Intern - Commercial Operations

Role Overview

The Key Account Management Intern will play a critical role in ensuring smooth service delivery and operational excellence for our commercial clients. This position involves close collaboration with the Commercial, Operations, and Finance teams to manage client accounts, coordinate operational tasks, support invoicing workflows, and maintain high service standards. This internship provides hands-on experience across multiple business functions and is ideal for someone looking to build a strong foundation in operations, client service, and account management. Roles and Responsibilities:

1. Operational Coordination -

Monitor and track pending service jobs, coordinate technician visits, maintain job records, and support timely escalation resolution to ensure smooth service delivery.

2. Key Account Data Management -

Maintain and update all key account records including installations, uninstallations, device movements, and billing to ensure accurate data and seamless client servicing.

3. Invoicing & Finance Coordination -

Assist with preparing accurate invoices, coordinating with Finance for updates, reconciling payment details, and ensuring all billing aligns with agreed commercial terms.

4. Payment Follow-Ups & Tracking -

Send timely payment reminders, maintain accurate tracking sheets, coordinate with Finance for reconciliation, and ensure proactive follow-ups to minimize collection delays.

5. Communication & Cross-Functional Collaboration -

Maintain clear client communication, coordinate with internal teams, support account managers with timely data, and help strengthen long-term key account relationships.

Skills & Qualifications

Strong verbal and written communication skills Good coordination and organizational abilities Basic proficiency with Excel / Google Sheets Strong follow-up discipline and time management Ability to multitask and collaborate effectively across teams Detail-oriented with a willingness to learn and grow