Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. At Reputation.com, we empower large, multi-location enterprise organizations to listen,respond, and act on their customers' voices through online presence management, social media management, and customer experience management services—all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we design intuitive, innovative, and beautiful products that people love. We’re looking for a talented and passionate UX Designer who thrives on tackling complex problems and crafting seamless, elegant user experiences. This role will focus on contributing to the design of our product platform, collaborating cross-functionally, and delivering impactful solutions. You will have the opportunity to work closely with customers, see your designs come to life, and make a meaningful impact. Responsibilities Collaborate early with cross-functional teams including product management, development, customer success, implementation and marketing to ensure UX design integration into the product lifecycle is technically feasible and meets design standards. Familiarity with WCAG 2.2 accessibility requirements for web and mobile. Conduct user research with internal teams and customers, analyze feedback, and translate insights into actionable design solutions. Create wireframes, prototypes, user flows, and high-fidelity designs for adaptive web and mobile platforms. Support the development and maintenance of the design system to ensure consistency across products. Advocate for user-centered design principles and contribute to usability testing and iteration cycles. Partner with product managers and developers to ensure accurate implementation of design specifications. Stay updated on industry trends, tools, and best practices to bring innovative ideas to the team. Qualifications Bachelor’s degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field or equivalent design experience.. 3+ years of experience in UX design for enterprise web and mobile applications. 3+ years designing for enterprise and SaaS applications. Strong interaction design skills and a solid understanding of user-centered design principles and patterns. Understanding of Design Thinking processes and their implementation into engineering and product priorities. Proficiency in design/prototyping tools like Figma, Sketch, or Adobe XD. Experience designing for responsive web applications and mobile/tablet platforms. Excellent analytical skills with experience in data visualization and user research methods. Ability to communicate design concepts effectively across different audiences. A collaborative spirit in working with product/engineering teams as well as other designers. Experience working within agile development teams. Self-motivated, detail-oriented, creative, and eager to collaborate in a team environment. When You Join Reputation, You Can Expect Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our Employees Say It Best According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our Employees Highlight Our Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment!” Diversity Programs & Initiatives Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, We Believe In Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. Show more Show less

Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. Job Summary: At Reputation.com we work to build and improve a platform that helps large multi-location enterprise organizations with their Online Reputation Management(ORM). We build tools that enable companies to listen to their customer’s voice via reviews, surveys, and social presence. Reputation.com is looking for a Senior Manager QA to join our Engineering team. You will be managing QA team and working with multiple engineering teams, Product Managers, and Support teams to test and release, high quality scalable platform used by Fortune 500 companies. You'll be responsible to plan and execute software releases with utmost quality. Roles and Responsibilities: 15+ years of Leadership Experience in Quality Assurance, with a strong focus on both Functional and Test Automation in both API and UI layers. Adept at driving Automation Strategy, Optimizing Quality Processes, and Leading High-Performing QA teams to deliver reliable, enterprise-grade solutions. Extensive experience in managing both functional and automation testing efforts to ensure end-to-end quality coverage across diverse platforms and applications. Champion of quality-driven practices, embedding test excellence and continuous improvement into every stage of the development lifecycle. Proficient with one or more of the following languages: Java, C# and Python Strong expertise in JavaScript with a minimum of 4+ years of relevant experience Experience with JavaScript, TypeScript, UI Automation, and WebDriverIO Strong experience working with testing frameworks and tools like WebDriverIO / PlayWright / Protractor / Selenium / UFT / JUnit / NUnit / Appium, etc.. Hands-on experience in Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is a plus Experience with Agile Methodologies including QA best practices across SDLC Proficient with DevOps technologies and concepts for example: CI/CD, Dockers, Kubernetes, Jenkins and Git Experience with one of the Cloud Platforms like GCP / AWS / Azure Experience using/understanding of Performance testing frameworks like JMeter DSL or K6 Good understanding of performance metrics such as - CPU utilization, Memory Management , Response time, Page Load time, Throughput, Latency Understanding of asynchronous architecture like Google pub-sub / RabbitMQ Hands-on exp with one of the Data Base: BigQuery / MongoDB / SQL Lead defect triage meetings and orient towards solution Ability to mobilize others in team and out for root cause analysis of issues and performance bottlenecks Ability to create Test Plan/Test Strategy, Review & Analyze Results Prior Performance Execution experience in performance/scale/stress/resiliency testing large scale enterprise solutions is a plus. Qualifications: MS in Computer Science or related field is preferred. Bachelors Technical Degree in any CS /AI/ML/IT or any related field is Mandatory Ability and experience in managing a team of Managers / QA / Automation / Performance Test Engineers Strong verbal and written communication skills with an ability to express complex technical concepts in business terms. Strong analytical, problem-solving, and conceptual skills. Contribute to and lead cross-team initiatives that are impacting many teams Strong leadership skills, with excellent communication skills, and ability to motivate teams. Proven experience in creating projects from scratch Strengthen team by hiring and retaining top talent. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment!” Diversity Programs & Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Summary: Reputation is seeking an experienced Full Stack Engineering Manager to lead development across our enterprise social media SaaS platform. This role combines deep technical expertise with leadership responsibilities—guiding engineers, shaping architecture decisions, and collaborating closely with cross-functional teams to deliver scalable, high-performing solutions. We are looking for a hands-on leader and thought leader who takes ownership of their work and can lead by example while fostering a high-performing engineering culture. The ideal candidate is a full stack engineer with a strong background in modern web technologies, solid engineering fundamentals, and a passion for clean, scalable code in a fast-paced CI/CD environment. Responsibilities: Lead a team of software engineers, providing mentorship, technical guidance, and performance feedback Architect and build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.) Collaborate with product managers and stakeholders to understand detailed requirements and translate them into scalable technical solutions Own your code and projects from design, implementation, test automation, and delivery of high-quality products to our users Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution Oversee development across multiple projects and ensure timely, high-quality delivery Promote a culture of engineering excellence, continuous improvement, and collaboration Assist in hiring, onboarding, and developing engineering talent Foster a culture of observability, performance monitoring, and system reliability Additional duties as assigned Qualifications: 7+ years of experience building scalable full stack web applications, with at least 2+ years in a technical leadership or management capacity Must be a graduate - B.Tech/BE/M.Tech/ME/ in CS/AI/ML or Any relevant field Solid programming skills in JavaScript, React.js / Node.js, Java, Spring boot. GoLang is a plus. Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Advanced experience working with both NoSQL and relational databases including development, troubleshooting, and performance optimization Experience working in a Cloud environment (AWS or GCP preferred)Observability experience or willingness to learn Experience with CI/CD pipelines, automated testing, and release processes User-centric mindset with a strong sense of empathy for the end user Comfortable working with data-intensive applications and distributed systems Strong interpersonal skills with a passion for mentoring engineers and fostering team growth Ability to collaborate effectively and manage multiple priorities in a fast-paced environment Nice to Have: GoLang WebSockets RabbitMQ Elasticsearch When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Responsibilities: Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios. Create and setup test scenarios and test data as needed. Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results. Participate in tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process. Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to team. Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offer triaging and root cause analysis capabilities to the engineers. Provides cross-training and education to test personnel as required. Assists in the collection of test metrics, understands the trends, and suggest appropriate corrective actions. Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle. Follows standard development processes and procedures. Work with various team to promote QA processes, practices and standardization. Provides training, guidance, and feedback to testing team members. Qualification & Experience : 4- 7 Years of experience as QA Engineer working on Manual Testing and handling Customer tickets Must have Bachelor's Degree i.e BTech / BE /MS/MTech in CS/IT/ECE/EE/Data Science/AI/ML or any relevant field Having Good knowledge and experience in testing Microservices Experience in testing APIs, complex backend distributed/cloud enabled applications Working knowledge of Postman or similar REST API Experience testing with containers, cloud, virtualization, and configuration management. Understanding the Requirements and write the Test Plan documents and granular level Test cases (covering all types of testing +ve, -ve, corner case, Boundary analysis..etc) Understanding of the Customer Tickets and able to analyze and come up with the test cases and work with Developers/CSM/PM in order to prioritize the ticket Collaborate with stakeholders to map customer requirements with business objectives, ensuring alignment and clarity. Work closely with cross-functional teams including development, product management, and customer support to ensure a smooth testing process. Maintain detailed documentation of test results, defect reports, and customer tickets; generate quality metrics for management. Monitor and resolve customer-reported issues in a timely manner, providing feedback and ensuring customer satisfaction. Share patterns or recurring issues with product and