13325 Service Delivery Jobs - Page 34

Role & responsibilities Customer Experience Oversee the entire customer experience lifecycle and operational efficiency across all sub-functions within the market to ensure seamless service delivery and high customer satisfaction. Define, plan, and execute both short-term and long-term goals for the customer experience vertical, ensuring alignment with business strategy and market / project(s) needs Operational Excellence Develop and implement standardized operating procedures (SOPs) and service delivery processes to improve efficiency, benchmark against industry best practices, and align with overall company objectives. Identify opportunities for process improvement; lead or participate in ...

We are looking for a highly motivated and enthusiastic individual to join our team as an F&B GSA. The ideal candidate should have 0-1 years of experience in the hospitality industry. Roles and Responsibility Manage front office operations, including reception, concierge, and bell captain duties. Coordinate with other departments to ensure seamless service delivery. Maintain high standards of customer service and respond to guest complaints. Assist with event planning and coordination. Ensure compliance with company policies and procedures. Collaborate with colleagues to achieve sales targets and improve customer satisfaction. Job Requirements Any graduate degree from a recognized university....

We are looking for a highly skilled and experienced Housekeeping Associate to join our team at the senior level. The ideal candidate will have a strong background in housekeeping and hospitality, with excellent communication and problem-solving skills. Roles and Responsibility Manage and supervise housekeeping staff to ensure high standards of cleanliness and maintenance. Develop and implement effective cleaning schedules and routines. Conduct regular inspections to identify areas needing improvement. Coordinate with other departments to ensure seamless service delivery. Train and mentor new staff members to enhance their skills and knowledge. Maintain accurate records of cleaning activities...

We are looking for a highly skilled and experienced Front Office Associate to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service. Roles and Responsibility Manage front office operations, including handling phone calls, emails, and walk-in customers. Provide exceptional customer service by responding to inquiries and resolving issues professionally. Maintain accurate records of customer interactions and transactions. Coordinate with other departments to ensure seamless service delivery. Handle cash, credit, or check transactions accurately and efficiently. Ensure the reception area is...

We are looking for a highly skilled and experienced Food and Beverage Associate to join our team at the senior level. The ideal candidate will have a strong background in food and beverage operations, with excellent customer service skills. Roles and Responsibility Manage daily food and beverage operations, including inventory management and stock control. Provide exceptional customer service, responding to customer inquiries and resolving issues professionally. Maintain high standards of quality, presentation, and safety in food and beverage services. Collaborate with other departments to ensure seamless service delivery. Develop and implement effective strategies to increase sales and impr...

Looking for a skilled Center Lead to join our team. The ideal candidate will have a strong background in leading centers and managing teams, with excellent communication and problem-solving skills. Roles and Responsibility Manage and oversee the daily operations of the center, ensuring smooth functioning and high-quality services. Develop and implement strategies to improve customer satisfaction and loyalty. Lead and motivate a team of staff members, providing guidance and support to achieve goals. Analyze data and metrics to identify areas for improvement and optimize performance. Collaborate with other departments to ensure seamless service delivery and resolve issues. Ensure compliance wi...

We are looking for a highly skilled and experienced Front Office Associate to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch customer service. Roles and Responsibility Manage front office operations, including handling phone calls, emails, and walk-in customers. Provide exceptional customer service by responding to inquiries and resolving issues professionally. Maintain accurate records of customer interactions and transactions. Coordinate with other departments to ensure seamless service delivery. Handle cash, credit, or check transactions accurately and efficiently. Ensure the reception area is...

Service Delivery Manager (SDM) will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-task, prioritize, communicate, and provide direction for a global and diverse set of teams. The successful candidate will have the ability to manage and evolve existing services across multiple practices and assist partner teams with growth strategies. Roles and responsibilities: Provide leadership to diverse engineering teams. Develop, implement and monitor real-time data analytics an...

We are looking for a skilled Network Engineer / Senior Network Engineer with 5 to 10 years of experience to join our team in Kakinada, responsible for network reconstruction and service delivery. The ideal candidate will have a strong background in networking and excellent problem-solving skills. Roles and Responsibility Design, implement, and maintain complex network infrastructure. Troubleshoot and resolve network issues efficiently. Collaborate with cross-functional teams to ensure seamless service delivery. Develop and implement network security measures to protect against threats. Conduct regular network audits to identify areas for improvement. Provide technical support and training to...

We are looking for a skilled Network Engineer / Senior Network Engineer with 2 to 7 years of experience to join our team in Rajahmundry. The ideal candidate will have expertise in network reconstruction and service delivery. Roles and Responsibility Design, implement, and manage network infrastructure and architecture. Troubleshoot and resolve complex network issues and problems. Collaborate with cross-functional teams to ensure seamless network operations. Develop and maintain documentation of network designs and configurations. Ensure compliance with industry standards and best practices for network security and management. Provide technical support and training to junior engineers and sta...

