2836 Service Delivery Jobs - Page 36

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Microland Limited is looking for Manager - Cloud & Data Center to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems. At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. In India, CHAI works in partnership with its India registered affiliate William J Clinton Foundation (WJCF) under the guidance of the Ministry of Health and Family Welfare (MoHFW) at the Central and States levels on an array of high priority initiatives aimed at improving health outcomes. Currently, WJCF supports government partners across projects to expand access to quality care and treatment for HIV/AIDS, Hepatitis, tuberculosis, COVID-19, common cancers, sexual and reproductive health, immunization, and essential medicines. Learn more about our exciting work: http: / / www.clintonhealthaccess.org Project Background: Over the years, Government of India has taken significant strides towards achieving universal access to equitable, affordable, and quality healthcare services, by extending a range of health schemes/ programs that provide access to primary, secondary, and tertiary care through public health facilities. To consolidate and further augment the provision of health services, the Hon ble Prime Minister of India launched Ayushman Bharat Yojana in 2018, which has four key pillars, namely, Ayushman Bharat Health and Wellness Centre (AB HWC), Ayushman Bharat Pradhan Mantri-Jan Arogya Yojana (AB PM-JAY), Ayushman Bharat Digital Mission (ABDM), and Ayushman Bharat Health Infrastructure Mission (AB HIM). Each of these pillars complements and enables the others, thereby enabling the holistic delivery of health services. In Madhya Pradesh, the State Health Agency (MP SHA) is responsible for the implementation of ABDM and AB PM-JAY and concerted efforts are being made to improve utilization of PMJAY through establishment of a state level call centre to support care seekers. Over four crore Ayushman Bharat Health Accounts (ABHAs) have been created and over ~13,000 health facilities registered and verified on Health Facility Registry (HFR). The state is now actively working on catalysing these large platforms to broaden access to healthcare. The William J. Clinton Foundation (WJCF) proposes to support the Madhya Pradesh State Health Agency (MP SHA) in implementing an integrated call centre-based solution and enhancing the services extended through the same to, amongst others, include creation of their ABHA IDs while making care seekers aware of the benefits/services, administering an adaptive health assessment tool to support Electronic Health Records (EHR) and supporting a ticketed appointment at various empanelled facilities (including teleconsultations, where operational). The project is being undertaken in the 5 districts of MP Bhopal, Sehore, Indore, Ujjain, and Dewas to assess the viability of a readily scalable call-centre based solution, improve access to timely health services, especially for women, and assess reduction in delays in service delivery and provide for patient feedback to improve services and accelerate the generation of ABHA-linked records. Position Summary: The Program Officer will play a key role in ensuring the effective implementation of the Care Integration Program through oversight of both field and call centre operations. The role involves supervising the Telecaller Team Lead (TL) and supporting the day-to-day functioning of the call centre hosted at the State Health Agency (SHA), while also engaging with private PM-JAY empanelled hospitals to strengthen service delivery. The PO will mentor and manage the implementation team, monitor key program indicators, and ensure the timely execution of planned activities. They will also support coordination with government stakeholders and partners at the district and state levels. The role requires providing timely inputs to the WJCF/CHAI team, conducting supportive supervision visits, and upholding strong standards of program and fiscal accountability. The Program Officer will represent the organization in stakeholder meetings, reviews, and workshops across state, district, and block levels Responsibilities Oversee daily operations of the call centre by supervising the Telecaller Team Lead (TL) and ensuring seamless functioning at the State Health Agency (SHA). Support the development and periodic revision of call centre protocols, workflows, and call scripts to ensure alignment with program needs. Drive quality assurance by assisting the TL in planning and executing quality checks; analyze audit findings and initiate corrective actions or escalate as required. Monitor team performance, provide constructive feedback, and collaborate with the state team to strengthen individual and team capabilities. Liaise with relevant stakeholders at SHA and the Third-Party Administrator (TPA) to support efficient call centre operations. Lead engagement with private PM-JAY empanelled hospitals; conduct regular field visits (~30% time) to monitor implementation and resolve operational challenges. Coordinate outreach efforts with community stakeholders to promote utilization of Care Integration services under AB PM-JAY. Build capacity of district-level teams through ongoing mentoring and training, particularly on private sector hospital engagement. Document field insights, lessons learned, and implementation challenges; prepare and submit timely progress reports. Engage with senior district officials to identify bottlenecks and collaborate with the WJCF state team to design and implement mitigation strategies. Coordinate with state health authorities, IT teams, and implementation partners to support smooth execution of the program. Undertake additional tasks as required in alignment with program priorities and in consultation with the WJCF team. Qualifications Master s degree in Public Health, Management, Public Policy, or a related field, with at least 8 years of relevant work experience in a demanding, results-driven environment. Proven ability to lead and support field implementation in public health programs, with a strong understanding of program protocols, supervision, reporting, and adherence to operational procedures. Experience engaging with government stakeholders and development sector partners at both the state and district levels. Strong organizational skills with the ability to manage multiple tasks, set priorities, and work independently with minimal supervision. Willingness to travel extensively within the program state (10 12 days per month). Excellent verbal and written communication skills in both Hindi and English. Ability to synthesize and present complex information clearly, including technical content, through high-quality presentations and reports. Demonstrated capacity to thrive in fast-paced, high-pressure environments. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word. Preferred: Prior experience in implementing public health programs, especially at the community or district level. Last Date to Apply: 7th August 2025

