Senior Recruiter

Key Responsibilities:

• Manage full-cycle recruitment for non-tech/support functions such as HR, Finance, Marketing, Digital Transformation, and Delivery Excellence.
• Act as a trusted hiring partner to business leaders, understanding role requirements and delivering quality talent.
• Source candidates through multiple channels including job boards, social media, referrals, and internal databases.
• Engage and influence high-demand candidates, including those under contract, requiring strong negotiation and persuasion skills.
• Maintain a strong pipeline of qualified candidates through proactive talent mapping and market research.
• Track and analyze recruitment metrics (e.g., time-to-fill, quality of hire, retention) to drive continuous improvement.
• Ensure a seamless and professional candidate experience throughout the hiring process.
• Maintain confidentiality and compliance with internal policies and external regulations.

Profile & Experience:

• Bachelor’s degree with 6+ years of experience in recruitment, with a strong focus on non-IT/support hiring.
• Proven experience in hiring for Customer Services/BPO roles is a must.
• Strong sourcing skills across multiple platforms and channels.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
• Excellent communication skills—both written and verbal.
• Strong stakeholder management and ability to work independently.
• High attention to detail and ability to manage confidential information.
• Strong business acumen and understanding of organizational dynamics.

Desired Skills & Attributes:

• Proficient in using recruitment tools and ATS platforms.
• Excellent interpersonal, organizational, and time management skills.
• Strong problem-solving and critical thinking abilities.
• Customer-focused mindset with a high level of professionalism.
• Ability to thrive in a fast-paced, high-volume hiring environment.