Handling inbound and outbound calls to customers. Providing information about products/services and answering customer queries. Generating leads and following up with potential clients. Collecting feedback from customers during calls. Back Office Duties: Data entry and updating information in databases and spreadsheets. Maintaining records and documents related to customer interactions and other office tasks. Preparing reports and presentations. Assisting with general office tasks such as filing, organizing, and managing supplies. Other Responsibilities: Interacting with clients and other departments to coordinate tasks and ensure smooth operations. Providing customer support and resolving issues. Maintaining a positive and professional attitude while interacting with customers. Following company procedures and policies. Required Skills: Excellent communication skills, both written and verbal. Strong customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to multitask and manage time effectively. Good organizational skills. Basic computer literacy. Ability to handle both inbound and outbound calls. Experience in tele calling or back office roles is a plus

Oversee all design projects, from conception to delivery Design original pieces, including illustrations and infographics Review junior designers’ work to ensure high quality Refine images, fonts and layouts using graphic design software Apply typography techniques Generate ideas to portray concepts and advertise products/services Increase user friendliness in digital products Maintain brand consistency throughout all our marketing projects Liaise with marketing and design teams to ensure deadlines are met Stay up-to-date with industry developments and tools

Answer phone calls and redirect them when necessary Manage the daily/weekly/monthly agenda and arrange new meetings and appointments Prepare and disseminate correspondence, memos and forms File and update contact information of employees, customers, suppliers and external partners Support and facilitate the completion of regular reports Develop and maintain a filing system Check frequently the levels of office supplies and place appropriate orders Make travel arrangements Document expenses and hand in reports Undertake occasional receptionist duties Requirements and skills Proven work experience as a Secretary or Administrative Assistant Familiarity with office organization and optimization techniques High degree of multi-tasking and time management capability Excellent written and verbal communication skillsIntegrity and professionalism