Senior Sales Coordinator

Key Responsibilities:

• Team Management & Coordination
• Supervise and guide the sales coordination team to ensure timely completion of tasks.
• Allocate responsibilities and monitor performance of sales coordinators and executives.
• Support team members in handling escalations and complex customer requirements.
• Customer Relationship Management
• Maintain strong communication with existing clients, ensuring timely responses to queries.
• Follow up with lost or inactive customers to rebuild relationships and generate business.
• Ensure high standards of customer service and satisfaction at all times.
• Sales Support & Execution
• Coordinate with production, logistics, and accounts teams for seamless order execution.
• Track quotations, orders, invoices, and payments using CRM and other sales tools.
• Maintain accurate sales data, customer records, and follow-up schedules in the CRM.
• Prepare MIS reports, sales performance trackers, and dashboards for management review.
• CRM & Data Management
• Ensure timely and accurate data entry in CRM systems.
• Track sales pipeline, customer interactions, and follow-ups through CRM.
• Analyze customer data to identify trends, lost opportunities, and areas for improvement.
• Business Growth Support
• Support sales team in generating leads, follow-ups, and closing opportunities.
• Work on reactivation of dormant accounts and win-back strategies for lost customers.
• Assist in preparing presentations, proposals, and client communications.

Skills & Competencies:

• Excellent communication skills (verbal & written) in English and Hindi.
• Strong team management and leadership abilities.
• Proficiency in CRM tools (Zoho, Salesforce, or similar) and MS Office (Excel, Word, PowerPoint).
• Strong follow-up, tracking, and coordination skills.
• Ability to multitask, prioritize, and work under deadlines.
• Good negotiation and customer handling skills.

Qualifications & Experience:

• Graduate / Postgraduate in Business Administration, Sales, or related field.
• Minimum 5–7 years of experience in sales coordination, preferably in chemical / manufacturing / B2B industry.
• Prior experience in handling a team will be preferred.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)

Work Location: In person