Customer Support Executive (Payments Domain) IMPRONICS DIGITECH PRIVATE LIMITED

0.0 - 3.0 years

0 Lacs

haryana

On-site

As a Customer Support Associate at our company located in Gurgaon, your role involves responding to customer inquiries through phone, email, and chat promptly and professionally. You will be responsible for escalating unresolved queries to the relevant departments and ensuring appropriate follow-through. Additionally, you will maintain detailed records of customer interactions, issues, and resolutions using CRM tools. Collaborating with the technical and operations teams to address recurring issues and enhance the customer experience is also a key part of your responsibilities. Your feedback based on customer pain points will be crucial in guiding the product team. Key Responsibilities: - Re...

Posted 1 month ago

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Operations Backend Executive Banking Process DK FINCORP

0.0 - 4.0 years

0 Lacs

punjab

On-site

As an Operations Backend Executive at our company, you will play a crucial role in supporting core banking operations. Your primary responsibility will be to process banking transactions, manage records, and ensure accuracy and compliance in backend banking procedures. **Key Responsibilities:** - Process customer data, applications, and banking transactions in core systems - Handle backend activities such as account opening, KYC verification, fund transfers, and loan documentation - Coordinate with internal departments including Sales, Risk, Compliance, and Customer Service - Ensure accuracy and completeness of transaction entries and documentation - Follow up on discrepancies or missing inf...

Posted 1 month ago

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Customer Support Executive (Payments Domain) IMPRONICS DIGITECH PRIVATE LIMITED

0.0 - 3.0 years

0 Lacs

haryana

On-site

The role based in Gurgaon is a full-time position suitable for candidates with 0-2 years of experience. As a part of the team, your primary responsibilities will include promptly responding to customer inquiries via phone, email, and chat with a high degree of professionalism. In cases where queries remain unresolved, you will be expected to escalate them to the relevant departments and ensure proper follow-up. Utilizing CRM tools, it will be essential to maintain comprehensive records of customer interactions, issues, and their respective resolutions. Collaboration with the technical and operations teams is crucial in addressing recurring issues and enhancing the overall customer experience...

Posted 3 months ago

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