Senior Manager QA

At Reputation.com we work to build and improve a platform that helps large multi-location enterprise organizations with their Online Reputation Management(ORM). We build tools that enable companies to listen to their customers voice via reviews, surveys, and social presence. Reputation.com is looking for a Senior Manager QA to join our Engineering team. You will be managing QA team and working with multiple engineering teams, Product Managers, and Support teams to test and release, high quality scalable platform used by Fortune 500 companies. You'll be responsible to plan and execute software releases with utmost quality. Roles and Responsibilities: 15+ years of Leadership Experience in Quality Assurance, with a strong focus on both Functional and Test Automation in both API and UI layers. Adept at driving Automation Strategy, Optimizing Quality Processes, and Leading High-Performing QA teams to deliver reliable, enterprise-grade solutions. Extensive experience in managing both functional and automation testing efforts to ensure end-to-end quality coverage across diverse platforms and applications. Champion of quality-driven practices, embedding test excellence and continuous improvement into every stage of the development lifecycle. Proficient with one or more of the following languages: Java, C# and Python Strong expertise in JavaScript with a minimum of 4+ years of relevant experience Experience with JavaScript, TypeScript, UI Automation, and WebDriverIO Strong experience working with testing frameworks and tools like WebDriverIO / PlayWright / Protractor / Selenium / UFT / JUnit / NUnit / Appium, etc.. Hands-on experience in Protractor, Mocha, Chai, Jest, Puppeteer, or Cypress is a plus Experience with Agile Methodologies including QA best practices across SDLC Proficient with DevOps technologies and concepts for example: CI/CD, Dockers, Kubernetes, Jenkins and Git Experience with one of the Cloud Platforms like GCP / AWS / Azure Experience using/understanding of Performance testing frameworks like JMeter DSL or K6 Good understanding of performance metrics such as - CPU utilization, Memory Management , Response time, Page Load time, Throughput, Latency Understanding of asynchronous architecture like Google pub-sub / RabbitMQ Hands-on exp with one of the Data Base: BigQuery / MongoDB / SQL Lead defect triage meetings and orient towards solution Ability to mobilize others in team and out for root cause analysis of issues and performance bottlenecks Ability to create Test Plan/Test Strategy, Review & Analyze Results Prior Performance Execution experience in performance/scale/stress/resiliency testing large scale enterprise solutions is a plus. Qualifications: MS in Computer Science or related field is preferred. Bachelors Technical Degree in any CS /AI/ML/IT or any related field is Mandatory Ability and experience in managing a team of Managers / QA / Automation / Performance Test Engineers Strong verbal and written communication skills with an ability to express complex technical concepts in business terms. Strong analytical, problem-solving, and conceptual skills. Contribute to and lead cross-team initiatives that are impacting many teams Strong leadership skills, with excellent communication skills, and ability to motivate teams. Proven experience in creating projects from scratch Strengthen team by hiring and retaining top talent.