2836 Service Delivery Jobs - Page 34

About The Role Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipProblem-solving skillsAbility to perform under pressureAbility to handle disputesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for Workforce ManagementPlanning and SchedulingRosteringMicrosoft ExcelScheduling Tool - IEX, Verint or AspecStakeholder managementAbility to perform well in the team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsEducated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for This position will be responsible for analyzing, connecting and interpreting complex data sets to help drive customer success strategies. This role requires expertise in PowerBI and PowerPoint. Developing dashboards and presentations to tell a story through the data that is consumed by all levels of the organization and supports the decision-making processesCollect, connect, clean, and analyze data from multiple complex sources to produce meaning development of actionable insights.Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions using PowerBI.Create engaging PowerPoint presentations that are used in senior leadership meetings to tell the story of customer experience across all touchpoints within the organization. Develop perspective, via the data, and prioritize where improvement opportunities exist. Compile analysis to guide the organizations decisions around people, process and technology needs across the organization. Clearly and effectively, verbally communicate insights through the delivery of presentations with senior leadership.Develop analysis to develop a strategy around the retention and expansion of annual recurring revenue. Create and maintain firm-wide taxonomy to aide in the continual development and optimization of our AI engines. Leverage Salesforce data to track customer interactions and identify trends and opportunities for customer engagement.Work with customer success organization to refine health score model. Utilize Gainsight to monitor customer health scores, manage customer j Roles and Responsibilities: Ability to thrive in a dynamically changing work environment.Ability to work effectively both independently and as part of a team.Intellectual curiosity and the desire to build new skillsets. A commitment to constant self-improvement and a willingness to be coached.Confident communication skills and inclination to build collaborative working relationships across the firm.Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.Grace under pressure and a positive attitude.Contribute to a positive team culture that values high performance, transparency, and work-life integration. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.Excellent communication skills, with the ability to convey data-driven insights to non-technical stakeholders.Attention to detail and a commitment to data accuracy and quality. Qualification Any Graduation

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). You will be responsible for ensuring the successful execution of projects and delivering high-quality security solutions to our clients. Your role will involve managing a team, coordinating with multiple stakeholders, and providing expert guidance on security best practices and risk management. This is an exciting opportunity to make a significant impact in the field of security delivery. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation and delivery of Security Services projects.- Leverage our global delivery capability (method, tools, training, assets).- Manage a team and ensure successful execution of projects.- Coordinate with multiple stakeholders and provide expert guidance on security best practices and risk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC).- Strong understanding of security governance, risk management, and compliance.- Experience in implementing security solutions and managing security projects.- Knowledge of industry standards and best practices in security.- Excellent communication and leadership skills.- Good To Have Skills: Experience with other security tools and technologies.- Recommendation:Familiarity with SAP security modules and integration with SAP GRC. Additional Information:- The candidate should have a minimum of 15 years of experience in SAP Governance Risk and Compliance (SAP GRC).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) Operations Roles and Responsibilities: Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actionsEnsure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the caseHold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leadersReview the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomaliesSupport the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholdersEstablish and maintain excellent working relationships with stakeholders at all levels both internally & clientsPrimary escalation points for clients, providing timely & professional responsesDrive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements Qualification Any Graduation

