Senior Technical Business Analyst

Business Unit

Company Details

Job Details

Technical and Internal Responsibilities

• Contract Interpretation & Requirements Development Analyze service contracts, performance agreements, and technical appendices to define KPI and SLA obligations. Translate these into actionable business and data requirements.
• Technical Requirements Authoring Work closely with data engineers and architects to draft precise functional and non-functional requirements that align with backend data capabilities.
• Data Analysis & Validation Use SQL and other tools to analyze and validate data, assess data quality and availability, and support the development of performance and compliance reports.
• Backlog Management & User Story Creation Create and manage user stories, use cases, and acceptance criteria using JIRA, Azure DevOps, or similar tools in an Agile or hybrid delivery environment.
• Database & Reporting Support Utilize SQL/PL-SQL for data querying. Support analytics using BI tools like Power BI or Tableau to assist in translating raw data into meaningful insights.
• Solution Design Collaboration Participate in solution design reviews to ensure technical delivery aligns with business needs and contractual obligations.
• Testing & Quality Assurance Support Support user acceptance testing (UAT) and regression testing by validating that outputs align with defined requirements and KPI/SLA logic.
• Documentation & Knowledge Transfer Produce structured documentation such as business requirement documents (BRDs), data mappings, process flows, and user guides.
  

Client-Facing & Stakeholder Responsibilities

• Stakeholder Engagement & Communication Partner with internal stakeholders, delivery leads, and technical teams to gather requirements, resolve gaps, and align reporting needs with delivery capabilities.
• Workshops & Requirement Gathering Conduct and lead customer-facing workshops to elicit, clarify, and socialize reporting and data requirements.
• KPI/SLA Program Management Support the development and ongoing management of standardized KPI and SLA metrics, ensuring transparency and consistency across delivery teams.
• Reporting Specification Development Translate requirements into clear specifications for dashboard and report development, especially around contractual and operational metrics.
• Service Insights & Continuous Improvement Identify gaps or inefficiencies in service delivery through KPI analysis and provide actionable insights to relevant teams.
• Change Impact Management Assess the impact of operational, contractual, or regulatory changes on reporting requirements and coordinate corresponding updates.
  

Required Qualifications

• Education Bachelor’s degree in Information Systems, Engineering, Business Analysis, or a related field.
• Experience
• 6+ years in a data-centric business analyst or technical analyst role
• Hands-on experience working with KPIs/SLAs derived from service contracts
• Strong exposure to client-facing environments, workshops, and cross-functional collaboration
• Technical Skills
• Proficient in SQL and PL/SQL with the ability to write, interpret, and optimize queries
• Hands-on experience with backlog management tools (JIRA, Confluence, Azure DevOps)
• Familiarity with Power BI and/or Tableau
• Understanding of data pipelines and data modeling concepts is highly desirable
• Domain Knowledge
• Experience working with contractual KPIs and performance frameworks
• Ability to translate business requirements into executable technical specifications
  

Preferred Skills

• Working knowledge of Windows and SQL database environments
• Exposure to Agile delivery frameworks
• Understanding of end-to-end data integration and reporting workflows
  

Soft Skills

• Strong analytical and critical thinking capabilities
• Excellent communication and stakeholder management skills
• High attention to detail and ability to multitask in a fast-paced environment
  

Worker Type