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Vice President - Finance Operations Business: Finance Function Principal responsibilities Ability to manage and lead the Ledger close and Accounting process. End to end process ownership, management and preparation of Ledger close process, including journal processing and ensuring effective controls in place; Proficient in financial statement closure and reporting procedures. Responsible and accountable for business service delivery Presenting financial report to senior stake holders for their review and signoff Effective management of Impairment Analysis / calculation of VIU and CV (Carrying Value) and Headroom/Shortfall across various CGUs and countries and presenting views to senior stakeholders Would be responsible for certification and ensuring assurance and control /design effectiveness related to balance sheet accounts including substantiation including Adherence to FIM. Ensure adequate and effective due diligence required for NPDD Representing FA in change forums, understating the change / impact on FA process and ensuring smooth implementation Requirements Recognized professional accounting qualification with 15+ years of experience predominantly in Finance, including in leadership positions managing complex requirements from senior stakeholders Experience of operating in senior governance forums, handling auditors Strong experience and understanding across financial accounting and business finance Strong formal written reporting skills and experience of drafting papers for Board-level audience Ability to work under pressure, report to tight deadlines and deal effectively with issues as they arise Commercial mindset with strong execution and problem-solving skills. Ability to communicate complex and technical messages to stakeholders at all levels of the organization

