Home
Jobs

Customer Support Executive (Payments Domain)

0 - 2 years

4 - 8 Lacs

Posted:1 month ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

ql-editor "> Location: Gurgaon Job Type: Full-time Experience Required: 0-2 year Industry: Financial Services / Fintech / Payments Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies Escalate unresolved queries to the appropriate departments and ensure follow-through Maintain detailed records of customer interactions, issues, and resolutions using CRM tools Collaborate with the technical and operations teams to address recurring issues and improve customer experience Provide feedback to the product team based on customer pain points Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain Required Skills and Qualifications: Minimum 6 month of customer support experience in the payments or fintech industry Strong understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols Excellent verbal and written communication skills in English (regional language proficiency is a plus) Good problem-solving skills and attention to detail Ability to multitask and manage time effectively in a fast-paced environment Familiarity with customer support tools or similar CRMs Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage Preferred Qualifications: Bachelor s degree in Business Administration, Finance, Commerce, or a related field Experience in a startup or high-growth fintech environment is a plus

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Impronics Technologies
Impronics Technologies

IT Services and IT Consulting

Sunnyvale California

RecommendedJobs for You

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru