical support and operations management experience participating in robust, cost-effective, high-quality services for external and internal customers. Participating in cross-functionals teams including business subject matter experts, technical experts and compliance teams for project execution. Good knowledge of analytics, quantitative and problem-solving skills to drive decisions for optimized solutioning. Knowledge of stakeholder management, facilitation, influencing and negotiation skills. Strong working knowledge on MS Tools - Project, Word, PowerPoint, Excel. Information & Business Tech #LI-PFE

Job Title: Fleet Coordinator APAC Location: UniOps Bangalore Global Business Services/ Workplace Travel and Fleet Services. Global Business Services (GBS) is Unilever s core business operations engine which is responsible for ensuring business transformative solutions across its 08 services lines - Finance, Marketing, Customer Operations, Customer Development, Procurement, HR - People Experience, Legal, Workplace. Its plays a crucial role in Unilever s GAP 2030 strategy by driving mission and vision that helps - To reduce complexity, release capacity and unleash technology. Re-imagining processes end-to-end, elevating them into global hubs, and powering them with technology. To work with best-in-class global partners. Our ambition isn t limited to a numerical figure - we want to brighten the entire Unilever ecosystem. The Workplace, Travel & Fleet Services organisation, a part of GBS, delivers the Fleet, Facilities Management, Building Projects, Travel and Agile (Workplace design standards) services for Unilever. Working with around 2000 + permanent employees and 1000+ supplier resources. Workplace, Travel & Fleet Services vision is to energize our people to perform, enable our business to win and transform thereby making Unilever a great place to work. JOB PURPOSE Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are passionate to work in a high performing team, that delivers excellent employee/driver experience, working with internal stakeholders for different countries and top Fleet vendors in the industry, then this role is just for you! KEY ACCOUNTABILITIES Maintaining and reporting country fleet data and all vehicle activities in the Unilever Fleet Management System Manage the end to end vehicle process and all services associated, either for renewing an existing vehicle or for a new hired driver according to country fleet policy Purchase order creation, invoice management, IFRS 16 reporting Vehicle onboarding and disposal for both new and hired vehicles Ensuring legislative responsibilities are maintained and escalated where issues are found. Daily Careline responsibilities for drivers via phone calls or email Deal with general enquiries and complaints Gather, input, validate and interpret data from various sources including core systems and excel providing support and guidance to Global Fleet team in relation to data and reporting requirements Being the point of contact for internal customer (drivers and Workplace Service Delivery teams) about queries and requests Assist and support the Fleet Hub Manager where necessary Update and maintain spreadsheets, reports and trackers with a high degree of accuracy Work collaboratively with colleagues to ensure tasks are fulfilled within agreed timelines Supporting the team with ad-hoc administrative tasks Task execution / queries handling/ reporting etc. . EXPERIENCE AND QUALIFICATIONS REQUIRED: Experience in fleet management ~5- 7 years, depends on the previous experience and fleet size. Fleet market and industry knowledge: Candidate should be able to explain how the fleet ordering of leased and owned vehicle should work (with additional discount s and bonus claims). Have information about the key OEM s suppliers within the specific region and lessors. Knowledge of Road legislation, Road traffic and Health and Safety Regulations and hazard reporting Experience of working in a similar role Clear communication skills in English, with focus on attention to detail Fleet management/Lessor representative, administration background (Desirable) Skills Finance Acumen Excellent customer attitude Work on your own initiative, proactive approach with a positive attitude Excellent attention to detail, proficient in the use of excel and core systems Ability to consistently work towards set objectives and tight deadlines Excellent communication skills both verbal and written to ensure that successful relationships are established and maintained Stakeholders management Problems solving quickly and effectively Language skills to communicate fluently in English and other languages desirable KEY INTERFACES Global Fleet & HUB Services Team. Service Delivery Directors and Managers. Procurement & Legal, Vendor Management Office. Internal Safety & Security, Sustainability teams. Traveller, Fleet & Booker community. Communication, IT, HR, Data Analytics and Finance Business Partners. Key service providers and preferred partners (Lease Management Companies, Fleet OEMs). Our commitment to Equality, Diversity & Inclusion Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Please Note: All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent please verify before proceeding.

Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan Chase & Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training. Join our team as a Fund Accounting Team Leader, where youll oversee fund service operations and ensure accurate trade processing. Collaborate with clients and internal teams to resolve inquiries and manage escalations. Drive efficiency and strengthen controls in a dynamic financial environment. Job Summary As a Fund Accounting Team Leader within the Fund Service Operations team, you will manage trade operations and validate transactions for various clients. You will ensure timely and accurate fund accounting activities and net asset value calculations. Your role involves establishing policies and leading a motivated team to deliver exceptional service. Job Responsibilities Oversee accurate production of daily/monthly accounting activities. Review financial statements for timely sign-offs. Establish policies and guidelines for control compliance. Develop efficient workflows within the team. Lead, motivate, and manage the team effectively. Implement training solutions for team skill development. Manage client relationships through proactive service delivery. Resolve inquiries and serve as escalation contact. Validate trades and ensure accurate processing. Strengthen controls environment continuously. Collaborate with partner locations for service delivery. Required Qualifications, Capabilities, and Skills Understand Mutual Funds, Fund Accounting, and GAAP. Know the Securities industry and trading activities. Exhibit strong analytical and organizational skills. Prioritize tasks and manage multiple responsibilities. Negotiate effectively in complex situations. Hold a Chartered Accountant/MBA/Bachelor s degree. Communicate effectively with clients and teams. Preferred Qualifications, Capabilities, and Skills Demonstrate management experience. Analyze and implement process improvements. Develop standardized workflows and hand-offs. Lead training initiatives for team mobility. Build relationships with JPMorgan Chase & Co. partners. Drive proactive client service and requirements. Enhance team skill sets through targeted training.

What is unique or interesting about this job Apply our Global standard model to transaction processing, whilst getting exposure to different country legal/tax requirements. Opportunity to work with different technologies as Syngenta roll out their digital solutions across I2P Ensure smooth operations of our financial processes, from invoice receipt to payment execution, providing expert support and driving continuous improvement. What is the purpose of the job End-to-end management of incidents and service requests reported by the customer and achieving first line fix where possible. Escalating and liaising with other business units and 3rd parties as required. To ensure fast, efficient and responsive Customer Services support and service are maintained achieving all targets as defined by the SLA both now and in the future, through constant review of procedures and processes, thereby directly influencing the growth and success of the business. Work with internal departments to develop and facilitate business improvements solutions that support effective and efficient customer focus. To provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness. What are the main activities the person in the job is responsible for Systematically interprets user problems and identifies solutions and possible side effects Escalates complex or unresolved incidents. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate Passionate about Customer Services, with the ability to understand the importance of meeting targets and maintaining good customer & employee relations Lateral thinking skills combined with the ability to apply a range of creative problem solving techniques Monitors service delivery channels and collects performance data Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels Identify, manage and escalate risks as required Work directly with finance and operations teams in Syngenta to address challenges and work towards error free service delivery Troubleshoot and resolve intricate invoice discrepancies and payment problems Manage escalations and ensure timely resolution of high-priority cases. Identify opportunities to enhance the I2P process and related tools Facilitate cross-functional collaboration to resolve complex I2P issues Functional or Leadership Competency related specifically to this job Client Service Focus: This is the ability to see life from the perspective of the client to deeply understand client motivation. Applies a service mind-set that is centered on developing, delivering and improving a service: Understanding all the components of a service, managing client expectations, challenging and engaging clients successfully. Judgment : Analyzes information, guidelines, and requirements from different sources to evaluate alternatives and make effective judgments. Draws accurate, useful conclusions from financial, business, and quantitative information. Makes timely and sound decisions on everyday issues and problems by applying accurate logic, appropriate knowledge, expertise, and common sense. Execution & Results Orientation: Demonstrates initiative and a strong commitment to achieving meaningful results, meeting or exceeding goals, and acting on opportunities to create value. Planning: Sets standards, goals, and plans that improve work performance. Identifies action steps and develops realistic plans needed to accomplish objectives and team goals. Focuses, aligns, optimizes, and improves resources and the use of resources to achieve goals

The Opportunity Are you an experienced leader with a strong background in technical support, exceptional cross-functional collaboration skills, and a passion for driving continuous improvement? If so, join our dynamic Support Readiness team at Nutanix, where you'll have the opportunity to shape the future of customer experience, mentor a dedicated team, and bridge the gap between Product, Engineering, and Support to deliver exceptional service to our clients. About the Team The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in Bangalore, India. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders. The work setup for this role is hybrid, with employees expected to be in the office 2-3 days per week as well as on additional days based on job requirements. This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments. Your Role Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth. Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams. Serve as the primary liaison between support, product, and engineering to address technical updates and challenges. Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives. Conduct regular one-on-one meetings to support team member development and career progression. Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency. Implement scalable processes and tools to improve team productivity and operational efficiency. Foster a culture of excellence by developing training programs that promote continuous learning among team members. What You Will Bring Master's degree in Computer Science, Business, or a related field. 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role. Strong cross-functional stakeholder management skills with engineering and product teams. Proven technical problem-solving abilities focused on data analysis and metrics interpretation. Exceptional leadership and people management skills, including team coaching and development. Effective communication and influencing skills, capable of presenting to senior leadership. Hands-on experience with product and process improvement methodologies. Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Role Overview Were looking for a hands-on operations leader to deliver tax compliance services for Avalara clients globally. This leadership role centers around operations strategy, service delivery, and talent development across different tax domains while championing automation as part of Avalaras AI-First journey. A successful leader in this role is someone who can lead through transformation, demonstrating agility and curiosity in pursuit of simplifying the complexities of tax compliance. What Your Responsibilities Will Be Operations and Service Excellence Lead India-based team to deliver tax compliance services for global clients. Develop capacity planning models to ensure delivery is aligned with both client needs and jurisdiction-driven deadlines. Use data-driven insights to improve accuracy and efficiency for returns filing and payments operations. Own SLAs, quality, and timeliness of tax compliance service delivery across the global client base. Represent local India operations in global forums; align with senior stakeholders on priorities, resource needs, and operational challenges. Partner with cross-regional tax compliance leaders to set priorities for future product enhancements and AI enablement aimed at elevating client experience, driving scale, and mitigating risk. Deliver on key client experience metrics that drive high satisfaction, retention, and revenue growth. Drive cross-functional initiatives that simplify the compliance experience for clients. People-focused Culture Foster a culture of high ownership, performance, transparency, and continuous coaching. Develop internal talent; drive structured training and cross-skilling efforts. Promote positive engagement leveraging Gallup to develop action plans that drive accountability and high retention. What You'll Need to be Successful Minimum Required 12+ years of experience in global operations, service delivery, or tax compliance (preferably within SaaS, finance, or tech). 8+ years of people management experience, including managing managers and large teams. Strong track record of driving KPIs across complex tax, accounting, or regulatory functions. Demonstrated ability to drive performance and transformation in a matrixed, high-growth environment. Experience working across geographies with cross-functional leadership exposure. Availability to travel internationally, primarily the United States and Europe. Preferred Experience in tax technology or compliance platforms (e.g., Avalara, Vertex, SureTax, Sabrix). Background in U.S. taxation including Sales & Use Tax, Lodging, Telecommunications, or similar indirect tax domains. CPA, CMI, or MBA highly desirable.

Key Responsibilities: Plan and oversee security system installations (CCTV, alarms, fire systems, etc.) across assigned locations. Coordinate with Installation Coordinators to ensure on-time execution. Monitor AMC and complaint closure activities through the respective coordinators. Liaise with Bank officials (security officers, managers) for new orders, billing, approvals, and payments. Ensure 100% documentation and compliance with internal project milestones and customer SLAs. Attend internal review meetings and prepare MIS reports on project health, timelines, and challenges. Resolve escalations related to operations and service delivery. Required Skills & Qualifications: Graduate in Engineering / Electronics / ITI / any technical field (preferred). 5+ years of experience in operations, project coordination, or service management in the security systems domain. Strong coordination and people management skills. Proficiency in MS Office, especially Excel and reporting tools. Familiarity with installation/service lifecycle of CCTV, burglar alarms, and fire alarm systems. Excellent verbal and written communication skills

Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc) Attend briefing before start of shift and debriefing at the end of shift Check the menu and note special instructions from the supervisor at the beginning of the day To do all MIS end place correctly before the service time to ensure agreed standards of service Provide food and beverage services in a proper manner Speak in a empathetic tone and communicate all information to his supervisor Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site Maintain a clean and neat work environment Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: Previous food handling experience in a corporate environment Excellent grooming and personal presentation Good communicator, friendly and receptive to clients needs Customer service orientation Punctuality and accurate time keeping Ability to work unsupervised and show initiative Ability to work as part of a team

As a B2B operations executive you will be incharge of end to end guest experience starting with queries, itineraries quotation, vendor bookings and ensuring a seamless guest experience on ground. Responsibilities Tour Bookings: Ensure accuracy and timeliness of tour bookings. Coordinate with the team to optimize tour availability. Guest Services: Collaborate with Destination Management Companies (DMC) and directly with guests to ensure smooth service delivery. Monitor guest feedback and satisfaction ratings, striving for continuous improvement. Address and resolve any guest issues promptly and effectively. Weekend Tours Logistics: Oversee the smooth execution of on-ground logistics for weekend tours. Coordinate with various teams and suppliers to ensure seamless operations. Implement contingency plans to handle unexpected situations or changes. Communication and Backend Support: Communicate regularly with guests via email, providing necessary information and addressing inquiries. Ensure backend logistics, such as reservations and confirmations, are accurately managed. Maintain organized records of guest communications and related tasks. Troubleshooting and Operational Presence: Actively troubleshoot any operational issues that arise. Maintain a visible presence on the ground, being readily available to address challenges. Proactively identify areas for improvement and implement necessary changes. Guide Management: Book qualified guides for tours, ensuring their availability and adherence to company standards. Maintain an updated Excel sheet or equivalent system to track guide assignments and schedules. Monitor guide performance and provide necessary feedback and support. Vehicle Bookings: Manage vehicle bookings for tours and transfers. Coordinate with transportation providers to secure appropriate vehicles. Ensure vehicles are well-maintained, clean, and comply with safety standards. Guest Meet and Greet: Personally oversee the meet and greet process for guests. Ensure a warm and welcoming experience upon arrival. Coordinate with the team to handle any special requirements or requests.

Branch Locations - BKC & South Mumbai Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interested candidates can walk-in to nearby South Mumbai branches for 1st round of interview conducted by Branch Manager and Deputy Branch Manager between 11 AM to 3 PM.

Role Details: Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all queries & concerns of customers are resolved in a timely manner. Sales- Acquisition of new clients to the bank, and family accounts of existing clients. Pitching and Cross-Selling of different bank products to customers, like Debit Cards, Credit Cards, Insurance, SIPs. Operation- Performing requisite operation activities in branches Overall Job Description Services Providing Seamless, Fast, Easy and Transparent services to clients on the Bank Onboarding of new clients through welcome calling Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels Ensuring requests and queries of clients are resolved within defined TAT Reducing complaint instance, and ensuring resolution of issues within defined TAT Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc. to the clients Managing client servicing at the branch lobby and ensuring maximum client satisfaction Sales Acquisition of new clients to the bank, and family accounts of existing clients Engagement with customers to increase cross selling and reduce attrition of customers Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD Operations Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank) Authorization & audit checks for all operation transactions Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related. Desired Candidate profile : Graduate/Post Graduate. 2-3 years banking industry experience with at least 1-2 year of service stint in banking / Sales / Services sector. Age : below 32 years Desired Behavioral / Functional Traits Proficient in English & local language with strong communication skills Service attitude & Customer centric approach Natural empathy and a positive attitude towards every situation Comfortable in leveraging client relationship to achieve sales targets Process oriented with in depth knowledge on operations processes Presentable with pleasing and attractive personality. Interview Location - Ghodbunder Road Branch - IndusInd Bank Ltd, Ground Floor, Coral Square, Vijay Garden Naka, Ghodbunder Road, Thane West, 400607. Mulund Branch - IndusInd Bank Ltd, Marathon Max, Shop no 12-15, Mulund - Goregaon Link Road, Mulund West, Mumbai - 400080. Interview Dates - 9th and 10th July 2025 Timing - 10:30 AM to 4 PM