Job Description Job Title Deputy Area Manager - IMF & New Growth Initiatives Location Multiple Location (PAN India) Department Agency Function Insurance Marketing Firm Reporting to Deputy Regional Manager - IMF & New Growth Initiatives Band 5B Function Summary IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies were allowed to distribute financial products. IMFs are allowed to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc. Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION . A dedicated team of 50 CDMs were recruited in two phases and trained to hire & farm these relationships. Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress. The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base. Present IMF carries avg. 2500 customers and big turnover book. As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF. This has also proven to be an exciting opportunity. Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers. IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base. Avg book size with them is also 750 customers. Job Summary Acquire annually 6 to 7 part time employees manage a preallocated team of IM Manage performance of IM s Key Responsibilities/ Key Deliverables Understand the IM acquisition and also IMF regulation, value proposition & registration process Acquisition of 6 - 7 IM s in a year independently. Independently managing a pool of Insurance Managers mapped to them from existing pool in the beginning only. Post successful completion of 1 year, the next level is CDM wherein the focus will be on IMF journey Manage performance of IM s Develop understanding of products & coach IM staff on product USP s Implement performance management and rewards system in IM s. Provide marketing, training and operational support to IM s Manage attrition of IM s through revival or replacement Drive quality of business sourced from IM s Ensure right product mix and control key quality measures such as leakage and persistency. Measures of Success Minimum 6-8 IM Acquisition in a year Achieving sales target through team of IM s IM Activity & Retention Quality of Business Create pipeline for IMF s Desired qualification and experience Educational Background Minimum a graduate Work Experience At least 1-3 years of experience in recruiting business partners / Agents and achieving sales target through them. Good communication skill. KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation & communication skills Exceptional consultative & interpersonal skills Stakeholder management Influencing without authority Full understanding / experience of handling entire life cycle of a deal from initiation to successful completion About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com . #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to ap Job Description Job Title Deputy Area Manager - IMF & New Growth Initiatives Location Multiple Location (PAN India) Department Agency Function Insurance Marketing Firm Reporting to Deputy Regional Manager - IMF & New Growth Initiatives Band 5B Function Summary IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies were allowed to distribute financial products. IMFs are allowed to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc. Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION . A dedicated team of 50 CDMs were recruited in two phases and trained to hire & farm these relationships. Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress. The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base. Present IMF carries avg. 2500 customers and big turnover book. As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF. This has also proven to be an exciting opportunity. Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers. IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base. Avg book size with them is also 750 customers. Job Summary Acquire annually 6 to 7 part time employees manage a preallocated team of IM Manage performance of IM s Key Responsibilities/ Key Deliverables Understand the IM acquisition and also IMF regulation, value proposition & registration process Acquisition of 6 - 7 IM s in a year independently. Independently managing a pool of Insurance Managers mapped to them from existing pool in the beginning only. Post successful completion of 1 year, the next level is CDM wherein the focus will be on IMF journey Manage performance of IM s Develop understanding of products & coach IM staff on product USP s Implement performance management and rewards system in IM s. Provide marketing, training and operational support to IM s Manage attrition of IM s through revival or replacement Drive quality of business sourced from IM s Ensure right product mix and control key quality measures such as leakage and persistency. Measures of Success Minimum 6-8 IM Acquisition in a year Achieving sales target through team of IM s IM Activity & Retention Quality of Business Create pipeline for IMF s Desired qualification and experience Educational Background Minimum a graduate Work Experience At least 1-3 years of experience in recruiting business partners / Agents and achieving sales target through them. Good communication skill. KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation & communication skills Exceptional consultative & interpersonal skills Stakeholder management Influencing without authority Full understanding / experience of handling entire life cycle of a deal from initiation to successful completion About Axis Max Life Insurance Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ( MFSL ) and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com . #ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to ap

We are looking for an experienced O365 Admin to provide high-end technical and project-based support and consultation for Office365 Cloud services. The ideal candidate will be responsible for architecting, designing, and implementing solutions using various services offered by the Microsoft Office365 package. Key Responsibilities: Provide high-end technical and project-based support & consultation for Office365 Cloud services. Architect, design, and implement solutions using different services & solutions offered by the MS Office365 package. Handle Tier 3 operations for all Office365 workloads, primarily: o Exchange Online o SharePoint Online o Microsoft Teams o Security & Compliance Assist Tier 1 & Tier 2 resources in addressing Office365-related issues. Troubleshoot advanced Office365 issues and perform call backs to ensure issues are resolved within defined SLAs with appropriate solutions provided to the customer. Update, share, and analyze daily, weekly, and monthly Office365-related ticket trackers. Resolve global cross-functional or work-team issues. Define key management routines and governance strategies to ensure effective business process execution.

Job Summary: We are looking for a proactive and organized Service Coordinator to manage and streamline service-related operations. The role involves coordinating activities through the ERP system, handling customer service requests, cold calling, and ensuring timely resolution of service tickets. The ideal candidate should have excellent communication skills, attention to detail, and the ability to multitask efficiently. Key Responsibilities: ERP Coordination: Manage and track service requests, job assignments, and work orders through the ERP system. Cold Calling: Engage with potential and existing clients to provide service updates, schedule maintenance, and upsell relevant services. Ticket Resolution: Address and resolve service tickets efficiently, ensuring customer satisfaction and timely service delivery. Scheduling & Follow-ups: Coordinate with service teams, technicians, and customers to schedule and follow up on service activities. Customer Support: Serve as the primary point of contact for customers, addressing inquiries, complaints, and feedback professionally. Data Management: Maintain accurate records of service requests, resolutions, and customer interactions in the system. Collaboration: Work closely with internal teams, including sales, technical, and operations, to ensure smooth service execution. Reporting: Generate and analyze reports on service performance, customer feedback, and operational efficiency. Required Skills & Qualifications: Bachelors degree or diploma in Business Administration, Customer Service, or a related field. Prior experience in service coordination, customer service, or a similar role. Proficiency in ERP systems and CRM software. Strong communication and interpersonal skills. Ability to multitask and work under pressure. Excellent problem-solving and organizational skills. Proficiency in MS Office (Excel, Word, Outlook).