engineering teams to inform product improvements or bug fixes. Experience with NoSQL DB, preferably MongoDB Knowledge of JIRA, Git,Confluence Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation. Understanding of Functional Test methods and different phases of testing: System Integration, System Testing & User Acceptance Testing Collaborate with other developers across multiple departments Actively participate in improving testing processes and methodologies to enhance efficiency and effectiveness. Working knowledge of Test Automation is an added advantage (any automation tool - Selenium, WebDriver-IO) When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Reputation is seeking a Full Stack Software Engineer to help push our enterprise social media SaaS application forward. This position will work on a wide variety of projects relating to the social suite of products offered to our clients. We are looking for engineers who can build simple, fast, and elegant software. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment. Responsibilities: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our users. Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner. Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs. Be a mentor for colleagues and help promote knowledge-sharing Additional duties as assigned. Qualifications: 2-5 years of experience in designing & implementing highly interactive UI for high-volume, robust web applications. Must be a graduate in BTECH/BE/MS/MTECH - IT/CS/Machine Leaning/Data Science/Artificial Intelligence Solid programming skills in JavaScript and Java/J2EE, with experience building reusable components using JavaScript libraries such as React and Node.js. Experience with Spring Boot for building scalable and efficient backend services. Proven ability to design, develop, and maintain microservices-based applications. Experience using GoLang to build and optimize data pipelines. Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. Hands-on experience with NoSQL databases, such as MongoDB, Elasticsearch, and BigQuery, including development, troubleshooting, and performance optimization. Observability experience or willingness to learn. Experience working in a cloud environment and developing scalable, distributed systems. Strong sense of empathy for end-users, with a drive to enhance their experience. Comfortable working with data-intensive applications and performance-critical systems. We understand that not everyone will have experience with every technology, but familiarity with any of the following will help you stand out: GraphQL RabbitMQ Redis Elasticsearch Social Media APIs (Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok, etc) When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Reputation is seeking a Full Stack Software Engineer to help push our enterprise social media SaaS application forward. This position will work on a wide variety of projects relating to the social suite of products offered to our clients. We are looking for engineers who can build simple, fast, and elegant software. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment. Responsibilities Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our users. Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner. Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs. Be a mentor for colleagues and help promote knowledge-sharing Additional duties as assigned. Qualifications 2-5 years of experience in designing & implementing highly interactive UI for high-volume, robust web applications. Must be a graduate in BTECH/BE/MS/MTECH - IT/CS/Machine Leaning/Data Science/Artificial Intelligence Solid programming skills in JavaScript and Java/J2EE, with experience building reusable components using JavaScript libraries such as React and Node.js. Experience with Spring Boot for building scalable and efficient backend services. Proven ability to design, develop, and maintain microservices-based applications. Experience using GoLang to build and optimize data pipelines. Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations. Hands-on experience with NoSQL databases, such as MongoDB, Elasticsearch, and BigQuery, including development, troubleshooting, and performance optimization. Observability experience or willingness to learn. Experience working in a cloud environment and developing scalable, distributed systems. Strong sense of empathy for end-users, with a drive to enhance their experience. Comfortable working with data-intensive applications and performance-critical systems. We Understand That Not Everyone Will Have Experience With Every Technology, But Familiarity With Any Of The Following Will Help You Stand Out GraphQL RabbitMQ Redis Elasticsearch Social Media APIs (Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok, etc) When You Join Reputation, You Can Expect Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates. Show more Show less

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Reputation is seeking a Full Stack Software Engineer to help push our enterprise social media SaaS application forward. This position will work on a wide variety of projects relating to the social suite of products offered to our clients. We are looking for engineers who can build simple, fast, and elegant software. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment. Responsibilities: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our users Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner. Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs. Be a mentor for colleagues and help promote knowledge-sharing Additional duties as assigned Qualifications: 5-8 years of experience in designing & implementing highly interactive UI for high-volume robust web applications Must be a graduate in BTECH/BE/MS/MTECH - IT/CS/Machine Leaning/Data Science/Artificial Intelligence Solid programming skills in JavaScript and experience with JavaScript libraries such as React and Node.js. Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations Advanced knowledge experience working with relational databases, including development, troubleshooting, and performance optimization Observability experience or willingness to learn Experience working in a Cloud environment User-Centric: You have a strong sense of empathy for the end-user and are driven to improve their experience Technical Skills: Comfortable with data-intensive applications and distributed systems Nice to Have Golang RabbitMQ Redis Elasticsearch When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering. This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient, scalable systems. Responsibilities: Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response. Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.). Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues. Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking). Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes. Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog, Prometheus). Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic). Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security. Participate in a rotational on-call schedule and be willing to work in early or late shifts when required. Qualifications: Bachelor’s or Master’s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA. 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role. Experience with cloud platforms like Google Cloud Platform (GCP) or AWS. Strong scripting and automation skills – Python, Bash, or Shell. Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible. Experience with CI/CD tools – GitHub Actions, Jenkins, ArgoCD, etc. Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus. Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic. Preferred Skills: Experience in Kubernetes-based environments (GKE, EKS). Familiarity with service mesh technologies (Istio). Knowledge of security best practices in DevOps. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Role Summary: Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space. The Google Account Coordinator is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines. Responsibilities: Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy Interfacing with customers and advising on best strategies for a successful online reputation management program Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests Providing world-class customer service, through organization, urgency and strategy Collaborating effectively with sales, professional services, product and peers to maximize the customer experience Open to work 24/7 operations Qualifications: 2-3 years of customer service and/or account management experience, SaaS a plus Data entry, including working with large data sets, excel and ensuring they are in the correct format for import Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests Knowledge of social media platforms and review sites (preferred) Highly organized, self-driven and eager to provide a superior customer service experience Excellent written and verbal skills Ability to work well under pressure Ability to find creative solutions to challenging problems Desire to excel and grow within the organization Bachelor’s Degree preferred or equivalent experience When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Role Summary: Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space. The Google Account Coordinator is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines. Responsibilities: Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy Interfacing with customers and advising on best strategies for a successful online reputation management program Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests Providing world-class customer service, through organization, urgency and strategy Collaborating effectively with sales, professional services, product and peers to maximize the customer experience Open to work 24/7 operations Qualifications: 2-3 years of customer service and/or account management experience, SaaS a plus Data entry, including working with large data sets, excel and ensuring they are in the correct format for import Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests Knowledge of social media platforms and review sites (preferred) Highly organized, self-driven and eager to provide a superior customer service experience Excellent written and verbal skills Ability to work well under pressure Ability to find creative solutions to challenging problems Desire to excel and grow within the organization Bachelor’s Degree preferred or equivalent experience When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Role Summary Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high-quality professionals in the areas of operations, product, engineering, and marketing? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a Google Account Coordinator with these skills. Your responsibilities would be to manage a portfolio of clients and locations, specifically for Google My Business, from implementation and onboarding, through day-to-day maintenance, for the industry leader in the online reputation management space. The Google Account Coordinator is responsible for claiming, editing and maintaining Google My Business pages, ensuring the most accurate information is displayed. Must be familiar with online review sites and have the ability to manage projects under tight deadlines. Responsibilities Managing all aspects of client data as an individual contributor on Google My Business, from initial onboarding, data acquisition, data entry, and ongoing maintenance to ensure of accuracy Interfacing with customers and advising on best strategies for a successful online reputation management program Working closely with the manager/lead to engage with engineering and product on customer product implementation and feature requests Providing