Role & responsibilities . Ascertain on-track functioning of branch operations and its profitability. . Recommend improvement measures to meet financial goals while evaluating business potential. Identify business opportunities to improve the current branch processes & procedures. Ensuring branch operation processes and TAT. . Provide constructive feedback, identify training & development needs of the team & conduct internal training at frequent intervals to meet the training requirements . Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction Preferred candidate profile

Job Title: Service Delivery Manager Experience Level: 8 yearsto 12+ years Position Overview: We are seeking an experienced Service Delivery / Engagement Manager with a background in Java or .NET development who has transitioned into managing full-scale engagements. This role involves acting as the primary point of contact (SPOC) for stakeholders, overseeing engagement commitments, cost estimation, profitability, and team management. Roles and Responsibilities: Strategic Leadership: • Develop and implement a comprehensive service delivery strategy aligned with business objectives. Service Delivery Management: • Manage and optimize the performance of EUC, Service Desk, and Field Services teams • Ensure adherence to SLAs, KPIs, and operational procedures. • Continuously monitor and improve service delivery metrics. • Implement effective incident, problem, and change management processes . • Technical Expertise & Team Management

Business Development Executive: o Identify and approach potential clients, Pitch CRISIL s assessment, grading, and other solutions tailored to client requirements. o Achieve monthly and quarterly sales, Conduct presentations, meetings, and product demonstrations to stakeholders. o Build and maintain long-term relationships with key decision-makers. o Ensure post-sale service delivery coordination and client satisfaction. o Track market trends, competition activity, and client feedback. o Maintain accurate records of leads, opportunities, and sales activities. o Prepare weekly and monthly sales reports for internal review. Preferred: Prior experience with credit rating agencies, financial advisory, or consulting firms Ability to travel frequently for client meetings 2-5 years of experience, preferably in financial services, ratings, or consulting Please note: This is a third party payroll opportunity.

Job_Description":" JobDescription About the Organization: Swaniti Initiative aims tostrengthen public service delivery by working with state and local governmentsacross South Asia with a strong focus on India. Our interventions have includedstrengthening scheme implementation by identifying current gaps andlimitations, providing research support to Hon\u2019ble Members of Parliament aboutbest practices in moving forward, and developing data-technology tools that canback decision-making processes. At present, along with working with 200+ HonbleMembers of Parliamentarians for policy making, are working as advisors to stategovernments to ensure the delivery of schemes to the last mile. Major verticalsof our work are climate and sustainability, social protection, and livelihood. Job Summary: The Analyst/Associate forPolicy Engagement will support the Office of Hon\u2019ble Member of Parliament (MP)by providing research, sectoral insights, and legislative support. The rolewill also focus on supporting the MP on policy issues through research, convenings,and facilitating knowledge exchange on specific sectors. Roles & Responsibilities: Research & Legislative Support: Conduct research on policy issues, world affairs, andgovernment schemes based on different sectoral issues for Hon\u2019ble MP Develop expert briefings, policy insights, social mediaposts and legislative support documents based on MPs\u2019 specific requests Provide background research for parliamentaryinterventions, bills, and standing committee meetings Identify critical policy gaps and propose interventionsat both constituency and national levels Stakeholder Engagement: Engage with stakeholders including government bodies,think tanks, civil society, corporate CSR wings, and grassroots organizations Organize public events and workshops on various topics Documentation & Reporting: Prepare comprehensive reports, policy briefs, andknowledge products on relevant issues Document policy recommendations, administrative reports,and success stories for larger dissemination Ensure compliance with all internal reportingrequirements Actively contribute to communication efforts like socialmedia content by coordinating with local teams Terms of Engagement: EngagementType: Fixed-term employment Joining date: Immediately Minimum Engagement: 12 months, including a probationperiod of 3 months What happens after 12 Months? To be extended subject toavailability of funds and satisfactory performance Please note that the role may require occasionalavailability during weekends, holidays, or after working hours to efficientlysupport stakeholders. Requirements Eligibility Criteria & Skills: Education: Postgraduate degree in Economics, Public Policy, Political Science,Law, Development Studies or any related field Experience: 0-1 years of experience in policy research, public policy, orlegislative support (internship experience considered). Skills: Fluent in Assamese Strong research and interpretation skills Ability to translate complex policy issues into clear, actionableinsights for Hon\u2019ble MP and stakeholders Excellent communication skills to engage with a wide range ofstakeholders Understanding of the structure and functioning of Union and Stategovernments Familiarity with parliamentary processes, including committee reports,legislative procedures, and budgets Prior knowledge of social media- creating and drafting content Mandatory Attributes: Enthusiasmto address policy related issues Availabilityto cater to public representatives on legislative and policy matters Demonstratedunderstanding of issues like; climate change, sustainability, and complementaryissues Ability toproduce high quality work in quick turnaround time Punctuality Advanceknowledge of social media design platforms like Canva, Adobe Photoshop andExpress, Inshot, Final Cut Pro.

