Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in mumbai
>
Capgemini
>
SAP Service Delivery Manager

SAP Service Delivery Manager

Capgemini

8 - 11 years

10 - 15 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

service delivery it security project management sap sap modules system reliability sap support process optimization user experience root cause analysis automation stakeholder management compliance leadership skills sap systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

LocationBangalore / Mumbai / Pune
GradeE1/E2

About the job you are considering:
The SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services and solutions to ensure operational excellence, client satisfaction, and alignment with business objectives. This role acts as the primary liaison between IT, business stakeholders, and external vendors, ensuring that SAP systems and services are delivered efficiently, securely, and within agreed SLAs. Your Role:

Manage end-to-end delivery of SAP services across modules (S/4HANA, etc.).

Ensure adherence to SLAs, KPIs, and compliance standards.

Monitor system performance and proactively address issues.

Serve as the main point of contact for business units regarding SAP service delivery.

Conduct regular service review meetings and provide performance reports.

Coordinate with SAP support partners and third-party vendors.

Negotiate contracts and manage escalations to ensure timely resolution.

Oversee incident resolution and root cause analysis for recurring issues.

Implement preventive measures to minimize downtime.

Identify opportunities for process optimization and automation.

Drive initiatives to enhance user experience and system reliability.

Ensure compliance with IT security policies, and other regulatory requirements.

Maintain documentation for audits and risk assessments.

Your Skills and Experience:

8-10 Years Professional SAP experience

Proven experience in SAP service delivery or SAP project management.

Strong knowledge of SAP modules (ECC, S/4HANA) and integration points.

Excellent communication, stakeholder management, and leadership skills.

Ability to manage multiple priorities in a fast-paced environment.

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start IT Security Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Capgemini

IT Services and IT Consulting

Paris France

Login to

Please Verify Your Phone or Email

Confirm Action

SAP Service Delivery Manager