2749 Service Delivery Jobs - Page 31

About The Role Skill required: Omnichannel - Customer Service Technology Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Risk managementAbility to establish strong client relationshipProblem-solving skillsAdaptable and flexibleAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsEducated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Careers at IHCL At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

HRSD Developer Jobs | 4 to 6 years | Chennai, Tamil Nadu(Remote) Job Description Job Summary: We are seeking a skilled ServiceNow HRSD Developer with 4 6 years of experience to join our dynamic team. The ideal candidate will have deep expertise in ServiceNow s HR Service Delivery (HRSD) module, including Case Management, Employee Center, Lifecycle Events, and HR Integrations. This role involves designing, developing, and maintaining HRSD applications to streamline and enhance employee experiences. Key Responsibilities: Design and develop HRSD solutions using ServiceNow best practices. Implement and configure HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events. Customize forms, workflows, and dashboards to meet HR business requirements. Collaborate with HR stakeholders to gather requirements and translate them into scalable solutions. Develop and maintain HRSD integrations with third-party platforms (e.g., Workday, SAP, SuccessFactors). Troubleshoot and resolve issues related to HRSD modules and ensure platform performance. Maintain data security and privacy standards in compliance with organizational and legal requirements. Create and maintain technical documentation and user guides. Required Skills & Qualifications: 4 6 years of hands-on experience in ServiceNow, with a minimum of 2 years in HRSD. Strong understanding of HR processes and ServiceNow HRSD modules. Proficient in JavaScript, Glide APIs, and ServiceNow scripting. Experience with Service Portal, Flow Designer, and UI Policies/Actions. ServiceNow certifications such as: o HRSD Implementation Specialist Preferred Knowledge of data security, role-based access, and employee data privacy best practices. Required Knowledge, Skills, and Abilities 4 to 6 years https://www.collins.com Whom we are looking for p Job Summary: br We are seeking a skilled ServiceNow HRSD Developer with 4 6 years of experience to join our dynamic team. The ideal candidate will have deep expertise in ServiceNow s HR Service Delivery (HRSD) module, including Case Management, Employee Center, Lifecycle Events, and HR Integrations. This role involves designing, developing, and maintaining HRSD applications to streamline and enhance employee experiences. br /p p Key Responsibilities: br Design and develop HRSD solutions using ServiceNow best practices. br Implement and configure HR Case Management, Employee Center, Knowledge Management, and Lifecycle Events. br Customize forms, workflows, and dashboards to meet HR business requirements. br Collaborate with HR stakeholders to gather requirements and translate them into scalable solutions. br Develop and maintain HRSD integrations with third-party platforms (e.g., Workday, SAP, SuccessFactors). br Troubleshoot and resolve issues related to HRSD modules and ensure platform performance. br Maintain data security and privacy standards in compliance with organizational and legal requirements. br Create and maintain technical documentation and user guides. br /p p Required Skills & Qualifications: br 4 6 years of hands-on experience in ServiceNow, with a minimum of 2 years in HRSD. br Strong understanding of HR processes and ServiceNow HRSD modules. br Proficient in JavaScript, Glide APIs, and ServiceNow scripting. br Experience with Service Portal, Flow Designer, and UI Policies/Actions. br ServiceNow certifications such as: br o HRSD Implementation Specialist Preferred br Knowledge of data security, role-based access, and employee data privacy best practices. br /p

