Senior Manager QA

Job Description

Why Work at Reputation? Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide. We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com. Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports. The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed. Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. Our Mission: We exist to forge relationships between companies and communities. Job Summary: At Reputation.com we work to build and improve a platform that helps large multi-location enterprise organizations with their Online Reputation Management(ORM). We build tools that enable companies to listen to their customer’s voice via reviews, surveys, and social presence. Reputation.com is looking for a Senior Manager QA to join our Engineering team. You will be managing QA team and working with multiple engineering teams, Product Managers, and Support teams to test and release, high quality scalable platform used by Fortune 500 companies. You'll be responsible to plan and execute software releases with utmost quality. Roles and Responsibilities: 15+ years of Leadership Experience in Quality Assurance, with a strong focus on both Functional and Test Automation in both API and UI layers. Adept at driving Automation Strategy, Optimizing Quality Processes, and Leading High-Performing QA teams to deliver reliable, enterprise-grade solutions. Extensive experience in managing both functional and automation testing efforts to ensure end-to-end quality coverage across diverse platforms and applications. Champion of quality-driven practices, embedding test excellence and continuous improvement into every stage of the development lifecycle. Proficient with one or more of the following languages: Java, C# and Python Strong expertise in JavaScript with a minimum of 4+ years of relevant experience Experience with JavaScript, TypeScript, UI Automation, and WebDriverIO Strong experience working with testing frameworks and tools like WebDriverIO / PlayWright / Protractor / Selenium / UFT / JUnit / NUnit / Appium, etc.. Hands-on experience in Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is a plus Experience with Agile Methodologies including QA best practices across SDLC Proficient with DevOps technologies and concepts for example: CI/CD, Dockers, Kubernetes, Jenkins and Git Experience with one of the Cloud Platforms like GCP / AWS / Azure Experience using/understanding of Performance testing frameworks like JMeter DSL or K6 Good understanding of performance metrics such as - CPU utilization, Memory Management , Response time, Page Load time, Throughput, Latency Understanding of asynchronous architecture like Google pub-sub / RabbitMQ Hands-on exp with one of the Data Base: BigQuery / MongoDB / SQL Lead defect triage meetings and orient towards solution Ability to mobilize others in team and out for root cause analysis of issues and performance bottlenecks Ability to create Test Plan/Test Strategy, Review & Analyze Results Prior Performance Execution experience in performance/scale/stress/resiliency testing large scale enterprise solutions is a plus. Qualifications: MS in Computer Science or related field is preferred. Bachelors Technical Degree in any CS /AI/ML/IT or any related field is Mandatory Ability and experience in managing a team of Managers / QA / Automation / Performance Test Engineers Strong verbal and written communication skills with an ability to express complex technical concepts in business terms. Strong analytical, problem-solving, and conceptual skills. Contribute to and lead cross-team initiatives that are impacting many teams Strong leadership skills, with excellent communication skills, and ability to motivate teams. Proven experience in creating projects from scratch Strengthen team by hiring and retaining top talent. When you join Reputation, you can expect: Flexible working arrangements. Career growth with paid training tuition opportunities. Active Employee Resource Groups (ERGs) to engage with. An equitable work environment. Our employees say it best: According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton . Our employees highlight our: Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.” Balance- “Great work life balance and awesome team environment!” Diversity Programs & Initiatives: Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. At Reputation, we believe in: Diversity: Embracing a culture that values uniqueness. Inclusion: Inviting diverse groups to take part in company life. Belonging: Helping each individual feel accepted for who they are. "At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation Additionally, we offer a variety of benefits and perks, such as: Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA) Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA) OPD: of 7500 per annum per employee Leaves 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year) 12 Casual/Sick leaves (Pro-rata calculated) 02 Earned Leaves per Month (Pro-rata calculated) 04 Employee Recharge days (aka company holiday/office closed) Maternity & Paternity (6 months) Bereavement Leave (10 Days) Car Lease: Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice . Applicants only - No 3rd party agency candidates.