We are hiring for Executive - Customer Service!!! Criteria: Undergraduate/Graduate with minimum 1 year of international voice experience. Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Roles and Responsibilities Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: Vikhroli, Mumbai Mode: Work from Office Contact person - HR Veronica - (Veronica.Monteiro@capita.com - 9036820938)

Greeting from Capita!!! We are hiring for the Executive Customer Service Shifts: UK rotational with 2 rotational Offs Roles and Responsibilities Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: B-1. SEZ building, Material Gate, Behind Tower no. 8, Magarpatta, Pune Mode: Work from Office Contact person: Veronica.monteiro@capita.com/ anisha.shah@capita.com Show more Show less

Greeting from Capita!!! We are hiring for the Executive Customer Service (Contract role) Shifts: UK rotational with 2 rotational Offs Roles and Responsibilities Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Location: Mumbai Contact: Veronica.monteiro@capita.com

Hiring for Back Office Process Looking for Immediate joiners Location - Vikhroli Qualification - Graduate - (BE/BTech/MTech/MCA Not eligible) Salary - 16k - 18k in hand Salary Criteria - Graduate freshers, Experience not required 5 days Working Saturday & Sunday Fixed Week Off Shit Timing - UK Shift Any 9 hrs. Working between 11am-4am Ability to work effectively in a team environment. Pleasant, professional, and courteous personality. Understand the issue, provide clarification to the customers. Strong multi-tasking skills Person of Contact - Vaishnavi - 7304687873 - Vaishnavi.gangurde@capita.com

Capita is Hiring for International Voice Process: Pune Magarpatta SEZ Criteria: Undergraduate/Graduate Freshers can Apply - Contractual Role Shifts: UK rotational with 2 rotational offs (comfortable with night shifts) Interested applicants please connect with HR Anisha Shah - Anisha.shah@capita.com Roles and Responsibilities Handle customer inquiries via phone calls to resolve their concerns and provide excellent customer service. Provide accurate information on products/services offered by the company to meet customers' needs. Maintain a high level of professionalism while handling difficult situations with empathy and patience. Job Location: Pune Magarpatta SEZ Mode: Work from Office Venue: B-1. SEZ bldg., Behind Tower no. 8, Magarpatta, Pune, India

Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job Title Executive - Customer Management Job Description Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems Location: Pune , India Time Type Full time Contract Type Fixed Term (Fixed Term)

The Programme Director is responsible for leading and managing the setting-up a programme through to delivery of the new capabilities, realisation of benefits and programme closure. Provide leadership to the programme to ensure successful delivery of the new capabilities to be implemented, controlled via governance with full delegated authority from the senior leadership teams. Job Title Programme Director Job Description Project / Programme Management - Develop & manage the overall programme plan - agreed with all stakeholders. Manage all changes to the scope / plan throughout the programme Lifecyle. Set appropriate implementation methodologies with effective transition between Gates. Governance - Actively promote the application of robust change management techniques across the business. Adhere to quality management systems and comply with regulations and policies from Capita and relevant regulatory bodies. Establish and manage appropriate governance model for your programme ensuring compliances to Capita ways of working. Ensure key success criteria / measurements for the projects are defined and tracked. Identify and manage the risks / issues with relevant mitigation action plans in place - manage the overall risk of the high-profile programme. Financial Management - Accountable for ensuring commercial decisions are agreed for the Business Sector projects / programmes with financial tracking in place managing the overall strategic business / client budgets and achieving benefits aligned back to contractual commitments Decision Making - Accountable for ensuring decisions are made via Governance with full impact to the Business Sector defined and agreed with relevant business stakeholder / MD. Managing the decisions across the complex / parallel programmes. Resource Management - Manage the resources assigned to achieve implementation success across Capita functions, ensuring the right calibre of staff are assigned to the project with the relevant skill set profile and ownership. Identify and liaise with all departments, 3rd parties to secure the relevant skilled resources for your project. Manage succession talent matrix for the people who you line manager, with regular assessment against the capability matrix. Leadership - Drive collaboration and motivation of all parties to work together as a team, ensuring the right culture and attitude is evidenced in how work is achieved. Time Management – Ensure the project delivers to the key milestones agreed. Stakeholder Management / Client Engagement - Build solid relationships across the business with key stakeholders. Location: Pune , India Time Type Full time Contract Type Permanent

Greetings from Capita!!! We are hire for Team Manager - Reprography (Graphics Designing) Education: Any Graduate Experience Required : Experience Required: 2 to 3 years of experience as team manager and working with Adobe Creative Suite Photoshop, Illustrator, InDesign Skillsets and Knowledge: Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Should have managed a team of Photoshop, Span of Control - 15 - 20 Have extensive experience in team related activities or similar work queues Kindly share CV on Chaitanya.deshmukh@capita.com or Walkin to Magarpatta office, Pune

