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Delivery Manager

Delivery Manager

KPI Partners

8 - 12 years

14 - 19 Lacs

Hyderabad Pune Bengaluru

Posted:1 day ago| Platform:

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Skills Required

project management client engagement project management process account management conflict resolution pmp continuous improvement delivery management service delivery waterfall compliance risk agile metrics slas communication skills governance itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Delivery Manager (DM) is responsible for ensuring the successful delivery of services and solutions to strategic client accounts. Acting as the primary delivery liaison between the client and internal teams, the DM ensures alignment with contractual obligations, business objectives, and customer satisfaction. The role blends project oversight, client engagement, resource coordination, and delivery governance.

Key Responsibilities

Client Relationship Management
- Serve as the main delivery point of contact for assigned accounts.
- Build and maintain strong client relationships to ensure long-term satisfaction and account growth.
- Understand the client’s business, industry trends, and strategic objectives.
Service Delivery Oversight
- Ensure high-quality, on-time delivery of contracted services and solutions.
- Coordinate with project managers, technical leads, and functional teams to meet delivery milestones.
- Monitor KPIs, SLAs, and operational metrics to ensure continuous improvement.
Governance & Reporting
- Conduct regular account reviews and steering committee meetings.
- Provide performance updates, risk assessments, and strategic recommendations to both clients and internal stakeholders.
- Own issue resolution and escalation processes across delivery streams.
Financial & Commercial Management
- Support renewals, change orders, and upsell opportunities through delivery insights.
- Collaborate with sales and pre-sales teams to shape future engagements.
Team & Resource Coordination
- Align delivery resources to project scope and client expectations.
- Facilitate onboarding, knowledge transfer, and retention of team members on the account.
- Mentor delivery team members and promote a culture of accountability and service excellence.

Qualifications

Bachelor’s degree in Business, Information Technology, or related field (Master’s preferred).
7+ years of experience in delivery management, account management, or program leadership roles.
Proven success managing complex client engagements and multi-disciplinary teams.
Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
Excellent client-facing and interpersonal skills, with a focus on communication and conflict resolution.
Experience with financial oversight and contract compliance in a professional services context.
PMP, ITIL, or relevant certifications are a plus.

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Delivery Manager