world-class customer service, through organization, urgency and strategy Collaborating effectively with sales, professional services, product and peers to maximize the customer experience Open to work 24/7 operations Qualifications 2-3 years of customer service and/or account management experience, SaaS a plus Data entry, including working with large data sets, excel and ensuring they are in the correct format for import Ability to hold others accountable and follow up consistently to ensure of end-to-end completion of client requests Knowledge of social media platforms and review sites (preferred) Highly organized, self-driven and eager to provide a superior customer service experience Excellent written and verbal skills Ability to work well under pressure Ability to find creative solutions to challenging problems Desire to excel and grow within the organization Bachelor’s Degree preferred or equivalent experience When You Join Reputation, You Can Expect Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice. Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. We’re hiring across experience levels and will tailor the role and compensation based on your skills and background. Whether you're early in your career or bring years of experience, we’d love to hear from you. We are looking for an Accountant with a strong customer service mindset to support cross-functional business partners while ensuring compliance with internal controls and efficient accounting processes. This role helps shape and implement policies and procedures based on best practices, with a focus on improving end-to-end operations. The ideal candidate is collaborative, detail-oriented, and eager to contribute to process improvements within a growing finance function. Key Responsibilities Support accounting and tax compliance efforts for the Indian entity and international subsidiaries Ensure accurate and timely bookkeeping and transaction processing on a monthly, quarterly, and annual basis Contribute to the preparation of financial statements, reports, and audits across entities Ensure financials comply with applicable Accounting Standards and regulatory requirements Participate in the completion of India statutory, internal, and tax audits Prepare and file TDS and GST returns, and manage related statutory payments Support global Record-to-Report processes through preparation of key transactions and reconciliations (e.g., cash, prepaids, credit cards, fixed assets, payroll, accrued liabilities) Recommend and implement process improvements and automation opportunities Support the design and execution of internal controls across multiple entities and locations Contribute to ad-hoc projects and strategic initiatives as needed Qualifications Master’s degree in Finance, Accounting, or a related field; Chartered Accountant (CPA preferred) 3–5 years of relevant experience in accounting, financial closing, audit, and tax functions Familiarity with Ind AS/IFRS and experience consolidating multinational subsidiaries (preferred) Experience at a Big 4 or top-tier advisory firm (preferred) Strong understanding of accounting principles and ability to support business operations at scale Advanced Excel skills; proficiency in developing PowerPoint presentations Strong verbal and written communication and interpersonal skills Analytical mindset with excellent problem-solving and troubleshooting abilities Ability to collaborate effectively with internal teams and external auditors Experience working in fast-paced environments Working knowledge of ERP and finance systems such as Workday, NetSuite, FloQast, and ZipHQ When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Do you have a passion for customer success and problem solving? Do you thrive in a high-volume work environment that showcases your attention to detail and troubleshooting skills? Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? Reputation.com is looking for a proven Technical Support Specialist with these skills. Responsibilities: Handling customer technical support cases through phone ,chat and portal submission Cross-departmental collaboration to provide resolution for client requests. Queue management with emphasis on efficiency, quality & quantity. Work in various department lanes becoming a subject matter expert in each. Demonstrate understanding of social media and effectively communicate knowledge with clients. Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure. Provide guidance on the capabilities of the Reputation.com platform. Share best practices and industry knowledge across verticals. Communicate product enhancement to clients. Additional duties as assigned. Qualifications: 0-2 years of work experience specific to customer success/technical support/account management - SaaS recommended. Knowledge of social media platforms and review sites. Excellent written and verbal skills. Positive attitude and “team-first” mentality . Advanced skillset with Excel a “MUST”. Able & comfortable changing direction at a moment’s notice. Knowledge of Salesforce CRM is preferred. Solid analytical, problem-solving, and organizational skills with a strong attention to detail. Bachelor’s Degree or equivalent experience Mandatory.. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. We are looking for a DevOps-focused Site Reliability Engineer (SRE) to join our team. This role goes beyond traditional SRE responsibilities and involves deep engagement in infrastructure automation, CI/CD pipelines, cloud operations, and proactive reliability engineering. This role requires a combination of strong DevOps skills with traditional SRE responsibilities, including incident management, monitoring, automation, and performance analysis. Ideal candidates will thrive in a dynamic environment and be passionate about building resilient, scalable systems. Responsibilities: Participate in the end-to-end ownership of production services: from architecture, deployment, and configuration to monitoring and incident response. Design, build, and maintain infrastructure automation (Terraform, Ansible, etc.) and CI/CD pipelines (GitHub Actions, Jenkins, etc.). Monitor the day-to-day health of applications, ensuring proactive detection and resolution of issues. Troubleshoot and resolve production issues across services and various levels of the stack (application, infrastructure, networking). Collaborate with Customer Support and Engineering to triage and resolve customer escalations, determine root cause, and implement fixes. Build and maintain monitoring dashboards and alerts (e.g., Grafana, Datadog, Prometheus). Maintain and manage log aggregation and analysis tools (e.g., ELK, Splunk, Sumo Logic). Support and enhance cloud-based infrastructure (GCP/AWS), ensuring scalability, availability, and security. Participate in a rotational on-call schedule and be willing to work in early or late shifts when required. Qualifications: Bachelor’s or Master’s degree in Engineering (BE/B.Tech, ME/M.Tech) or MCA. 3+ years of hands-on experience in Site Reliability Engineering, DevOps, or a similar role. Experience with cloud platforms like Google Cloud Platform (GCP) or AWS. Strong scripting and automation skills – Python, Bash, or Shell. Proficiency in infrastructure-as-code tools like Terraform, Helm, Ansible. Experience with CI/CD tools – GitHub Actions, Jenkins, ArgoCD, etc. Exposure to NoSQL databases such as MongoDB or Elasticsearch is a strong plus. Strong troubleshooting skills and experience with tools like Datadog, ELK, or Sumo Logic. Preferred Skills: Experience in Kubernetes-based environments (GKE, EKS). Familiarity with service mesh technologies (Istio). Knowledge of security best practices in DevOps. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Job Summary : A Software Development Engineer in Test position is a role model for excellence in quality assurance and quality control of software solutions. Is part of a self-organized agile team and interacts with team members on release deliverables. Is responsible for setting up Production & QA environments with minimal support. Is hands-on and capable of writing and maintaining the test automation scripts along with developing and maintaining the test automation frameworks. Participates in reviews of automated and manual tests and has the drive to enhance automation coverage thereby minimizing manual testing. Provides inputs in defect triage meetings and assists team members in troubleshooting the root cause of complex customer issues. Assists team members in supporting customer and implementation-related issues. Responsibilities: Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios. Create and setup test scenarios and test data as needed. Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results. Participate in tool analysis, create proof of concept models, and make recommendations to support the tools selection process. Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to the team. Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offering triaging and root cause analysis capabilities to the engineers. Provides cross-training and education to test personnel as required. Assists in the collection of test metrics, understands the trends, and suggests appropriate corrective actions. Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle. Follows standard development processes and procedures. Work with various teams to promote QA processes, practices and standardization. Provides training, guidance, and feedback to testing team members. Proactively notifies of impediments to commitments. Additional duties as assigned. Qualification & Experience: 5-10 Years of experience as Automation Engineer dealing with Automation Testing, Manual Testing and performance optimization of enterprise grade applications Must be a Technical Graduate or Postgraduate - BE/ BTech/ME /MTech - CS/IT/Data Science/Machine Learning/AI. Experience with JavaScript, TypeScript, UI Automation and API Automation is must Experience with BDD (Behavior Driven Development) Proficient with one or more of the following languages: Java or Python Strong experience working with testing frameworks and tools like WebDriverIO, Protractor, Playwright, Selenium, Appium, etc.. Hands-on experience in WebDriverIO, Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is preferred Hands-on working experience with Docker is a plus Working knowledge of Postman Hands-on experience with RestAsured or SuperTest Experience with Shell Scripting is preferred Experience in testing APIs, complex backend distributed/cloud enabled applications Experience with NoSQL DB, preferably MongoDB (or) SQL DB Hands-on experience in GCP/AWS/Azure technologies, preferably in GCP. Understanding on micro-services is preferred Integrate test automation with Continuous Integration and Deployment (CI/CD) pipelines in collaboration with DevOps Knowledge on Message Brokers, preferably RabbitMQ and Google Pub/Sub Understanding of Testing Techniques (e.g. Performance, Unit, Integration, etc..), their strengths and weakness, and ability to use them to best effect Should have good troubleshooting and root cause analysis for issues Understanding and ability to Develop tests, Run tests, Find defects, and Log defects effectively Experience testing with containers, cloud, virtualization, and configuration management. Collaborate with other developers across multiple departments Utilize repositories and tracking systems such as Git, Confluence, and JIRA for documentation, test scripts, test results, configuration, and supporting data Willingness to own a Project/Module and drive the QA Efforts for it Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation. Understanding of Functional Test methods/Test automation (SDET skills) and different phases of testing: System Integration, System Testing & User Acceptance Testing When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.

