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The Hi Tech Robotic Systemz
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Customer Support Executive

Customer Support Executive

The Hi Tech Robotic Systemz

1 - 2 years

3 - 4 Lacs

Gurugram

Posted:4 hours ago| Platform:

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Skills Required

Procurement Service delivery Sales Billing Agile Manager Technology Customer Support Executive Operations SLAS Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

I.Hiring specifications

Job Purpose:

We are looking to hire a

Customer Support Executive

to support our growing smart mobility aftermarket international business. This role will ensure customer experience and operational efficiency.

Role Expectations:

Act as the single point of contact (POC) for all global accounts, handling customer queries, concerns, and complaints with prompt resolution.
Collaborate cross-functionally with teams including Finance, Procurement, Product, and Technology to resolve client issues within defined SLAs.
Track and maintain SLA records, working continuously to improve service delivery standards and response time.
Actively manage pilot deployments, coordinate updates with client SPOCs, and contribute to the success and conversion of POCs.
Work with Sales and Finance to reconcile monthly billing data accurately and in a timely manner.

Reporting structure:

Role will report into Business Operations Manager ADAS Aftermarket

Interactions:

Internal Stakeholders: Sales and Product development & Operations team
External Stakeholders: Customers/Clients

II.PEOPLE SPECIFICATIONS

Profile:

Graduate from a reputed institution.
1 2 years of professional experience, preferably in a customer-facing or support role.
Strong verbal and written communication skills.
Ability to manage multiple stakeholders across geographies.
A proactive attitude with attention to detail and a problem-solving mindset.
Experience working with cross-functional teams and managing SLAs is a plus.
Ability to travel frequently for client meetings and industry events.
Understanding of ADAS systems or similar products and aftermarket ecosystems.
Passion for innovation, advanced technology systems and entrepreneurship

Requisites:

Exposure to international market preferably APAC region, working with B2B enterprise level customers in SAAS based or ADAS industry is an advantage.

Competencies:

Behavioural:

Hi Tech way of working:

We value behaviour aligned with CCODERS

Customer First: Operate with customer success mind set and align all our actions accordingly.
Collaborative problem solving: Organisation interest supersedes individual interests; working together to solve problems effectively.
Ownership & Commitment: Going above & beyond the call of duty while also keeping up with the promises & targets under any circumstances.
Data Driven, First Principle : Objective Decision making based on data (Not on Hunches)
Expanding-Growth Mind set: Be open to new challenges whilst willing to step out of comfort zone in order to learn and grow.
Result & commercial orientation: Manage cost and resources to achieve business outcomes & commercial success.
Speed and Scalable Process Approach: Deploy processes that are flexible, agile and unlocks business value with speed.

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