TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.
A Brief Overview
The Senior Workstation Engineer provides insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems. This individual serves as the technical lead which must have expert proficiency in associated workstation infrastructure and systems. This individual will diligently work with Colleague Solutions leadership to establish the technical direction for the development and modification of workstation infrastructure solutions within various computing environments supporting the mission of TriNet.
What You Will Do
- The Senior Workstation Engineer provides insight and recommendations to inform long-term IT infrastructure planning, engineering, and architecture across multiple systems by assessing the implications of IT strategies on infrastructure capabilities; partnering with IT business leaders, App Admin, and enterprise architects to review business drivers, and to define, understand, and communicate target strategies and roadmaps to IT leadership.
- Work closely with technical teams in the translation of business requirements and functional specifications into technical requirements that support integrated and sustainable designs for designated infrastructure systems by leveraging partnerships with IT business analysts to understand business needs and functional specifications.
- Build solutions that support the technical direction of infrastructure solutions within various computing environments by ensuring the delivery of technical solutions that meet business problems; guiding and driving physical architecture design for new initiatives; Perform the development and validation of system design prototypes.
- Perform systems integration testing (SIT), component integration testing (CIT), and user acceptance testing (UAT) for assigned systems by establishing test metrics; report testing issues to EUS leadership; provide post-testing results to EUS leadership for approval.
- Consult Colleague Solutions leadership providing input to capital and expense budgets for the development, enhancement, and/or maintenance of designated workstation technologies.
- Mentor junior team members providing technical and procedural guidance in performance of their duties; supporting team career development.
- Consult with the Tech Ops Center and other IT teams monitoring incident trends identifying any potential reoccurring issues needing escalation; serve as a technical support escalation point for Colleague Solutions; troubleshoot complex or high impact system issues determining root cause; recommending and prioritizing action plans to address infrastructure system performance issues in consideration of organizational impact.
- Performs other duties as assigned
- Complies with all policies and standards
- Analyze performance and reliability metrics.
- Work closely with Security, Network, and IT teams for endpoint strategy.
- Participate in audits and risk assessments.
- Maintain technical documentation and SOPs.
- Design and manage workstation infrastructure for enterprise environments.
- Implement and maintain endpoint security standards and compliance.
- Develop automation scripts for deployment, patching, and configuration.
- Evaluate and integrate new technologies to enhance workstation performance.
Education Qualifications
- Bachelor's Degree or equivalent experience preferred
Experience Qualifications
Skills And Abilities
- Excellent verbal, written communication, customer service and analytical skills
- Expert PC hardware troubleshooting skills
- Expert Apple Mac and Windows OS management
- Advanced Citrix administration and support skills
- Advanced Microsoft Office 365 and other standard software skills
- Expert Active Directory, Azure, InTune and JAMF device management skills
- Advanced Networking technologies skills understanding DHCP, DNS, TCP/IP protocols, and troubleshooting skills
- Expert programming or scripting skills
- Familiarity with endpoint security tools (EDR, antivirus, encryption).
Licenses and Certifications
- Apple Certified Mac Technician (ACMT) JAMF Pro expert certifications preferred
- MCSE - Microsoft Certified Systems Engineer Microsoft certifications preferred
- VMware Certified Professional Citrix certifications preferred
- ITIL Foundation
- Security+; or similar
Work Environment
- Work in clean, pleasant, and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.