About The Role Skill required: Sourcing - Sourcing Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do How to provide solutions to across a variety of industries, whilst referencing past deliveries of end-to-end Source to Pay programsHow to drive Procurement organizations through sustainable changes To transform leading organizations and communities around the world Accenture is seeking a Sourcing Execution Specialist to provide full, life cycle procurement support related to FS & CRE spend areas including:Facilities Maintenance (Hard / Soft Services), Real Estate and brokerage services. In this capacity, you will have frequent interaction with team members and customers in the execution of projects that help customers achieve significant value in the form of improved pricing, quality, delivery, supplier performance and other aspects of total cost. You will execute sourcing and procurement solutions designed to drive spend capture. Provide industry and supplier research, market intelligence and financial analyses support to client. You will gain exposure to all aspects of the sourcing process, including Negotiations and Contracting and expand supplier and customer management skills. You will master project management skills and deepen category-specific knowledge to bring added value to sourcing projects and advance career development. This role will work collaboratively with cross-functional team members to deliver significant results.Candidate should be flexible with working hours as he/she must work with global stakeholders. What are we looking for Exceptional multi-tasking skills with the ability to manage end-to-end project cyclesGood communication, including some level of technical terminology/ vocabulary specific to the categories to source/procureCandidate should have a detailed knowledge of appropriate commercial models and approaches/techniques necessary to achieve best in class deals within the Facilities Services and Commercial Real Estate industry (i.e. banking, retail, industrial, healthcare, etc.)Proven analytical skills in terms of numeric (e.g. spreadsheets) and text based (e.g. reading terms and conditions) analysis, converting information into tangible recommendations to clients Experience of working with clients and stakeholders in international environment.Proficiency with Excel and Power PointBachelors degree or equivalent work experienceMinimum of 8+ years of relevant experience in consulting, sourcing/procurement/supply chain management functionMinimum of 4+ years of experience in managing global Customers, and suppliers (NA, EMEA, Australia)Minimum of 5+ years of strategic sourcing, category management, and/or professional industry experience related to at the following sub-category areasoCleaning ServicesoDesign & Workplace ServicesoFit-out & RefurbishmentoFood ServicesoFurnitureoGrounds Maintenance (Landscaping, Snow removal)oIntegrated Facilities ManagementoOffice ServicesoReal Estate Services & BrokerageoSecurity Services (Manned and Systems)oWaste & Environmental (Hazardous, Non-hazardous, pest control)Bonus Points:Ability to effectively lead formal strategic sourcing efforts within certain threshold related to Facilities related categories.Solid understanding of and experience with quantitative and qualitative analysisAbility to act independently and can interface with customers and suppliers via strong written and verbal communications skillsAbility to self-manage multiple priorities and operate effectively in a shared service delivery modelAbility to understand commercial value drivers with a good knowledge of competitors and current industry practicesStrong analytical, organization/time management and problem-solving skillsCollaborative in nature to ensure both internal and external stakeholders are being managed and engaged when appropriateAbility to adapt to the varied corporate cultures and organizational structures of our customers Roles and Responsibilities: Lead and execute low to medium sourcing projects within the threshold limit, including all key steps such as sourcing execution, supplier negotiation, award recommendations, business case presentations and supplier contract execution, leveraging and Agile approach to drive efficiency in executionLead and facilitate (with the clients cross-functional team) the selection criteria for supplier selection and evaluationsResponsible for supporting stakeholders in defining requirements (KPI, scope of work, volume forecasts), opportunity definition and sourcing strategy.Develop relevant RFP documents for projects or make recommendations for incumbent negotiationsDevelops and expands category knowledge in support of sourcing projectsAnalyse current spend in details, supplier base, supply pattern and define a granular baseline that will allow accurate savings calculation in developing Total Cost Models for the spend categories in consideration.Provide industry and supplier research, market intelligence and financial analyses support to client.Support development of subcategory market insights materials or benchmarksHelp client address urgent and critical business initiatives and projects with strong project management and procurement support.Understand clients business needs to develop optimal sourcing solutionDraft and negotiate contracts based on client templates, in a timely manner with appropriate legal support to ensure compliance with client standards. Qualification Any Graduation

About The Role Skill required: Finance & Accounting - Finance Strategy Designation: Delivery Lead Associate Director Qualifications: Post Graduate Diploma in Management/Post Graduate in any discipline Years of Experience: 18 to 28 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesPerforms specific analyses that help clients improve finance functions performance within the context of their organizations strategies. What are we looking for As a Service Delivery Lead, you will be responsible for:- Manage a team size of ~800 people Strong domain knowledge of PTP, RTR, OTC, HRO Strong client relationship skills Analytical bend of mind Manage the internal financials, implement cost saving levers to optimize the net profit for the organization. Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Post Graduate Diploma in Management,Post Graduate in any discipline

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeProficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Great Communication SkillsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy for remediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Technology Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Risk managementAbility to establish strong client relationshipProblem-solving skillsAdaptable and flexibleAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsEducated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

