Service Delivery Ops Associate Manager

About The Role

Skill required: Digital Inside Sales - Inside Sales

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for This position will be responsible for analyzing, connecting and interpreting complex data sets to help drive customer success strategies. This role requires expertise in PowerBI and PowerPoint. Developing dashboards and presentations to tell a story through the data that is consumed by all levels of the organization and supports the decision-making processesCollect, connect, clean, and analyze data from multiple complex sources to produce meaning development of actionable insights.Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions using PowerBI.Create engaging PowerPoint presentations that are used in senior leadership meetings to tell the story of customer experience across all touchpoints within the organization. Develop perspective, via the data, and prioritize where improvement opportunities exist. Compile analysis to guide the organizations decisions around people, process and technology needs across the organization. Clearly and effectively, verbally communicate insights through the delivery of presentations with senior leadership.Develop analysis to develop a strategy around the retention and expansion of annual recurring revenue. Create and maintain firm-wide taxonomy to aide in the continual development and optimization of our AI engines. Leverage Salesforce data to track customer interactions and identify trends and opportunities for customer engagement.Work with customer success organization to refine health score model. Utilize Gainsight to monitor customer health scores, manage customer j
Roles and Responsibilities: Ability to thrive in a dynamically changing work environment.Ability to work effectively both independently and as part of a team.Intellectual curiosity and the desire to build new skillsets. A commitment to constant self-improvement and a willingness to be coached.Confident communication skills and inclination to build collaborative working relationships across the firm.Action orientation, willingness to take the initiative, and a desire to roll-up sleeves and dig into the depths of the business.Grace under pressure and a positive attitude.Contribute to a positive team culture that values high performance, transparency, and work-life integration. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets.Excellent communication skills, with the ability to convey data-driven insights to non-technical stakeholders.Attention to detail and a commitment to data accuracy and quality.
Qualification
Any Graduation