Associate Success Generalist

Blue Yonder

3 - 5 years

5 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Service delivery Data analysis Ticketing Process optimization HR processes HR operations data privacy Continuous improvement Operations Reporting tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Scope:

Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow
Prioritize, track, and close tickets in a timely and accurate manner
Ensures efficient HR service delivery and employee satisfaction

What you will do:

Manage and resolve HR service requests and transactions through ServiceNow ticketing system.
Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance.
Operate within a global HR shared services model, supporting HR operations across multiple countries.
Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.
Participate in HR projects and provide operational and analytical support to ensure successful execution.
Generate reports and analyse HR data to support decision-making and compliance.
Identify opportunities for process optimization and contribute to continuous improvement initiatives.
Ensure adherence to SLAs and quality standards in all HR service delivery activities.
Maintain documentation and SOPs for HR processes and system workflows.
Manage stakeholder relationships and ensure effective communication and collaboration.
Track compliance with HR policies, procedures, and regulations.
Maintain and update the HR knowledge base to ensure accurate and up-to-date information.
Support onboarding and offboarding processes, ensuring a smooth transition for employees.

What are we looking for:

Bachelor s degree in human resources, Business Administration, or a related field.
3-5 years of experience in HR operations or shared services, preferably in a global environment.
Proven experience working in an HR Shared Services model.
Proficient in Workday HCM and ServiceNow HR Service Delivery modules.
Experience supporting HR processes across multiple countries is highly preferred.
Strong analytical skills with proficiency in Excel or other data analysis tools.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Knowledge of Multiple regions HR compliance and data privacy regulations.
Experience with process mapping and improvement methodologies.
Familiarity with reporting tools such as Power BI is a plus.

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