About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more. Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike. Why Work at Reputation? Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide. We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata. The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback. Job Summary : A Software Development Engineer in Test position is a role model for excellence in quality assurance and quality control of software solutions. Is part of a self-organized agile team and interacts with team members on release deliverables. Is responsible for setting up Production & QA environments with minimal support. Is hands-on and capable of writing and maintaining the test automation scripts along with developing and maintaining the test automation frameworks. Participates in reviews of automated and manual tests and has the drive to enhance automation coverage thereby minimizing manual testing. Provides inputs in defect triage meetings and assists team members in troubleshooting the root cause of complex customer issues. Assists team members in supporting customer and implementation-related issues. Responsibilities: Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios. Create and setup test scenarios and test data as needed. Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results. Participate in tool analysis, create proof of concept models, and make recommendations to support the tools selection process. Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to the team. Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offering triaging and root cause analysis capabilities to the engineers. Provides cross-training and education to test personnel as required. Assists in the collection of test metrics, understands the trends, and suggests appropriate corrective actions. Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle. Follows standard development processes and procedures. Work with various teams to promote QA processes, practices and standardization. Provides training, guidance, and feedback to testing team members. Proactively notifies of impediments to commitments. Additional duties as assigned. Qualification & Experience: 5-10 Years of experience as Automation Engineer dealing with Automation Testing, Manual Testing and performance optimization of enterprise grade applications Experience with JavaScript, TypeScript, UI Automation and API Automation is must Experience with BDD (Behavior Driven Development) Proficient with one or more of the following languages: Java or Python Strong experience working with testing frameworks and tools like WebDriverIO, Protractor, Playwright, Selenium, Appium, etc.. Hands-on experience in WebDriverIO, Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is preferred Hands-on working experience with Docker is a plus Working knowledge of Postman Hands-on experience with RestAsured or SuperTest Experience with Shell Scripting is preferred Experience in testing APIs, complex backend distributed/cloud enabled applications Experience with NoSQL DB, preferably MongoDB (or) SQL DB Hands-on experience in GCP/AWS/Azure technologies, preferably in GCP. Understanding on micro-services is preferred Integrate test automation with Continuous Integration and Deployment (CI/CD) pipelines in collaboration with DevOps Knowledge on Message Brokers, preferably RabbitMQ and Google Pub/Sub Understanding of Testing Techniques (e.g. Performance, Unit, Integration, etc..), their strengths and weakness, and ability to use them to best effect Should have good troubleshooting and root cause analysis for issues Understanding and ability to Develop tests, Run tests, Find defects, and Log defects effectively Experience testing with containers, cloud, virtualization, and configuration management. Collaborate with other developers across multiple departments Utilize repositories and tracking systems such as Git, Confluence, and JIRA for documentation, test scripts, test results, configuration, and supporting data Willingness to own a Project/Module and drive the QA Efforts for it Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation. Understanding of Functional Test methods/Test automation (SDET skills) and different phases of testing: System Integration, System Testing & User Acceptance Testing When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute. Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 2 Earned Leaves per Month (Pro-rata calculated) 4 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.