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Home
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Jobs in Gurugram
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Impronics Technologies
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Senior ServiceNow Developer

Senior ServiceNow Developer

Impronics Technologies

0 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform:

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Skills Required

servicenow developer management service design drive reliability configuration discovery sensors capture analysis troubleshooting data integration monitoring nagios solarwinds aws server support training governance itil network azure communication agile

Work Mode

On-site

Job Type

Contractual

Job Description

Job Summary:

ServiceNow IT Operations Management (ITOM) Developer

Key Responsibilities:

Develop & Maintain ITOM Solutions:
Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping.
Discovery Design:
Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data.
Service Mapping:
Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies.
CMDB Management:
Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy.
Integration Support:
Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM.
MID Server Administration:
Configure, deploy, and troubleshoot MID Server instances to support Discovery activities.
Technical Documentation:
Produce and maintain clear process flows, configuration guides, training materials, and runbooks.
Governance & Best Practices:
Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks.

Required Skills and Qualifications:

Minimum of 5
years of experience
working with
ServiceNow ITOM
, specifically
Discovery
and
Service Mapping
.
Strong understanding of
CMDB
,
CI relationships
, and
IT infrastructure
(servers, network devices, cloud services).
Hands-on experience in creating and customizing
patterns
,
probes
, and
sensors
.
Familiarity with
MID Server
configuration and troubleshooting.
Proficient in
JavaScript
and ServiceNow scripting.
Knowledge of
network protocols
,
operating systems
, and cloud platforms (e.g., AWS, Azure, GCP).
Strong analytical, troubleshooting, and communication skills.
ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory).

Preferred Qualifications:

Experience with
Event Management
,
Orchestration
, or
Cloud Management
within ServiceNow.
ITIL Foundation certification.
Familiarity with Agile methodologies

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