Major Purpose Act as an ETL engineer on agile service delivery teams of 5-10 engineers. The main responsibilities include providing the overall development, testing and operational support and maintenance of ETL jobs and My SQL database in cloud platform. The ETL engineer will work closely with lead Architect and other stakeholders to ensure timely delivery of the features. Duties / Responsibilities: Responsible for development of Data Integration and Data migration. Develop and maintain ETL (Talend) jobs and proficient in DDL /DML (MYSQL database). Responsible for load testing, Performance tuning. Production support activities as needed. Collaborate with other team members, product owners, Service Delivery and QE Managers to provide optimal solutions, remove bottlenecks and implement agile best practices. Strong analytical skills to help development teams and infrastructure teams to determine the scaling limits and auto-scaling requirements for services, apps, and infrastructure scaling. Strong knowledge of determining the bottlenecks in different area levels like UI, backend, database, messaging services like solace, apigee, server side Ensure optimal process in the team s ability to prioritize demand, efficient assignment of work, and timeline commitments are met Champion the technical best practices Actively participate in the CI and CD process. Our job descriptions evolve with our business needs and priorities. Your role may have additional responsibilities to ensure we adapt to changing business demands Education/Certification Requirements: Bachelor of Science, Math, Engineering, Computer Science Background & Experience Required: 5+ years of strong ETL experience with minimum 3 years of Talend. Experience in SOAP/REST web service implementation in Talend. Good understanding of databases - ORACLE RDBMS or MySQL or SQL Server. Experience in developing transformations with file formats like JSON, XML, CSV and flat files. Understanding of Event Driven Micro services Architecture (MSA). Understanding of messaging platforms such as Solace, ActiveMQ etc. Good knowledge of deployment methodologies and best practices Experience in working with Agile development methodologies. Strong presentation and communication skills (written and verbal). Strong analytical, problem solving and critical thinking. Ability to work well in a fast-paced environment under deadlines in a changing environment. Ability to work as a team member, as well as independently Must be organized and detail oriented. Proficient in using Git, Jira, Confluence. Experience in interacting with business analysts, developers, and diverse set of teams

Scope: Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow Prioritize, track, and close tickets in a timely and accurate manner Ensures efficient HR service delivery and employee satisfaction What you will do: Manage and resolve HR service requests and transactions through ServiceNow ticketing system. Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance. Operate within a global HR shared services model, supporting HR operations across multiple countries. Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment. Participate in HR projects and provide operational and analytical support to ensure successful execution. Generate reports and analyse HR data to support decision-making and compliance. Identify opportunities for process optimization and contribute to continuous improvement initiatives. Ensure adherence to SLAs and quality standards in all HR service delivery activities. Maintain documentation and SOPs for HR processes and system workflows. Manage stakeholder relationships and ensure effective communication and collaboration. Track compliance with HR policies, procedures, and regulations. Maintain and update the HR knowledge base to ensure accurate and up-to-date information. Support onboarding and offboarding processes, ensuring a smooth transition for employees. What are we looking for: Bachelor s degree in human resources, Business Administration, or a related field. 3-5 years of experience in HR operations or shared services, preferably in a global environment. Proven experience working in an HR Shared Services model. Proficient in Workday HCM and ServiceNow HR Service Delivery modules. Experience supporting HR processes across multiple countries is highly preferred. Strong analytical skills with proficiency in Excel or other data analysis tools. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Knowledge of Multiple regions HR compliance and data privacy regulations. Experience with process mapping and improvement methodologies. Familiarity with reporting tools such as Power BI is a plus.

We are seeking a talented and passionate Sous Chef to join our culinary team in Pune, India. As the second-in-command in our kitchen, you will play a crucial role in creating exceptional dining experiences for our guests while supporting the Executive Chef in daily operations. Assist the Executive Chef in menu planning, recipe development, and kitchen management Lead and inspire the kitchen team, providing guidance, training, and mentorship Ensure high standards of food quality, presentation, and customer satisfaction Maintain compliance with food safety regulations and health standards Oversee inventory management, cost control, and budget adherence Collaborate with front-of-house staff to ensure seamless service delivery Participate in menu tastings and special events Step in for the Executive Chef when necessary Contribute innovative ideas to enhance our culinary offerings and kitchen efficiency Foster a positive and collaborative work environment Culinary degree or equivalent experience in a professional kitchen setting Proven experience as a Sous Chef or in a similar leadership role Strong knowledge of various cuisines, cooking techniques, and food trends Excellent leadership and team management skills Proficiency in menu planning, recipe development, and cost control In-depth understanding of food safety regulations and health standards Strong communication and interpersonal skills Ability to work effectively under pressure in a fast-paced environment Creative problem-solving skills and attention to detail Passion for culinary arts and commitment to delivering exceptional dining experiences Flexibility to work various shifts, including weekends and holidays

