Delivery Operations Associate Manager

Skill required: Trade Processing- Asset Servicing - Trade Finance
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Applied Technology & Operations for Markets (ATOM) is a multi-client processing on-demand service platform. A trade processing service for the trading and treasury entities of our clients that they can plug onto in parts or entirely while focusing their efforts on what differentiates them on the market. ATOM BPaaS leverages cloud hosted architectures to deliver high quality run and change services. It integrates infrastructure and IT management services with business processes execution supported by an orchestrated layer of intelligent operations assets.Event Announcement & Market Monitoring Monitor market sources (custodians, exchanges, SWIFT messages) for upcoming voluntary corporate actions. Validate event details such as terms, deadlines, eligibility, and tax implications. Ensure accurate event setup in corporate actions systems. 2. Client Notification & Response Management Notify clients of voluntary corporate actions via official communication channels. Provide clients with event details, decision deadlines, and options (e.g., cash vs. stock election). Track client responses and ensure timely submission to custodians and agents. 3. Election Processing & Instructions Management Capture and validate client instructions for corporate actions. Ensure accurate processing of elections and submit them before market deadlines. Coordinate with custodians, depositaries, and counterparties for confirmation. 4. Entitlement Calculation & Allocation Calculate entitlements based on event terms and client positions. Reconcile entitlements against custodian records to ensure accuracy. Allocate proceeds (cash or securities) to client accounts post-event. 5. Risk & Exception Management Identify and escalate discrepancies in event terms or entitlements. Investigate and resolve breaks related to missing instructions, incorrect elections, or unprocessed entitlements. Work closely with risk and compliance teams to mitigate operational risks. 6. Regulatory Compliance & Tax Processing Ensure adherence to regulatory frameworks (SEC, FCA, MiFID II, CSDR). Apply correct tax treatment based on client eligibility and jurisdiction. Process withholding tax reclaims where applicable. 7. Reconciliation & Break Resolution Perform daily reconciliations of corporate action positions and entitlements. Investigate and resolve mismatches with custodians and internal books. Work with finance and settlement teams to ensure correct postings. Voluntary corporate actions(Rights issue
What are we looking for? •Problem-solving skills •Strong analytical skills •Commitment to quality •Written and verbal communication •Ability to manage multiple stakeholders
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts