Senior Manager - Sales

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for an experienced and strategic Senior Manager - Sales who has a knack for building high performing sales teams. They should have a consultative sales approach, a successful track record growing a book of business. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically coaching account executives, managing a pipeline of new business opportunities, leading key pursuits and delivering results against a quota.

The candidate should be a self-starter with a growth mindset who has a willingness to learn and adapt in any situation. They should be to build and articulate a clear vision for their region, and set the overall strategy and goals for the business. They will identify new opportunities in their markets, develop a plan to capture those opportunities, consistently deliver on revenue targets and have a strong can-do attitude in an agile environment.

The ideal candidate will have experience building and developing a high performing sales team - managing, recruiting, on-boarding, training, coaching and leading Account Executives to over achieving their quotas. The Senior Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilites:

• You’ll become the resident expert on the Freshworks platform and will sell new customers our cloud-based software.
• Drive a new logo acquisition sales team to meet or exceed revenue targets.
• Demonstrating / selling value to key stakeholders within the accounts in support of the sales team.
• Build a plan to maximize revenue and customer satisfaction within your accounts.
• Create & articulate compelling value conversations with C-Level stakeholders and drive cross functional collaboration with inside stakeholders - Marketing, Business Development, Solution Consulting, Customer Success, Implementations, Sales Operations, Legal, Finance, Billing, Support, deals teams etc.
• Support the AEs to close large, complex deals involving multiple executive level stakeholders.
• Collaborate with and lead a larger cross functional team to the closure of large complex deals.
• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling.
• Exceeding activity, pipeline and revenue goals on a quarterly basis.
• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact
• Develop long-term strategic relationships with key accounts
• Ensuring satisfaction within your accounts
  

Qualifications

• 10-12 years of experience in business development, sales development, or a related field, with at least 5+ years in a managerial or leadership role, preferably within a SaaS or technology-driven organization.
• Proven track record of success in managing and scaling sales development teams to exceed targets.
• Strong leadership, mentorship, and coaching skills, with a history of developing high-performing teams.
• Deep understanding of modern sales methodologies (MEDDPIC, SPIN, Challenger, etc.) and experience applying them to drive results.
• Exceptional communication and presentation skills (verbal, written, and active listening), with the ability to engage and influence stakeholders at all levels.
• Ability to manage and prioritize multiple initiatives, keeping teams focused and motivated to achieve aggressive sales targets.
• Highly self-motivated, results-oriented, and resilient in the face of challenges.
• Bachelor's degree or equivalent experience.
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Fresh vision. Real impact. Come build it with us.