Job
Description
About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Responsibilities: Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios. Create and setup test scenarios and test data as needed. Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results. Participate in tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process. Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to team. Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offer triaging and root cause analysis capabilities to the engineers. Provides cross-training and education to test personnel as required. Assists in the collection of test metrics, understands the trends, and suggest appropriate corrective actions. Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle. Follows standard development processes and procedures. Work with various team to promote QA processes, practices and standardization. Provides training, guidance, and feedback to testing team members. Qualification & Experience : 4- 7 Years of experience as QA Engineer working on Manual Testing and handling Customer tickets Must have Bachelor's Degree i.e BTech / BE /MS/MTech in CS/IT/ECE/EE/Data Science/AI/ML or any relevant field Having Good knowledge and experience in testing Microservices Experience in testing APIs, complex backend distributed/cloud enabled applications Working knowledge of Postman or similar REST API Experience testing with containers, cloud, virtualization, and configuration management. Understanding the Requirements and write the Test Plan documents and granular level Test cases (covering all types of testing +ve, -ve, corner case, Boundary analysis..etc) Understanding of the Customer Tickets and able to analyze and come up with the test cases and work with Developers/CSM/PM in order to prioritize the ticket Collaborate with stakeholders to map customer requirements with business objectives, ensuring alignment and clarity. Work closely with cross-functional teams including development, product management, and customer support to ensure a smooth testing process. Maintain detailed documentation of test results, defect reports, and customer tickets; generate quality metrics for management. Monitor and resolve customer-reported issues in a timely manner, providing feedback and ensuring customer satisfaction. Share patterns or recurring issues with product and engineering teams to inform product improvements or bug fixes. Experience with NoSQL DB, preferably MongoDB Knowledge of JIRA, Git,Confluence Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation. Understanding of Functional Test methods and different phases of testing: System Integration, System Testing & User Acceptance Testing Collaborate with other developers across multiple departments Actively participate in improving testing processes and methodologies to enhance efficiency and effectiveness. Working knowledge of Test Automation is an added advantage (any automation tool - Selenium, WebDriver-IO) When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.