Saint-Gobain is seeking a highly agile, strategic, and technically adept Delivery Manager to lead the delivery of cutting-edge Industry 4.0 solutions across IIoT, AI/ML, XR, and Machine Vision domains. This senior role demands a dynamic leader capable of driving multi-technology programs, ensuring quality delivery, stakeholder satisfaction, and alignment with INDEC4.0’s vision of building future-ready digital plants. The ideal candidate will be part of Indec 4.0, the Global Competency Center for Saint-Gobain, serving all Industry 4.0 initiatives for over 1100 factories worldwide. Indec 4.0 is a strong team of 500+ members dedicated to advancing manufacturing processes through cutting-edge te...

AI & Digital Experience Specialist Key Responsibilities Implement and manage AI-driven solutions for customer engagement. Automate routine queries and processes to improve response time and reduce manual workload. Use AI insights to personalize communication and recommend solutions based on customer behavior. Monitor and analyze customer interactions to identify pain points and improve service delivery. Collect, clean, and analyse data from CRM, Salesforce, Sobha One App, NPS surveys, and handover feedback, CSAT and all other platforms. Ideal Profile Strong understanding of AI, Digital technologies and CRM systems. Analytical mindset with experience in data-driven decision-making. Excellent ...

Job Purpose To assist in the development and rollout of new and specialized product categories that align with Air India Cargo s long term strategic goals. To support the innovation and enhancement of Air Indias cargo services by integrating market research, product design, and operational efficiency Key Accountabilities Product Development Support Contribute to the design, development and marketing of specialized cargo offerings such as perishables, pharmaceuticals, and express delivery services Ensure product concepts are aligned with customer needs, market demand, and Air India Cargo s strategic objectives. Operational Implementation Assist in managing and overseeing of product rollout ac...

Team Leadership: Supervise and mentor a team of service desk analysts, providing guidance and support to foster professional growth and development. Operations Management: Manage day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests. Performance Monitoring: Establish and track key performance indicators (KPIs) to measure service desk performance, ensuring adherence to service level agreements (SLAs). Process Improvement: Analyze service desk processes and workflows, identifying areas for improvement and implementing best practices to enhance efficiency and effectiveness. Customer Engagement: Act as a point of escalation for comp...

Partners with sales, product and other stakeholders to define, develop, improve and implement customer-focused engagement and service delivery processes. Analyzes, interprets and documents customer requirements and works to ensure DN delivery processes are applied, adapted and executed to ensure an effective and high quality response. Conducts process fit / gap analysis, identifies and estimates change requests and guides stakeholders in coordinating requirements and process application. Required Qualifications Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Business Analysis. Good business E...

Job Description Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to ...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...

Job Description Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorize...

Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and knowledge. Monitor and report on key performance indicators to identify areas for improvement. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong leadership and communication skills, with the...

Job Responsibilities: Consulting on Home Automation Solutions: Engage with clients to assess their needs and recommend appropriate Whitelion home automation products and solutions. • Generate Quotations and Verification: Prepare and verify detailed and accurate quotations based on client requirements and product specifications Client Needs Assessment and Verification: Understand the unique requirements of each client and provide customized solutions to enhance their home automation experience. • Site Layout Verification or Assessment: Conduct on-site or remote verification of the clients layout to ensure it aligns with the provided quotation and recommended solutions. • Solution Implementati...

Job Responsibilities: When you get a call from Surat Service center, you will have to be ready to serve the client. Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag. Go to repairing stock center to pick up the material. Make an entry into Material Transaction Book by self. Also, keep a small vacuum machine in case of mocha service. Don't forget the quotation paper of the client in case of installation. Reach timely on-site. Or if you are going to be late then at least inform your head with a reason. As and when you reach the site, ask for a warranty certificate/invoice in case of complaint. If you...

Job Responsibilities: When you get a call from Surat Service center, you will have to be ready to serve the client. Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag. Go to repairing stock center to pick up the material. Make an entry into Material Transaction Book by self. Also, keep a small vacuum machine in case of mocha service. Don't forget the quotation paper of the client in case of installation. Reach timely on-site. Or if you are going to be late then at least inform your head with a reason. As and when you reach the site, ask for a warranty certificate/invoice in case of complaint. If you...

CBRE is looking for Business Analyst Operations Manager to join our team Roles and Responsibility Design, develop, and implement automated tests for complex software applications. Collaborate with cross-functional teams to identify and prioritize testing requirements. Develop and maintain test automation frameworks and tools. Analyze and report defects found during testing. Participate in agile development methodologies and collaborate with developers to resolve issues. Continuously improve testing processes and procedures. Job Requirements Strong knowledge of automation testing principles and methodologies. Experience with test automation frameworks and tools such as Selenium or Appium. Exc...

At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact Guided by innovation and a commitment to progress, were shaping a brighter future for the...

Our Excellent Opportunity Are you a proven leader with a passion for customer satisfactionIf so, you might be the next Customer Project Manager (CPM) at Ericsson The Customer Project Manager ensures that a Fulfillment Assignment Specification (FAS) including products and/or services is delivered to the satisfaction of the customer and Ericsson The Customer Project Manager is responsible to ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope In SL Operate the role is responsible mainly to execute strategic projects such as Service Delivery Efficiency, AI/ML, Transformation projects, Re-organization, Migratio...