Job
Description
Job Description Lead offshore operations with a team of approximately 200+ FTEs handling premium processing, business entity checks, insurance broker accounts, and claims for London Specialty general insurance broking business. ‎  Successfully established a new offshore delivery center for UK-based clients, acting as Delivery Manager.  Maintain strong client relationships through continuous communication and operational performance reporting.  Accountable for quality assurance and adherence to Service Level Agreements (SLAs) across service delivery accounts.  Drive process improvements to enhance productivity, utilization, and operational efficiency.  Develop and monitor KPIs to support continuous process growth.  Conduct regular performance reviews, appraisals, and implement rewards and recognition programs.  Manage attrition, leave, compliance, and organizational policy adherence.  Support domain training, risk assessments (DPMs, FMEAs), and audit preparations (BCP, ISMS, QMS).  Align team strategies with organizational mission, vision, and values.  Oversee P&L management, ensuring positive margins, accurate revenue forecasting, and client invoicing Job Title: Senior Operations Manager - Specialty Insurance Job Overview We are seeking an experienced Senior Operations Manager to oversee and manage the back-office functions within our specialty insurance division. This role is critical in ensuring efficient operations, regulatory compliance, and exceptional customer service. Key Responsibilities  Manage Daily Operations: Oversee policy administration, claims processing, and customer service functions to ensure smooth and efficient operations.  Develop Policies and Procedures: Create and implement operational policies and procedures to enhance efficiency and effectiveness.  Monitor Performance Metrics: Track key performance indicators (KPIs) and prepare reports for senior management to assess operational effectiveness.  Team Leadership: Lead, motivate, and develop teams across various departments to achieve departmental goals.  Regulatory Compliance: Ensure all operations comply with industry regulations and company standards.  Process Improvement: Identify areas for improvement and implement strategies to optimize workflows and enhance productivity.  Collaboration: Work closely with underwriting, claims, and customer service teams to ensure seamless coordination and delivery of services.  Issue Resolution: Handle escalated issues and resolve them in a timely manner. Requirements  Education: Bachelor's degree in Business Administration, Insurance, or a related field.  Experience: Minimum of 5 years of experience in insurance operations or a similar role.  Skills: Strong understanding of insurance industry regulations and best practices, excellent leadership and team management skills, and the ability to analyze data and make informed decisions.  Communication: Exceptional communication and interpersonal skills to interact effectively with clients, team members, and senior management. Preferred Qualifications  Advanced Degree: Master's degree in Business Administration or a related field.  Certifications: Professional certifications such as CPCU (Chartered Property Casualty Underwriter) or ARM (Associate in Risk Management).  Technical Skills: Proficiency in insurance software and tools. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Show more Show less
