Role Overview
This opening is for our client company located in Gurgaon.We’re looking for a
Senior Project Manager / Program Manager
to lead
multiple high-impact AI programs
for global aviation clients. This role blends
technical program leadership, strategic client engagement, and cross-functional team management
to deliver innovation at scale.If you thrive on driving AI projects from concept to delivery, managing complexity, and working with brilliant data scientists, engineers, and aviation experts, this is your runway.
Key Responsibilities
- Lead end-to-end planning, execution, and delivery of multiple AI/ML projects in the aviation domain.
- Define project scope, objectives, and success criteria in alignment with client requirements and Futops’ strategic goals.
- Manage multi-disciplinary teams (Data Scientists, AI/ML Engineers, Software Developers, QA, DevOps) to ensure on-time, high-quality delivery.
- Collaborate with aviation domain experts to ensure solutions meet industry safety, compliance, and operational standards.
- Oversee resource allocation, risk management, change control, and budget tracking for all projects in the program.
- Serve as the primary client contact, providing regular updates, resolving escalations, and ensuring high customer satisfaction.
- Drive agile project management practices, continuous improvement, and team motivation.
- Coordinate integration of AI solutions with client’s existing aviation systems and infrastructure.
- Track and report program-level KPIs to senior leadership and stakeholders.
Must-Have Skills
- 10+ years of project/program management experience, with at least 4 years managing AI/ML or data-driven software projects.
- Proven track record of delivering complex, multi-stakeholder technology programs.
- Strong understanding of AI/ML development lifecycle, data pipelines, and model deployment.
- Excellent stakeholder management, communication, and negotiation skills.
- Experience in budgeting, forecasting, and resource planning for large-scale projects.
- Familiarity with aviation industry processes, safety standards, and regulations.
Nice-to-Have Skills
- Exposure to aviation-specific AI applications such as predictive maintenance, route optimization, passenger analytics, or airport operations.
- Knowledge of computer vision, NLP, and edge AI deployments.
- PMP / PRINCE2 / Agile certifications.
- Experience working with international aviation clients and multi-time-zone teams.
- Familiarity with regulatory compliance frameworks in aviation (e.g., FAA, EASA).
Tools & Technologies
- Project Management: Jira, Confluence, MS Project, Trello
- AI/ML Collaboration: MLflow, Weights & Biases, DataRobot, Jupyter
- Communication: Slack, MS Teams, Zoom
- Cloud Platforms: AWS, Azure, GCP (AI/ML services)
- Version Control & CI/CD: Git, GitHub, GitLab, Jenkins
KPIs & Expected Outcomes
- On-Time Delivery: ≥ 95% of milestones met within agreed timelines.
- Quality Metrics: Less than 3% post-deployment defects in AI deliverables.
- Client Satisfaction: Maintain a CSAT score ≥ 4.5/5 across projects.
- Budget Adherence: ±5% variance from approved budgets.
- Team Productivity: Achieve ≥ 90% planned sprint completion rate.
- Innovation Contribution: Drive at least 2 process improvements or solution innovations per quarter.