As a Hotel Manager of Raffles Jaipur, you will lead the strategic direction and operational execution for the property, ensuring alignment with brand standards and the vision of the brands leadership. You will assist in driving the senior leadership collaboration, financial performance, service excellence while fostering a culture of accountability and innovation. With a strong focus on guest satisfaction and colleague engagement, you proactively implement initiatives that enhance the overall experience and maintain competitive positioning. Your entrepreneurial approach to Sales & Marketing, especially in digital channels, ensures measurable returns and brand visibility. You also maintain a trusted partnership with Hotel Owners, consistently delivering expectations and long-term value. Specific Duties and Responsibilities: Champions the company s strategic vision by steering key initiatives aligned with the mission, values and directives from the Cluster General Manager, ensuring seamless execution across all levels. Leads high-level executive discussions , providing insight and direction on financial performance, operational challenges and strategic opportunities. Drives excellence in service delivery in Rooms Division and Food and Beverage while continuously elevating standards to exceed stakeholder and guest expectations. Oversees building maintenance and infrastructure by ensuring its safe, efficient and compliant operation while leading security and fire life safety programs to protect people, property and assets. Applies an entrepreneurial mindset to Sales & Marketing and Revenue Management , leveraging ROI-driven strategies and maximizing the impact of digital channels with innovation and enthusiasm. Oversees financial planning and analysis , collaborating with the Director of Finance to deliver accurate monthly forecasts and performance reports. Leads talent development and performance management , addressing departmental challenges while fostering a culture of coaching, accountability and continuous improvement. Balances strategic decision-making with a focus on guest satisfaction, employee engagement and sustainable profitability, ensuring the company remains competitive in the market. Implements proactive guest experience strategies , resolving issues swiftly and introducing new processes to enhance satisfaction and loyalty. Maintains a strong, transparent relationship with Hotel Owners , ensuring alignment on goals and consistently delivering expectations.

We are seeking a dynamic and customer-focused Food & Beverage Executive to join our team in Gandhinagar, India. As a key member of our food and beverage department, you will be responsible for ensuring exceptional guest experiences while maintaining high standards of service and efficiency. Coordinate and oversee daily operations of assigned food and beverage outlets, ensuring smooth service and guest satisfaction Assist in supervising and mentoring junior team members, providing guidance and support to maintain service standards Manage reservations, including taking bookings, confirming reservations, and handling cancellations according to departmental procedures Take food and beverage orders, demonstrating in-depth knowledge of menu items and making recommendations based on guest preferences Deliver high-quality food and beverage service in line with established standards and procedures Implement and maintain food safety and hygiene standards (HACCP) throughout all service areas Actively upsell and promote food and beverage offerings to maximize revenue while ensuring guest satisfaction Handle guest complaints and feedback professionally, working to resolve issues promptly and efficiently Assist in inventory management, including stock requisitions and quality control of supplies Collaborate with kitchen staff and other departments to ensure seamless service delivery Support other food and beverage outlets during peak times or as required Participate in opening and closing duties, ensuring all areas are properly set up and maintained Bachelors degree in Hotel Management or related field Previous experience in food and beverage service, preferably in a supervisory role Excellent customer service skills with a focus on creating memorable guest experiences In-depth knowledge of food and beverage products, service techniques, and industry trends Proficiency in reservation management systems and point-of-sale (POS) software Strong understanding and application of food safety and hygiene standards (HACCP) Demonstrated ability to lead and motivate team members Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work various shifts, including evenings, weekends, and holidays Proficiency in English; knowledge of additional languages is a plus

We are seeking an exceptional Butler Manager to join our prestigious hotel in Udaipur, India. As the Butler Manager, you will lead a team of highly skilled butlers, ensuring the delivery of world-class service to our discerning guests. This role requires a consummate professional with a keen eye for detail and a passion for exceeding customer expectations. Oversee and manage the butler team, ensuring the highest standards of service are consistently met Develop and implement training programs to enhance the skills and knowledge of the butler staff Coordinate with other departments to ensure seamless guest experiences Personally attend to VIP guests and handle special requests Manage butler schedules and assignments to optimize service delivery Conduct regular performance evaluations and provide constructive feedback to team members Ensure compliance with all safety and emergency procedures Maintain accurate records of guest preferences and special requirements Implement innovative service initiatives to enhance guest satisfaction Monitor and manage inventory of butler supplies and equipment Act as a liaison between guests and other hotel departments to resolve any issues promptly Uphold the hotels standards of etiquette, grooming, and professional conduct Create "magic" moments for guests by anticipating their needs and delivering proactive, personalized service Bachelors degree in Hospitality Management or related field; degree from a School for Tourism & Hotel Management preferred Minimum of 5 years of experience in luxury hospitality, with at least 2 years in a managerial role Proven track record of managing and mentoring a team of butlers Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management Fluency in English; knowledge of additional languages is a significant asset Extensive knowledge of high-end hospitality etiquette and protocols Strong leadership skills with the ability to motivate and inspire team members Excellent problem-solving abilities and decision-making skills Proficiency in Microsoft Office suite and property management systems Ability to work efficiently in a fast-paced, dynamic environment Flexibility to work varied hours, including nights, weekends, and holidays Physical stamina to stand for extended periods and move around the property Impeccable grooming and professional presentation Familiarity with local culture and customs of Udaipur and surrounding regions Knowledge of first aid and emergency procedures Ability to maintain confidentiality and handle sensitive information with discretion

MakeMyTrip (India) Pvt Ltd is looking for Implementation Professional to join our dynamic team and embark on a rewarding career journey Project Planning:Collaborating with stakeholders to define project goals, scope, and deliverables Developing detailed project plans, including timelines, resource allocation, and milestones Team Management:Leading and coordinating a team involved in the implementation process Assigning tasks, setting priorities, and ensuring team members are aligned with project objectives Execution Oversight:Monitoring the progress of the implementation to ensure that it aligns with the project plan Addressing issues and obstacles that may arise during the implementation phase Stakeholder Communication:Communicating regularly with stakeholders, providing updates on progress, and addressing concerns Managing expectations and ensuring that stakeholders are informed about key milestones Quality Assurance:Implementing and overseeing quality assurance processes to ensure that the deliverables meet predefined standards Conducting reviews and audits as necessary Risk Management:Identifying potential risks to the successful implementation of the project and developing strategies to mitigate them Responding to unforeseen challenges in a proactive manner Training and Support:Coordinating training programs for end-users or relevant staff to ensure a smooth transition to the new system or process Providing ongoing support and troubleshooting during and after implementation

Job Title: Client Experience Individual Contributor Location: Mumbai & Chennai Experience Required: 4+ Years Industry: Broking / Wealth Management Role Overview: We are seeking a dynamic and detail-oriented professional for the role of Client Experience Individual Contributor , responsible for managing and enhancing client servicing for Ultra High Net Worth Individuals (UHNIs). This role is pivotal in maintaining strong client relationships, ensuring seamless service delivery, and supporting investment activities in coordination with internal teams. Key Responsibilities: 1. Client Relationship Management Serve as the primary point of contact for UHNI clients for all service-related matters. Build and nurture long-term client relationships with a focus on trust, responsiveness, and value. Ensure proactive engagement to maintain high levels of client satisfaction and loyalty. 2. Client Communication & Coordination Collaborate closely with Relationship Managers and the Dealing Team to support clients in managing their investment portfolios. Coordinate execution of trades, transactions, transfers, and other service requests in line with client instructions. Communicate effectively to explain processes, account features, and service timelines. 3. Issue Resolution & Service Delivery Identify, investigate, and resolve client issues, discrepancies, or complaints in a timely and efficient manner. Coordinate with internal departments (Operations, Risk, Tech, Compliance) to ensure quick resolution and quality service. Monitor service requests to ensure closure within defined TATs. 4. Client Onboarding & Documentation Support new client onboarding by collecting KYC documentation, verifying details, and facilitating account opening. Ensure all client data is maintained accurately and updated regularly as per compliance norms. Stay updated on regulatory requirements to ensure 100% adherence during client lifecycle events. Key Skills & Qualifications: Graduate/Postgraduate in Finance, Commerce, or related field. Minimum 4 years of relevant experience in client servicing, preferably in Wealth Management or Broking domain. Strong understanding of financial markets, equity products, broking operations , and regulatory landscape (SEBI, KYC, FATCA, etc.). Excellent interpersonal and communication skills with a client-centric approach. Detail-oriented with strong problem-solving and multitasking ability. Proficiency in MS Office, CRM tools, and trading platforms. Why Join Us? Opportunity to work closely with UHNI clients and senior stakeholders. Exposure to end-to-end client lifecycle management in a premium financial setup. Collaborative, fast-paced, and client-first work environment. Regards, Team HR