HRSD Developer Jobs | 4 to 6 years | Chennai, Tamil Nadu(Remote) Job Description Job Summary: We are seeking a skilled ServiceNow HRSD Developer with 4 6 years of experience to join our dynamic team. The ideal candidate will have deep expertise in ServiceNow s HR Service Delivery (HRSD) module, including Case Management, Employee Center, Lifecycle Events, and HR Integrations. This role involves designing, developing, and maintaining HRSD applications to streamline and enhance employee experiences. Key Responsibilities: Design and develop HRSD solutions using ServiceNow best practices. Implement and configure HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events. Customize forms, workflows, and dashboards to meet HR business requirements. Collaborate with HR stakeholders to gather requirements and translate them into scalable solutions. Develop and maintain HRSD integrations with third-party platforms (e.g., Workday, SAP, SuccessFactors). Troubleshoot and resolve issues related to HRSD modules and ensure platform performance. Maintain data security and privacy standards in compliance with organizational and legal requirements. Create and maintain technical documentation and user guides. Required Skills & Qualifications: 4 6 years of hands-on experience in ServiceNow, with a minimum of 2 years in HRSD. Strong understanding of HR processes and ServiceNow HRSD modules. Proficient in JavaScript, Glide APIs, and ServiceNow scripting. Experience with Service Portal, Flow Designer, and UI Policies/Actions. ServiceNow certifications such as: o HRSD Implementation Specialist Preferred Knowledge of data security, role-based access, and employee data privacy best practices. Required Knowledge, Skills, and Abilities 4 to 6 years https://www.collins.com Whom we are looking for p Job Summary: br We are seeking a skilled ServiceNow HRSD Developer with 4 6 years of experience to join our dynamic team. The ideal candidate will have deep expertise in ServiceNow s HR Service Delivery (HRSD) module, including Case Management, Employee Center, Lifecycle Events, and HR Integrations. This role involves designing, developing, and maintaining HRSD applications to streamline and enhance employee experiences. br /p p Key Responsibilities: br Design and develop HRSD solutions using ServiceNow best practices. br Implement and configure HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events. br Customize forms, workflows, and dashboards to meet HR business requirements. br Collaborate with HR stakeholders to gather requirements and translate them into scalable solutions. br Develop and maintain HRSD integrations with third-party platforms (e.g., Workday, SAP, SuccessFactors). br Troubleshoot and resolve issues related to HRSD modules and ensure platform performance. br Maintain data security and privacy standards in compliance with organizational and legal requirements. br Create and maintain technical documentation and user guides. br /p p Required Skills & Qualifications: br 4 6 years of hands-on experience in ServiceNow, with a minimum of 2 years in HRSD. br Strong understanding of HR processes and ServiceNow HRSD modules. br Proficient in JavaScript, Glide APIs, and ServiceNow scripting. br Experience with Service Portal, Flow Designer, and UI Policies/Actions. br ServiceNow certifications such as: br o HRSD Implementation Specialist Preferred br Knowledge of data security, role-based access, and employee data privacy best practices. br /p

Major Purpose Act as an ETL engineer on agile service delivery teams of 5-10 engineers. The main responsibilities include providing the overall development, testing and operational support and maintenance of ETL jobs and My SQL database in cloud platform. The ETL engineer will work closely with lead Architect and other stakeholders to ensure timely delivery of the features. Duties / Responsibilities: Responsible for development of Data Integration and Data migration. Develop and maintain ETL (Talend) jobs and proficient in DDL /DML (MYSQL database). Responsible for load testing, Performance tuning. Production support activities as needed. Collaborate with other team members, product owners, Service Delivery and QE Managers to provide optimal solutions, remove bottlenecks and implement agile best practices. Strong analytical skills to help development teams and infrastructure teams to determine the scaling limits and auto-scaling requirements for services, apps, and infrastructure scaling. Strong knowledge of determining the bottlenecks in different area levels like UI, backend, database, messaging services like solace, apigee, server side Ensure optimal process in the team s ability to prioritize demand, efficient assignment of work, and timeline commitments are met Champion the technical best practices Actively participate in the CI and CD process. Our job descriptions evolve with our business needs and priorities. Your role may have additional responsibilities to ensure we adapt to changing business demands Education/Certification Requirements: Bachelor of Science, Math, Engineering, Computer Science Background & Experience Required: 5+ years of strong ETL experience with minimum 3 years of Talend. Experience in SOAP/REST web service implementation in Talend. Good understanding of databases - ORACLE RDBMS or MySQL or SQL Server. Experience in developing transformations with file formats like JSON, XML, CSV and flat files. Understanding of Event Driven Micro services Architecture (MSA). Understanding of messaging platforms such as Solace, ActiveMQ etc. Good knowledge of deployment methodologies and best practices Experience in working with Agile development methodologies. Strong presentation and communication skills (written and verbal). Strong analytical, problem solving and critical thinking. Ability to work well in a fast-paced environment under deadlines in a changing environment. Ability to work as a team member, as well as independently Must be organized and detail oriented. Proficient in using Git, Jira, Confluence. Experience in interacting with business analysts, developers, and diverse set of teams

