Executive - Customer Management

Job Description

Ensures that customer issues and concerns are answered efficiently and effectively on calls. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements. Job title: Executive - Customer Management Job Description: Inbound calls/outbound calls and deliver an excellent customer experience. To achieve customer and client KPI targets in relation to all contacts received via multiple channels, working within the requirements of data protection legislation To deliver an excellent customer experience by providing a customer-focused, right-first-time service, and managing any customer complaints to a satisfactory conclusion. To respond to all contacts from both internal & external customers made via all the available channels. To accurately capture data and enter it into the relevant systems