Job Summary The Delivery Manager (DM) is responsible for ensuring the successful delivery of services and solutions to strategic client accounts. Acting as the primary delivery liaison between the client and internal teams, the DM ensures alignment with contractual obligations, business objectives, and customer satisfaction. The role blends project oversight, client engagement, resource coordination, and delivery governance. Key Responsibilities Client Relationship Management Serve as the main delivery point of contact for assigned accounts. Build and maintain strong client relationships to ensure long-term satisfaction and account growth. Understand the client’s business, industry trends, and strategic objectives. Service Delivery Oversight Ensure high-quality, on-time delivery of contracted services and solutions. Coordinate with project managers, technical leads, and functional teams to meet delivery milestones. Monitor KPIs, SLAs, and operational metrics to ensure continuous improvement. Governance & Reporting Conduct regular account reviews and steering committee meetings. Provide performance updates, risk assessments, and strategic recommendations to both clients and internal stakeholders. Own issue resolution and escalation processes across delivery streams. Financial & Commercial Management Support renewals, change orders, and upsell opportunities through delivery insights. Collaborate with sales and pre-sales teams to shape future engagements. Team & Resource Coordination Align delivery resources to project scope and client expectations. Facilitate onboarding, knowledge transfer, and retention of team members on the account. Mentor delivery team members and promote a culture of accountability and service excellence. Qualifications Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred). 7+ years of experience in delivery management, account management, or program leadership roles. Proven success managing complex client engagements and multi-disciplinary teams. Strong understanding of project management methodologies (Agile, Waterfall, Hybrid). Excellent client-facing and interpersonal skills, with a focus on communication and conflict resolution. Experience with financial oversight and contract compliance in a professional services context. PMP, ITIL, or relevant certifications are a plus.

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,

Job Purpose To ensure timely completion of Payroll / Compensation processes for employees in India with accuracy To ensure timely completion of activities related to statutory compliances. Job Context & Major Challenges Job Context: In view of the recent changes in the BCOE structure and in-line with the One HR and One Birla Carbon HR agenda, a significant portion of efforts are being directed towards setting up of centers of expertise, a robust technology and centralization of certain key HR processes like payroll, employees benefits. The intention is to create a well aligned HR organization that can play the role of a business partner effectively, catering to the needs of the Business. At this juncture, it is imperative to ensure that the HR function is aligned and that the new role and structure is understood both in terms of integration and overall service delivery. Job Challenges: 1.Maintain accuracy of employees payroll related data of all three units, RO & HO. 2.Co-ordinate with all the external bodies for timely settlements such as PF, Pension and superannuation for better the employees experience. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Payroll Management Preparation of Pay Roll, Salary and other perks & benefit for employees in SA&ME region with accuracy. To facilitate the Worker's payroll process through Poornata. KRA2 ACR ACR Data Preparation and compilation for Staff cadre employees. Support to BCOE and RHR team during ACR process. KRA3 Statutory Compliance To complete end to end activities related to PF/ ESI for the region. Deduction and Remittance of statutory payments to the authorities before due date. KRA4 Superannuation/ NPS Ensure timely enrollment, deduction and remittance of superannuation contribution KRA5 HRERP Peoplesoft (Poornata) Ensure Compensation Data accuracy on Poornata module. Conduct time to time data audit and ensure corrective actions for identified deviations.

