Senior System Analyst

Job Summary

Senior System Analyst

Primary Roles & Responsibilities

User & Infrastructure Support

• Provide prompt support to users via ticketing systems, email, chat, and phone.
• Troubleshoot issues related to hardware, software, networks, VPN, and applications.
• Document all support activities accurately within the ticketing system.
• Assist users with workstation setup, peripheral configuration, and standard applications.
  

System Administration & Infra Management

• Install, configure, and maintain Windows OS, standard applications, and productivity tools.
• Administer Windows-based servers including performance monitoring, OS patching, services, and backup validation.
• Handle file server management including permissions, NTFS access rules, quota monitoring, and shared folder structuring.
• Manage endpoint administration tools (SCCM, client automation, ITSM tools) for deployments, patching, and compliance.
  

Active Directory & Identity Management

• Administer and maintain Active Directory including users, groups, OU structure, GPOs, and security configurations.
• Troubleshoot authentication issues, access problems, and domain-related errors.
• Implement AD security best practices and ensure adherence to compliance policies.
• Write/maintain PowerShell scripts to automate user provisioning, reporting, and routine administrative tasks.
  

Network & Connectivity

• Diagnose and resolve LAN/WAN, Wi-Fi, VPN, and general network connectivity issues.
• Coordinate with network teams for switch, firewall, ISP, or routing-related incidents.
• Ensure proper network documentation and basic monitoring where required.
  

Vulnerability Management & Security

• Use Qualys or similar vulnerability management platforms to scan, identify, and prioritize vulnerabilities across endpoints and servers.
• Work closely with IT security and infra teams to plan and execute vulnerability remediation, patch deployment, and configuration hardening.
• Monitor patch compliance for workstations and servers and ensure timely closure of critical vulnerabilities.
• Conduct regular security audits on AD, file shares, endpoints, and configurations to maintain security posture.
  

Audits, Compliance & Reporting

• Perform periodic file server permission audits, AD security audits, and endpoint compliance checks.
• Maintain documentation for system configurations, incidents, processes, and changes.
• Support IT audits by preparing logs, reports, and evidence of compliance.
  

Asset, Backup & DR Support

• Work with asset management tools (e.g., Lansweeper) to track hardware and software across locations.
• Support backup operations: monitoring, job verification, and restoration testing.
• Assist in disaster recovery exercises and business continuity planning.
  

Required Skills & Attributes

• 6–7 years of overall experience, with at least 5 years in direct infrastructure and end-user support.
• Strong technical knowledge of Windows OS, Windows Server, AD, Group Policies, DNS, DHCP.
• Good understanding of networking (LAN/WAN, switches, firewalls, VPN concepts).
• Experience with Qualys or other vulnerability scanning tools, including patch planning and remediation.
• Hands-on experience with SCCM/client automation tools for deployments and updates.
• Strong PowerShell scripting skills for automation and reporting.
• Experience with remote support tools like Bomgar or similar.
• Working knowledge of cloud technologies (Microsoft 365, Azure preferred).
• Understanding of backup solutions, DR processes, and general IT security controls.
• Excellent communication skills and ability to create technical documentation.
  

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Relevant certifications (Microsoft, Azure, security, or infra-related) are advantageous.