Job Description - Service Delivery & Operations: Responsible for ServiceDelivery, driving SLA metrics and providing leadership in dealing with overalloperational and client issues. Ensuring that the clients are satisfied with theperformance. Responsible for OperationalExcellence & Productivity improvement Initiatives & Implementations. Managing team functions andutilizations, viz. workforce planning, facilitating recruitment, selection,induction, performance appraisal, training, etc., in line with overall businessgoals. Manage Transition of newclients, redesign processes, and identify process transformation opportunities& projects. Conduct periodic reviewswith managers and drive corrective action where required in order to ensuredelivery predictability. Identify opportunities forwork redesign, workflow enhancement, shift utilization, Staff mix, and staffutilization in order to meet / exceed internal financial goals. Leadership: Builds and maintains a departmentalstructure, operating standards, and practices that are responsive and adaptableto evolving business needs. Develops and implements atalent plan to ensure the right people are in the right place at the right timeto meet the organization\u2019s strategic needs. Manages employeeperformance by establishing clear goals and expectations, tracking progressagainst the goals, ensuring timely feedback, and promptly addressingperformance problems and issues. Manages direct reports to demonstratethe ability to effectively manage and develop their assigned staff. Team Management: Shares knowledge, mentor,and educates the organizations staff regarding the companys vision,opportunities, and challenges. Ensure company operationhurdles are resolved in a timely and cost-effective manner. Supervise staff inaccordance with the operational and revenue objectives. Coordinate resourcedeployment across all processes for the engagement (Team Size, Span, ShiftUtilization, Skill sets) in order to ensure budget & pricing assumptionscompliance. Identify training needs forteam members. Requirements Requirement: Masters or a bachelors degree in commerce with 8 - 10+years of experience or in a related field. Experience in a BPO will be anadded advantage. Leader with a service mindsetwho takes pride in growing the people she/he leads. Deep understanding of howto use accounting to create value for the client. Passion for using the besttools available to transform accounting. ( Knowledge on Microsoft Dynamics, Sage 100, Quick books - highlypreferable) Entrepreneurial spirit whois excited by the prospect of rapid growth. Demonstrated ability tolead a team of professionals to higher levels of performance. Excellent interpersonalskills in dealing with peers, superiors, and staff. Excellent oral and writtencommunication skills in English. Able to interact with US clients and prospectsvia phone, email, and in person. Keep up to date with industry standards and technology changes to help build robust systems and provide ideas for integration. Excellent interpersonalcommunication skills with a strong orientation toward customer service and theability to communicate technical information effectively to technical andnon-technical audiences. Process-driven with a strong Project Management and Product Owner Mindset Benefits Cultural fit: Of necessity, IAPL/IAI has evolved a consultativemanagement style We understand that staff attrition has a high cost. Weinvest in hiring rare, responsible people and allow them a great degree of autonomy. A top-downauthoritarian style will not work. Job location and compensation: Mumbai Compensation:Competitive with profit participation and bonus payouts Preferred skills andqualifications International business experience Valid US visa

Company Description: Leena AI is a Gen AI assistant that helps enterprises reduce 70% of employee tickets across functions like HR, IT, and Finance by centralizing knowledge and automating actions across enterprise applications making enterprise employee service delivery quicker and more efficient than ever before. Responsibilities Execute full lifecycle software development as a backend developer. Develop well-designed, testable, and efficient code. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot, debug and upgrade existing systems. Participate in code reviews to maintain high code quality and ensure adherence to best practices. Write and maintain documentation for new and existing features. Optimize applications for maximum speed and scalability. Ensure the security and data protection of the applications. Continuously research and implement new technologies to maximize development efficiency. Candidate must be willing to work overlapping hours to cover the EST timezone. Qualifications Bachelors or Masters degree in Computer Science, Engineering, or a related field from a Tier 1 college or university 3-6 years of experience in software development. Experience in Electron or other Windows app development frameworks. Proficiency in Node.js, C#, or JavaScript. Knowledge of scripting languages such as PowerShell, Python, or Bash. Familiarity with Active Directory management and integration is a plus. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Proactive attitude with the ability to work independently and as part of a team.