Scope: Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow Prioritize, track, and close tickets in a timely and accurate manner Ensures efficient HR service delivery and employee satisfaction What you will do: Manage and resolve HR service requests and transactions through ServiceNow ticketing system. Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance. Operate within a global HR shared services model, supporting HR operations across multiple countries. Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment. Participate in HR projects and provide operational and analytical support to ensure successful execution. Generate reports and analyse HR data to support decision-making and compliance. Identify opportunities for process optimization and contribute to continuous improvement initiatives. Ensure adherence to SLAs and quality standards in all HR service delivery activities. Maintain documentation and SOPs for HR processes and system workflows. Manage stakeholder relationships and ensure effective communication and collaboration. Track compliance with HR policies, procedures, and regulations. Maintain and update the HR knowledge base to ensure accurate and up-to-date information. Support onboarding and offboarding processes, ensuring a smooth transition for employees. What are we looking for: Bachelor s degree in human resources, Business Administration, or a related field. 3-5 years of experience in HR operations or shared services, preferably in a global environment. Proven experience working in an HR Shared Services model. Proficient in Workday HCM and ServiceNow HR Service Delivery modules. Experience supporting HR processes across multiple countries is highly preferred. Strong analytical skills with proficiency in Excel or other data analysis tools. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Knowledge of Multiple regions HR compliance and data privacy regulations. Experience with process mapping and improvement methodologies. Familiarity with reporting tools such as Power BI is a plus.

We are seeking a talented and passionate Sous Chef to join our culinary team in Pune, India. As the second-in-command in our kitchen, you will play a crucial role in creating exceptional dining experiences for our guests while supporting the Executive Chef in daily operations. Assist the Executive Chef in menu planning, recipe development, and kitchen management Lead and inspire the kitchen team, providing guidance, training, and mentorship Ensure high standards of food quality, presentation, and customer satisfaction Maintain compliance with food safety regulations and health standards Oversee inventory management, cost control, and budget adherence Collaborate with front-of-house staff to ensure seamless service delivery Participate in menu tastings and special events Step in for the Executive Chef when necessary Contribute innovative ideas to enhance our culinary offerings and kitchen efficiency Foster a positive and collaborative work environment Culinary degree or equivalent experience in a professional kitchen setting Proven experience as a Sous Chef or in a similar leadership role Strong knowledge of various cuisines, cooking techniques, and food trends Excellent leadership and team management skills Proficiency in menu planning, recipe development, and cost control In-depth understanding of food safety regulations and health standards Strong communication and interpersonal skills Ability to work effectively under pressure in a fast-paced environment Creative problem-solving skills and attention to detail Passion for culinary arts and commitment to delivering exceptional dining experiences Flexibility to work various shifts, including weekends and holidays

As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value. Specific Duties and Responsibilities: Champions the company s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels. Leads high-level executive discussions , providing insight and direction on financial performance, operational challenges and strategic opportunities. Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations. Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets. Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management , leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm. Oversees financial planning and analysis , collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports. Leads talent development and performance management , addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement. Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market. Implements proactive guest experience strategies , resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty. Maintains a strong, transparent relationship with Hotel Owners , ensuring alignment on goals and consistently delivering expectations.

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency. Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Deliver high-quality food and beverage service in line with established standards and procedures Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Bachelors degree in Hotel Management or related field Previous experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus