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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture

10 - 14 years

12 - 16 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

operations aml operations manager team management anti money laundering time management hr financial services root cause analysis r kyc service delivery compliance agile performance management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: KYC Corporate - Anti-Money Laundering (AML)
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do

The Service Delivery Operations Manager is responsible for leading & managing service delivery across the KYC team. Responsible for delivery of productivity & quality results, while ensuring cases do not age beyond contractual requirements. The Operations Manager should manage overtime, absenteeism, performance & overall time reporting to ensure costs & revenue (recognized in a variety of ways) are in line with forecast. Directly managing 6-8 team leaders. Looking for someone with KYC experience along with ECDD/OCDD knowledgeUnderstand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules.
What are we looking for

Minimum of 8 years team management experience, in a financial services environment. Experience in working / leading teams in compliance and Fin crime domain will be preferred.

Experience to include performance management, achievement of objectives and motivating/ developing individuals

Excellent communicator who can operate at all levels with proven ability to manage and influence key internal and external customer relationships at a senior level

Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and priorities

Ability to analyse and understand business issues, assess impact and provide multiple solutions

Thorough understanding of HR, Resourcing and Cost Management principles

Excellent interpersonal skills

Positive attitude with a proactive and resilient approach to problem solving

Flexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines
Roles and Responsibilities:

Manage a team of KYC Team Leaders focusing on quality, productivity, attendance & developmental actions for themselves & supporting this through their teams.

Oversee the work completed in your teams to ensure it is of the highest quality standards, perform root cause analysis where this is not the case & implement corrective actions

Ensure that the team operates efficiently, adheres to procedures & policies as set out by the client & Accenture, immediately addressing any situation where this is not the case

Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas, ensuring this is happening between teams & team leaders

Review the completeness of all reporting, e.g. quality, productivity, downtime & immediately address and anomalies

Support the KYC team leader to identify data and documentation gaps and coach them through resolving these with the relevant stakeholders

Establish and maintain excellent working relationships with stakeholders at all levels both internally & clients

Primary escalation points for clients, providing timely & professional responses

Drive and implement continuous improvement and optimization programs to decrease cost to serve through quality and/or productivity improvements
QualificationAny Graduation

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Delivery Operations Associate Manager