I. Hiring specifications Job Purpose: We are looking to hire a Customer Support Executive to support our growing smart mobility aftermarket international business. This role will ensure customer experience and operational efficiency. Role Expectations: Act as the single point of contact (POC) for all global accounts, handling customer queries, concerns, and complaints with prompt resolution. Collaborate cross-functionally with teams including Finance, Procurement, Product, and Technology to resolve client issues within defined SLAs. Track and maintain SLA records, working continuously to improve service delivery standards and response time. Actively manage pilot deployments, coordinate updates with client SPOCs, and contribute to the success and conversion of POCs. Work with Sales and Finance to reconcile monthly billing data accurately and in a timely manner. Reporting structure: Role will report into Business Operations Manager ADAS Aftermarket Interactions: Internal Stakeholders: Sales and Product development & Operations team External Stakeholders: Customers/Clients II. PEOPLE SPECIFICATIONS Profile: Graduate from a reputed institution. 1 2 years of professional experience, preferably in a customer-facing or support role. Strong verbal and written communication skills. Ability to manage multiple stakeholders across geographies. A proactive attitude with attention to detail and a problem-solving mindset. Experience working with cross-functional teams and managing SLAs is a plus. Ability to travel frequently for client meetings and industry events. Understanding of ADAS systems or similar products and aftermarket ecosystems. Passion for innovation, advanced technology systems and entrepreneurship Requisites: Exposure to international market preferably APAC region, working with B2B enterprise level customers in SAAS based or ADAS industry is an advantage. Competencies: Behavioural: Hi Tech way of working: We value behaviour aligned with CCODERS Customer First: Operate with customer success mind set and align all our actions accordingly. Collaborative problem solving: Organisation interest supersedes individual interests; working together to solve problems effectively. Ownership & Commitment: Going above & beyond the call of duty while also keeping up with the promises & targets under any circumstances. Data Driven, First Principle : Objective Decision making based on data (Not on Hunches) Expanding-Growth Mind set: Be open to new challenges whilst willing to step out of comfort zone in order to learn and grow. Result & commercial orientation: Manage cost and resources to achieve business outcomes & commercial success. Speed and Scalable Process Approach: Deploy processes that are flexible, agile and unlocks business value with speed.

About Rentokil PCI About the Role: The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets. The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Business Development (Sales) Get business as per the approved business plan of the branch Responsible for sales promotion activities in the assigned territory Ensure all Sales KPIs are achieved month on month Identify and follow-up with prospective customers and respond to enquiry calls within specific time period Maximise conversion of enquiries into orders Ensure renewals in line with Company Expectations Keep a close eye on the developments & business opportunities in the assigned territory Prepare MPG and ensure it s updated regularly Customer Service Ensure the quality of service delivery Maintain good liaison with the customers Prepare reports & submit the same on time to the customers Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required Conduct detailed inspection & SRA at clients site Prepare quotations for the customers through the system Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers Set correct Customer expectations with respect to the pest management Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling. Administration & Accounts Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary Follow-up for the timely and correct invoicing by the back office Share the costings and customer expectation with operations before service delivery Ensure all the collections gets deposited to back office within 24 hours Review daily collection & billing with back office department Maintaining Systems and MIS Ensure the required systems related to sales are updated on timely basis. Prepare Daily and Monthly Sales Report Maintain Database of customers Key Result Areas: Business Development (Sales) Develop new business opportunities & Upselling Opportunities Renewals (if assigned) Calls/ Survey / Quotations/ PDSA as per Regio

Responsibilities Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery. Work with IT Global Program Management Office and cross functional PMOs to define the approach Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc. Provide information to IT Global Program Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level Assist with FY Plan and Outlook activities Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook function, portfolio and program/project levels. Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc. Improve communications, content and transparency of information with key customers To qualify for the role you must have Degree at university level English language skills - excellent written and verbal communication 3+ years of experience, including demonstrated project management and financial management experience End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial) Experience in end-to-end financial management plan, forecast, actual function, portfolio and program/project levels Very good understanding of service delivery related key performance indicators Project delivery experience in a similar IT environment Experience working in a global IT environment Business Analytic skills Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change Customer orientation and responsiveness Ability to deal efficiently with escalations and difficult situations/people under pressure Outstanding self-management , influence management , information presentation and interpersonal, communication Mandatory Skills: PMO. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SYBASE Database Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching. Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PLM-Windchill-Administration. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow Core. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience1-3 Years.