Greetings from Capita!!! We are hire for Team Manager - Reprography (Graphics Designing) Education: Any Graduate Experience Required : Experience Required: 2 to 3 years of experience as team manager and working with Adobe Creative Suite Photoshop, Illustrator, InDesign Skillsets and Knowledge: Should have good Adobe Photoshop knowledge. Proficiency with computers specially MS excel and PowerPoint Strong communication skills Knowledge of online retail or working in an online retail environment (Preferred) Excellent data management and reporting skills Focus on self and team performance Client and customer focus Developing and leading others To participate and lead project calls with onshore/offshore stake holders. Strong analytical skills and data-driven thinking Manage multiple stakeholders simultaneously Incident Management Should have managed a team of Photoshop, Span of Control - 15 - 20 Have extensive experience in team related activities or similar work queues Kindly share CV on Chaitanya.deshmukh@capita.com or Walkin to Magarpatta office, Pune

Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner. Job title: Executive - Customer Services Job Description: Deliver timely and efficient support according to customer requirements and SLA Responsible for the care, accuracy, confidentiality, security and maintenance of information Adhere to all policies, processes and business rules Manage follow up enquires and administration Location: Mumbai , India Time Type: Full time Contract Type: Permanent

Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Executive - Customer Management Job Description: Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems

This apprenticeship will provide you with the opportunity to gain experience within our HR team. Youll be supporting end to end recruitment. Job title: Apprentice Job Description: Responsibilities: End-to-End Recruitment Management: Assist in the entire recruitment lifecycle, from identifying talent needs to onboarding. Candidate Sourcing: Utilize job boards (e.g., Naukri), social media, employee referrals, and innovative sourcing techniques to build and maintain a strong candidate pipeline. Screening & Interview Coordination: Evaluate candidate profiles based on job criteria, conduct initial screenings, and schedule interviews (both virtual and in-person) in house or on platforms like MS Teams. Compensation Discussions: Assist in aligning candidate salary expectations with company budget and coordinate offer discussions. Offer Letter Generation & Documentation: Prepare and send offer letters, ensuring the timely completion of all necessary documentation and compliance.

Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Executive - Customer Management Job Description: Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems

Capita is currently hiring for Fresher to join our Recruitment Team in Mumbai as an Apprentice Function: Human Resources Designation: Apprentice - Human Resources (Recruitment) Qualification Criteria: Graduation Duration: 1 Year Stiped: up to INR 14,000 Position Overview: As an HR Apprentice, you will gain hands-on experience across crucial HR functions—Recruitment. This apprenticeship is designed to help you develop a comprehensive understanding of the HR lifecycle while honing your skills in sourcing, evaluating, onboarding, and documentation management. You will work closely with HR teams to support recruitment efforts & ensure smooth documentation processes. Recruitment Responsibilities: End-to-End Recruitment Management: Assist in the entire recruitment lifecycle, from identifying talent needs to onboarding. Candidate Sourcing: Utilize job boards (e.g., Naukri), social media, employee referrals, and innovative sourcing techniques to build and maintain a strong candidate pipeline. Screening & Interview Coordination: Evaluate candidate profiles based on job criteria, conduct initial screenings, and schedule interviews (both virtual and in-person) in house or on platforms like MS Teams. Compensation Discussions: Assist in aligning candidate salary expectations with company budget and coordinate offer discussions. Offer Letter Generation & Documentation: Prepare and send offer letters, ensuring the timely completion of all necessary documentation and compliance. If interested, pls call on 7559435078 or share updated resume on aisha.khan2@capita.com or georgemerlic.pinto@capita.com Show more Show less

Role: Deputy Manager/ Manager Function: Group Management Reporting Experience: 5 to 8 years Location: Mumbai / Pune Shift time: 12 – 9 pm / 1- 10 PM IST Role Objective FP&A managers support the Head of Management reporting in tasks related to planning and reforecasting, re-financing and other corporate activities, Finance Landscapes and month end reporting. Assisting with managing projections, improving group reporting and assisting in ad hoc FP&A activities as the team needs. Professional Know-how Academic: B. Com Chartered Accountant Experience: At least 5-8 years’ experience post qualification experience as a controller / project accountant Knowledge of current regulations including IFRS, UK GAAP, and Companies Acts / Regulatory Licenses. Excellent knowledge of SAP & forecasting tools like BPC/ SAC/ Hyperion etc. Strong financial, analytical, communication and project management skills Working Relationships Internal: Group Finance Divisional Finance/ Business Team DFC/DFD External: Auditors External Authority Primary Responsibilities Responsible for collation / preparing the draft monthly flash, Executive committee and Board pack Ensuring the month-end reporting is effective to deliver quality reporting within deadlines Preparation and maintenance of the monthly reporting and forecasting timelines / communications Develop a collaborative relationship with Divisions / Business Units to understand their actual trading performance versus comparators (budget / prior year) and understand the drivers of their latest outturn reforecast Increase the understanding and use of functional reporting and direct / indirect analysis to improve the understanding of the Group’s cost base Be proactive in supporting the wider Management Reporting and Financial Planning & Analysis teams outside of peak month end reporting requirements Other ad hoc group management reporting duties Key Behaviors & Capabilities/Skillset required at this level may include: Qualified Accountant with relevant post qualification experience Audit or experience of operating financial controls Plc group experience Ability to work in a matrix organisation across multiple legal entities and business Experience of managing stakeholders across all levels of the organisation Demonstrably high level of written and verbal communication skills Innovative and creative thinker that provides solutions Show more Show less

About Us: Capita is a dynamic and innovative company dedicated to streamlining business processes and enhancing productivity through cutting-edge automation solutions. We are seeking a talented Automation Expert to join our team and drive efficiency across our operations. Job Title Data Automation Expert Job Description Develop, implement, and maintain VBA Excel macros to automate repetitive tasks and improve data processing efficiency. Utilize Power Automate to create workflows that integrate various applications and services, enhancing business processes. Design and develop custom applications using Power Apps to address specific business needs and improve user experience. Apply advanced MS Excel techniques to analyze data, create complex formulas, and generate insightful reports. Develop and maintain interactive dashboards and reports using Power BI to provide actionable insights to stakeholders. Collaborate with cross-functional teams to understand automation requirements and deliver tailored solutions. Troubleshoot and resolve issues related to automation tools and processes. Stay updated with the latest trends and advancements in automation technologies and tools. Location: Pune , India Time Type Full time Contract Type Permanent Show more Show less

About Us: Capita is a dynamic and innovative company dedicated to streamlining business processes and enhancing productivity through cutting-edge automation solutions. We are seeking a talented Automation Expert to join our team and drive efficiency across our operations. Job Title Data Automation Expert Job Description Develop, implement, and maintain VBA Excel macros to automate repetitive tasks and improve data processing efficiency. Utilize Power Automate to create workflows that integrate various applications and services, enhancing business processes. Design and develop custom applications using Power Apps to address specific business needs and improve user experience. Apply advanced MS Excel techniques to analyze data, create complex formulas, and generate insightful reports. Develop and maintain interactive dashboards and reports using Power BI to provide actionable insights to stakeholders. Collaborate with cross-functional teams to understand automation requirements and deliver tailored solutions. Troubleshoot and resolve issues related to automation tools and processes. Stay updated with the latest trends and advancements in automation technologies and tools. Location: Pune , India Time Type Full time Contract Type Permanent Show more Show less

Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner. Job title: Executive - Customer Services Job Description: Deliver timely and efficient support according to customer requirements and SLA Responsible for the care, accuracy, confidentiality, security and maintenance of information Adhere to all policies, processes and business rules Manage follow up enquires and administration Location: Bangalore , India Time Type: Full time Contract Type: Permanent

Assist and observe skilled workers to gain hands-on experience in the chosen field Attend theoretical classes and workshops related to the profession as part of the training Follow instructions and guidelines provided by supervisors or mentors Undertake tasks and assignments to practice the skills learned Use tools and equipment related to the trade, ensuring they are properly maintained and used safely Adhere to all safety rules and regulations in the workplace Complete all assignments and projects timely and efficiently Provide assistance in a professional manner, maintaining a respectful and positive attitude Participate in evaluations and assessments to measure progress and growth Adhering to attendance policy & break schedules within shift Ability to adapt to changes and constantly keeping oneself updated with process knowledge and changes in ways of working. Open to work for 5 days' rotational shifts. Job title: Apprentice Job Description: Assist and observe skilled workers to gain hands-on experience in the chosen field Attend theoretical classes and workshops related to the profession as part of the training Follow instructions and guidelines provided by supervisors or mentors Undertake tasks and assignments to practice the skills learned Use tools and equipment related to the trade, ensuring they are properly maintained and used safely Adhere to all safety rules and regulations in the workplace Complete all assignments and projects timely and efficiently Provide assistance in a professional manner, maintaining a respectful and positive attitude Participate in evaluations and assessments to measure progress and growth Adhering to attendance policy & break schedules within shift Ability to adapt to changes and constantly keeping oneself updated with process knowledge and changes in ways of working. Open to work for 5 days' rotational shifts. Location: Pune , India Time Type: Full time Contract Type: Third Party Vendor

About Us: Capita is a dynamic and innovative company dedicated to streamlining business processes and enhancing productivity through cutting-edge automation solutions. We are seeking a talented Automation Expert to join our team and drive efficiency across our operations. Job title: Data Automation Expert Job Description: Develop, implement, and maintain VBA Excel macros to automate repetitive tasks and improve data processing efficiency. Utilize Power Automate to create workflows that integrate various applications and services, enhancing business processes. Design and develop custom applications using Power Apps to address specific business needs and improve user experience. Apply advanced MS Excel techniques to analyze data, create complex formulas, and generate insightful reports. Develop and maintain interactive dashboards and reports using Power BI to provide actionable insights to stakeholders. Collaborate with cross-functional teams to understand automation requirements and deliver tailored solutions. Troubleshoot and resolve issues related to automation tools and processes. Stay updated with the latest trends and advancements in automation technologies and tools. Location: Pune , India Time Type: Full time Contract Type: Permanent