Senior Manager/Director – Regional HR

Job Title: Senior Manager/Director – Regional HR

Location: Gurgaon (Corporate Office)

About Prozo:

Prozo is an integrated supply chain company revolutionizing fulfillment across India. With our pan-India warehousing and freight network, we provide fast, efficient, and cost-effective fulfillment solutions. Powered by an end-to-end supply chain tech stack and control tower, Prozo is akin to the 'AWS of supply chain,' offering enterprise-grade supply chain capabilities on a pay-per-use basis.

Prozo Fulfillment Network (PFN)

Our unique multi-channel fulfillment on a pay-per-use basis, combined with a highly SLA-compliant environment, distinguishes us in the market. Renowned brands such as Bata, Relaxo, Neemans, Comet, Solethreads, Thomas Scott, Monte Carlo, Oziva, Bewakoof, Urbano, Pepe, Vierdo, NautiNati, SG, Powerlook, Beardo, Just Herbs, Marico, Blue Tokai, V-Guard, PhonePe, Adda247, Leap, McGraw Hill, Tata Consumer Brands, Reliance, Crompton Greaves, and Phillips etc have chosen Prozo as their preferred supply chain partner.

Role Overview:

As the Senior Manager / Director – Regional HR & Operations Enablement, you will be responsible for leading and managing the entire HR charter for Prozo’s warehousing operations across India. This includes overseeing on-roll and off-roll talent acquisition, vendor and payroll management, compliance, employee engagement, and regional L&D initiatives. You will own the regional HR org structure and lead a distributed team of regional HRBPs.

This is a field-focused leadership role requiring regular travel to Prozo Fulfillment Centers (FCs), close collaboration with the Operations leadership (VP Ops, COO), and strong governance over manpower partners. This role acts as the deputy to the Head of HR and will play a key part in scaling Prozo’s warehousing footprint through robust people practices.

Responsibilities:

• Talent Acquisition & Workforce Planning:

  Lead hiring across warehousing functions (on-roll and off-roll), align manpower planning with operational scale-up, and support solution design and sales teams with accurate, location-specific wage benchmarking and manpower costing for RFQs and new client proposals.

• Payroll, Vendor & Compliance Oversight:

  Oversee vendor-managed off-roll workforce, payroll processing, and ensure compliance with statutory requirements. Monitor minimum wage notifications across geographies and revise wage structures accordingly to maintain labor law compliance.

• Solution Design Support & Cost Governance:

  Act as the HR SPOC for manpower cost inputs during solution design and RFP responses. Partner with sales and finance teams to ensure HR rates are consistent with location-wise benchmarks, and support reconciliation where actual wages deviate from initially proposed costs.

• HR Leadership & Governance:

  Own the regional HR org structure and lead a zonal/site-level team of HRBPs. Provide direct or dotted-line leadership, ensuring HR alignment and accountability across locations.

• Employee Engagement & L&D:

  Design and roll out on-ground engagement programs, training plans, and retention strategies tailored to warehousing teams. Foster a consistent and motivating work culture.

• MIS, Dashboarding & Reviews:

  Build and maintain dashboards covering hiring, attrition, compliance, training, and HR service delivery metrics. Ensure timely inputs for leadership reviews, audits, and business planning cycles.

• Field Collaboration & Travel:

  Work closely with Regional Heads, VP – Operations, and the COO to ensure proactive HR support at all sites. Frequent travel to FCs to audit, engage, and drive HR effectiveness on ground.

Qualifications:

• 6–12 years of HR experience in warehousing, logistics, e-commerce, or manpower-heavy operations
• Strong knowledge of off-roll workforce management, vendor governance, payroll, and statutory compliance
• Proven experience in wage cost structuring, labor law monitoring, and supporting commercial teams during client onboarding or RFQs
• Proficient in HR dashboards, reporting, and data-driven people decisions
• Ability to manage HR teams across regions and travel frequently to operational sites
• MBA/PGDM in HR from a Tier-2/3 institute preferred

What We Offer:

• A high-impact role in shaping Prozo’s organizational culture and talent engine
• Opportunity to work closely with CXOs and founders on strategic people initiatives
• A fast-paced, entrepreneurial environment with ownership from Day 1
• A strong people-first work culture focused on trust, excellence, and merit

How to Apply:

Please submit your resume, along with a cover letter detailing your experience relevant to this role and why you are passionate about working at Prozo. Highlight any previous projects or achievements that demonstrate your capability in warehousing, logistics, and technology-driven supply chain solutions.

Prozo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.