Cloud Operation Manager: Congratulations, you have taken the first step towardsbagging a career-defining role. Join the team of superheroes that safeguarddata wherever it goes. What should youknow about us? Seclore protects and controls digital assets to helpenterprises prevent data theft and achieve compliance. Permissions and accessto digital assets can be granularly assigned and revoked, or dynamically set atthe enterprise-level, including when shared with external parties. Assetdiscovery and automated policy enforcement allow enterprises to adapt tochanging security threats and regulatory requirements in real-time and atscale. Know more about us at www.seclore.com You would love our tribe: If you are a risk-taker, innovator, and fearlessproblem solver who loves solving challenges of data security, then this is theplace for you! Role: Cloud Operations Manager Experience: 8 to 15 Years Location: Mumbai A sneak peek intothe role: TheCloud Operations Manager is responsible for leading the CloudOps team andensuring 24x7 operational stability, security, and scalability of the AWS cloudinfrastructure. This role combines hands-on technical expertise with strongleadership to ensure efficient service delivery, cost optimization, operationalimprovements, and cross-functional collaboration across cloud-based platforms.The incumbent will drive process automation, continuous improvement, andeffective incident management while mentoring the team to achieve operationalexcellence. Here's what youwill get to explore: Lead the CloudOps team to manage the 24/7 service delivery operations, as well as plan and execute improvement projects. Own and evolve the AWS cloud infrastructureincluding provisioning, configuration management, cost optimization, security and scaling. Staff scheduling and planning to ensure 24x7x365 on-call coverage for cloud operations. Lead and develop/mentoring team members. Ensuring all business-as-usual activities happen with as little friction as possible, without harming platform's overall availability and stability. Develop and implement processes, systems, and technology to support and enhance the cloud support function, including workflow and incident management. Work closely with Support and Engineering teams to resolve production and POC environment issues. Facilitate the resolution of issues and escalate to relevant teams as needed. Promote a hands-on and automation-first culture, actively identifying opportunities to reduce toil through scripting, IaC and DevOps tools. Take ownership of complex incidents, perform deep AWS-level troubleshooting, and drive root cause analysis (RCA) and remediation. We can see thenext Entrepreneur At Seclore if you Are tech agnostic, think innovatively and take calculated risk A technical degree (Engineering, MCA) from a reputed institute with a minimum of 8 years of relevant experience. At least 3 years of service delivery / operation and management experience. Experience with a software professional service or product-based company (SaaS preferred), including proven ability to effectively interact with both technical and non-technical people. Ability to delegate, monitor and coach team members. Infrastructure experience and knowledge including a deep understanding of AWS Cloud infrastructure/services and delivery models, storage concepts, networking basics, etc. Excellent communication and team leadership skills with a collaborative mindset. Experience with Cloud Security compliance and audits a plus. Experience with SOC2 and ISO 270001 is a plus. Customer service orientation. A mindset focused on continuous improvement involves constantly seeking ways to enhance operational processes and outcomes. Why do we callSeclorites Entrepreneurs not Employees We value and support those who take the initiative andcalculate risks. We have an attitude of a problem solver and anaptitude that is tech agnostic. You get to work with the smartest minds in thebusiness. We are thriving not living. At Seclore, it is not justabout work but about creating outstanding employee experiences. Our supportiveand open culture enables our team to thrive. Excited to be the next Entrepreneur, apply today! Dont have some of the above points in your resume atthe moment? Dont worry. We will help you build it. Lets build the future of data security at Secloretogether.

