Customer Support Executive (Payments Domain)

The role based in Gurgaon is a full-time position suitable for candidates with 0-2 years of experience. As a part of the team, your primary responsibilities will include promptly responding to customer inquiries via phone, email, and chat with a high degree of professionalism. In cases where queries remain unresolved, you will be expected to escalate them to the relevant departments and ensure proper follow-up. Utilizing CRM tools, it will be essential to maintain comprehensive records of customer interactions, issues, and their respective resolutions. Collaboration with the technical and operations teams is crucial in addressing recurring issues and enhancing the overall customer experience. Furthermore, your role will involve providing valuable feedback to the product team based on identified customer pain points. The ideal candidate should possess excellent verbal and written communication skills in English, with proficiency in regional languages considered advantageous. Strong problem-solving skills, meticulous attention to detail, and the ability to multitask effectively in a fast-paced setting are key requirements for this role. Familiarity with customer support tools or similar CRM systems is preferred, while a basic understanding of fraud prevention, as well as knowledge of KYC/AML guidelines, would be beneficial. Preferred qualifications for this position include a Bachelor's degree in Business Administration, Finance, Commerce, or a related field. Experience in a startup or high-growth fintech environment would be an added advantage, highlighting the dynamic nature of the role and the potential for professional growth within the organization.,