1) Job Purpose Lead engagement & qualification- Proactively reach out to all digital leads in a timely manner. Effectively engage with prospects to identify and qualify sales opportunities for the funnel. Partner conversion and co-ordination management- Share qualified opportunities with appropriate partners for follow-up. Regularly coordinate with partners to track lead progress and ensure timely conversions. Actively drive conversions through effective communication and monitoring. Chat inflow management- Manage incoming chat inquiries from potential customers, ensuring prompt and professional responses. Provide accurate and detailed product information to address customer needs. Maintain a high standard of customer satisfaction through excellent service. 2) Job Context & Major Challenges: Job Context: -Driving Business in assigned geography through appointed channel partner. Also focus on developing channels, providing training to channel s manpower to drive business. Engage influencer (Builder, Architect, Interior decorator) and maintain profitable relation with them. Ensuring adherence of quality parameter at partner s factory while manufacturing of product and service delivery to customer. 3) Key Result Areas/Accountabilities: Key Result Areas/Accountabilities Supporting Actions Sales consultation & support Video consultation Inbound and Outbound calls handling Communication of value proposition to drive conversion Identification of high potential lead and active follow-up with partners to drive conversion Complaints handling Resolve customer service problems from all sources. Adhering to the TaT set. Work closely with external and internal stakeholder and ensure all complaints are resolved withing TAT Monitor client complaints to identify patterns and institutionalize processes to lessen recurring issues Fabricator Management Maintaining a strong relationship with the fabricator community Monitoring SLA, Ensure all leads/complaints are follow-up timely by Fabricators and status is updated in Zoho Enable the Fabricator & the Sales team to generate Revenue and profitability to the most potential Warranty & AMC management Issuance of warranty and AMC Sale of AMC and other related products Address warranty claims Execution support for AMC, Warranty and other products Call Center Management Ensuring all SLAs are met and reporting is done Monitoring all the leads from the source point to the end conclusion and convert to Sales. Take care of all escalations and other relevant service issues of the customers . Creating a follow up and follow through culture with the customers with regular updates Ensuring seamless coordination between all external partners Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulation Continual enhancement, upgrade of the call center

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in vendor management, operations management, or supply chain management. Experience managing a portfolio or programs with impact to organization. Experience in people management and stakeholder management. Preferred qualifications: Ability to collaborate across multiple disciplines. Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership. Excellent problem-solving, negotiation and organizational skills. About the job Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities. Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs). Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance. Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations. Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on performance management, workplace queries, etc. Experience in managing multiple stakeholders. Preferred qualifications: Experience in HR, people programs, or people related roles. Experience with cross-functional collaboration. Experience with coaching and mentoring. Excellent investigative and problem solving skills, with the ability to organize and analyze data using Human Resource Information System (HRIS) for reporting. Excellent teamwork and organizational skills. About the job People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made. People Experience (PX) is the team at Google that delivers hire-to-retire experiences for employees. We deliver end-to-end global Human Resource (HR) processes that are personalized and delightful for candidates. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Employee and Market-level HR support. In this role, you will work with Google employees, People Partners and other People Operation (POps) teams to provide personalized guidance, support, and solutions on People Operations related activities requiring expertise and depth across multiple organizations and specialties. You will ensure that employees experience the best that HR has to offer. You will focus on employee experiences, provide responses, share knowledge and experiences with team members, and balance needs with philosophy, principles, and available resources. Responsibilities Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people's priorities and solutions in service of the business, product, or market. Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better employee experience. Act as a HR advisor, mentor, and partner to employees, managers, and leaders, and manage risk mitigation and de-escalating/resolving HR matters. Provide HR guidance, managing clients, business, and company needs against risks, to solve HR problems, build relationships, and increase manager, and leader capability.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Required Qualifications Education or equivalent work experience required. Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. Good written and verbal communication skills. Drivers license and driving record that satisfies DNs fleet requirements. Gains familiarity with Field Service Technician practices and procedures. With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. Performs hardware repairs on a component level. Cleans and adjusts mechanical components. Configures and installs applicable software. Preventive Maintenance: Performs routine checks according to documented procedures. Refills consumables as directed. IMAC/R: Installs, moves, adds, changes and removes hardware and software products. Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. Participates in regular hardware and software trainings (on the job, classroom and web based). Participates in the implementation of measures to achieve agreed KPIs. Assists with special projects as assigned.

Your skills Degree in finance/ accounting/ business administration or comparable educational background Strong analytical skills and hands-on attitude C1 English A structural and logical approach to solving problems independently Advanced proficiency with Microsoft Office Suite (Excel, Word, Outlook) MS Business Central/Dynamics, Power BI, Power Query in practice would be an asset Your tasks Observe and support financial analysis and reporting Preparation of reports and analysis for project owners and Top Management Validate the accuracy of the data on incoming invoices based on internal guidelines, contracts and other tools. Analyse Projects Performance and share improvement measures with Global Service Delivery Managers (GSDMs) Moderating calls with GSDM and discuss project financials Validate the accuracy of reported improvement figures/measures in Financial Improvement Tracker (FIT) and subsequently follow up on their implementation Cooperation with Finance department teams in regard to the closing of accounting cycles Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Internal career development program Onboarding program