6 to 8 years of experience in Programmatic Campaign experience, Media buying, Social Media, team management skills & experience, Client interaction. DV360/Adobe/MediaMath/ Amazon programmatic planning and execution Programmatic campaign management and planning inputs Understanding of Web analytics, analyze web analytics reports and translate into actionable insights Day-to-day operations of the operations team and take ownership of pre-campaign to post-campaign requirements Campaign management and optimization Client servicing - internal and with the client teams Proof and quality check projects. Maintain accurate and complete client files documenting specific requirements of each client. Handle customer questions and complaints in a timely, professional manner. Working closely with a digital planner and internal brand teams Candidates Skills & Experience: 6 to 8 years of experience in Programmatic Campaign experience, Media buying, Social Media, team management skills & experience, Client interaction. Exercise discretion in resolving client issues Must of Good communication. Must have in-platform execution experience pulling the levers in DSP platforms (i.e. Googles DoubleClick Bid Manager, DV360, Amazon AAP, Adobe, TheTradeDesk, MediaMath, Oath) Traffic campaign tags into Demand Side Platforms (DSPs), Social API technology, or other ad technology environments Plan, execute, manage, and optimize programmatic media campaigns for internal consumptions (e.g. auction exchange based performance media, Display, Mobile or Video audience-based buying, remarketing campaigns, Facebook, Twitter, Instagram, Pinterest or LinkedIn promotions) independently Basic understanding of Branding & performance campaigns and important metrics Willingness to learn, unlearn, relearn basic concepts of search and performance marketing Willingness to question and test all principles Willingness to test and use new tools and platforms for search Good written, verbal communication and presentation skills - PPT and delivering presentations The candidate must possess high level of attention to details Good analytical skills Clear thought process. Open to Further Learning Willingness to work in different shifts Proficiency in MS Excel, PowerPoint, and Word. Attention to detail and knowledge on Email Marketing Need to be flexible to work around the clock as per requirement Team working ability

We are looking for a skilled Senior Manager to lead our Industry Strategy team in Public Services, with 15-18 years of experience. The ideal candidate will have a strong background in IT Services & Consulting and be able to drive business growth. Roles and Responsibility Develop and implement comprehensive industry strategies to drive business growth and expansion. Collaborate with cross-functional teams to identify market trends and opportunities. Conduct market research and analysis to inform strategic decisions. Build and maintain relationships with key stakeholders and clients. Identify and mitigate risks associated with industry strategy implementation. Monitor and evaluate the effectiveness of industry strategies and adjust as needed. Job Requirements Proven track record of driving business growth and expansion in the IT Services & Consulting industry. Strong understanding of public services and their role in driving business development. Excellent leadership and communication skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Experience in developing and implementing industry strategies.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data models and reports using various tools and technologies. Analyze large datasets to extract insights and trends, and provide recommendations to stakeholders. Design and implement process improvements to increase efficiency and productivity. Work closely with clients to understand their needs and provide tailored solutions. Stay up-to-date with industry trends and best practices to continuously improve skills and knowledge. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Proficient in using various tools and technologies, including data modeling and reporting software. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Ability to work in a fast-paced environment and meet deadlines. Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Design and execute experiments to test hypotheses and validate results. Communicate findings and recommendations to stakeholders through clear and concise reports. Identify and mitigate risks associated with projects and initiatives. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical, problem-solving, and communication skills. Ability to work collaboratively in a fast-paced environment. Strong attention to detail and ability to meet deadlines. Experience with data analysis and interpretation tools. Ability to think critically and make informed decisions.

Looking for a skilled Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment. Roles and Responsibility Collaborate with cross-functional teams to analyze complex data sets and provide insights. Develop and implement process improvements to increase efficiency and productivity. Conduct thorough analysis of market trends and competitor activity. Identify and mitigate potential risks and issues impacting business operations. Provide expert advice and guidance on analytical tools and techniques. Develop and maintain detailed reports and presentations for stakeholders. Job Requirements Strong understanding of analytical principles and practices. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Proficiency in analytical software and tools. Ability to adapt to changing priorities and deadlines. About Company eClerx Services Ltd. is a leading provider of IT Services & Consulting solutions, committed to delivering exceptional results and exceeding client expectations.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration with stakeholders. Experience with data analysis tools and software, such as Excel or SQL. Strong organizational and time management skills to meet deadlines and deliver results.