Prudential s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Role Summary: This role is part of the HR Enablement function, which is responsible for building horizontal capabilities such as Process Excellence, HR Technology, Reporting & Analytics, Engagement & Governance, and Operations & Shared Services. These capabilities will form the foundation of the new HR operating engine for Prudential. This role will be responsible to collaborate with Process owners, Workday support team members and relevant stakeholders to understand their requirements, assessing the impact and implementing leading Workday HCM practices, across all group and local business units. The ideal candidate will have a deep understanding of Workday HCM solution with a proven track record of leading complex projects from initiation to completion, and the ability to collaborate effectively with cross-functional teams. The Workday Functional Lead will be responsible for leading the practice in the following areas: Collaborating with HR and Technology stakeholders to assess and recommend Workday solutions, to establish a streamlined User experience and Service delivery, enabled through Workday HCM. Partner with Workday support Team, to manage day-to-day system support activities. Drive Continuous Improvement and Innovations, driving adoption of Workday HCM Solution. Roles & Responsibilities: Collaborate with HR process owners and relevant stakeholders, to gather & analyse business requirements, deploy and support the desired solution in Workday HCM, as per design specifications. Provide ongoing day-to-day system support and maintenance,for the relevant modules, as per the relevant governance and service delivery protocols. Lead the implementation of new Workday capabilities, for the relevant modules, including; planning, configuration, testing, deployment and adoption of the relevant solution. Conduct solution enablement and training sessions , for relevant stakeholders in driving Workday Adoption across the organization. Stay updated on the latest Workday releases , features, and functionalities, and assess their impact on relevant solutions. Partner with process owners and stakeholders in identifying, deploying and driving adoption of latest Workday capabilities through a defined service improvement framework. Take ownership of developing and maintaining appropriate documentation of Workday support maintenance activities and design changes , for future reference and audits. Instil a Continuous Innovation mindset as a Team Player, by mentoring team members and collaborating with them, to jointly deliver high-quality solution and services to stakeholders. Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs Skills & Requirements 5+ years of experience working as a Workday Reporting lead or in a similar role. Excellent problem-solving abilities and analytical thinking, to proactively assess and resolve day-to-day issues, and independently drive initiatives to improve Workday Solution and services. In-depth knowledge of overall Workday solution with relevant Workday certifications/ accreditations, and hands-on experience in implementing and optimizing Workday HR solutions from Design to Deploy . Working knowledge of overall Workday solution and Workday modules; Human Capital Management (HCM), Absence, Talent Management, Compensation / Advanced Compensation management, Recruitment, Benefits, others. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and communicating complex technical concepts to both technical and non-technical audience. Excellent communication and interpersonal skills, with the ability to effectively engage with team and stakeholders at all levels and across geographies and cultures. A commitment to continuous learning and driving improvement. Workday certification(s) in relevant modules is preferred, but not mandatory.