Senior Manager Resource Management & Operations

Location:

Reporting to:

About iQuanti

iQuanti is a data-driven digital marketing and analytics firm delivering transformational growth for Fortune 500 brands. With a global footprint across India, the U.S., Canada and other geographies, we combine strategy, analytics, and execution to power performance marketing. The Operations team plays a critical role in scaling our delivery capability, optimizing workforce deployment, and enhancing delivery economics.

Role Overview

Senior Manager – Resource Management & Operations

strategic structuring

Key Responsibilities

Strategic & Operational Planning

• Drive the design and implementation of a scalable framework for capacity planning, workforce optimization, and long-term sustainability, aligned with business growth targets.
• Analyze and own key operational metrics —such as revenue per FTE, utilization, billability, and margins—and define targeted interventions for underperformance.
• Conduct periodic assessments of current practices, models, and tools related to forecasting, resourcing intelligence, and staffing decisions to identify gaps and drive structured improvements.

Workforce Planning & Resource Allocation

• Lead the end-to-end staffing life cycle: forecasting, allocation, onboarding, redeployment, and bench management – for all billable roles across functions and geographies.
• Maintain short- and medium-term resourcing forecasts aligned with pipeline and delivery plans.
• Ensure timely and quality fulfilment of resourcing needs for new, ramping, or backfilling projects.
• Collaborate with Talent Acquisition to translate forecasts into actionable hiring plans.

Utilization & Operational Efficiency

• Track, govern, and improve delivery KPIs including billable utilization, Revenue per FTE, and resourcing cost ratios.
• Monitor bench levels, skill deployment patterns, and overall resource health; define interventions as needed.
• Drive optimization through internal mobility, cross-skilling strategies, and proactive ramp planning.
• Partner with Finance and Delivery to track engagement-level margins and recommend corrective actions.

Governance & Reporting

• Establish centralized dashboards and metrics to monitor workforce health, productivity, and delivery efficiency metrics.
• Define and implement governance structures and data feedback loops to continuously enhance RM effectiveness.
• Recommend tooling improvements to enhance visibility and tracking of KPIs.
• Own governance forums for resourcing and operational metrics—weekly staffing reviews, monthly ops scorecards, pipeline readiness, and margin watchouts.

Cross-Functional Partnership

• Act as the central coordination point among Delivery, HR, Finance and Talent Acquisition.
• Drive cross-departmental transparency around hiring needs, onboarding timing, and role readiness.
• Integrate RM considerations into organizational initiatives like training, upskilling, employee engagement, and performance enablement.

Required Qualifications

• 7+ years of experience in workforce planning, resource management, or operations in a digital, IT, or consulting services environment.
• Structured thinker with strong analytical, problem-solving, and communication skills.
• Collaborative leader with a bias for execution and stakeholder alignment
• Proven track record of handling a 200+ people unit, with demonstrated ability to plan and manage staffing requirements and capacity utilization across multiple projects.
• Strong command of delivery operations metrics and ability to connect staffing strategies to business outcomes.
• Ability to work with distributed teams and manage global operations.
• Prior experience in developing and running org-level programs.
• Basic understanding of Digital Marketing is a great-to-have.\

Interested folks can share resume at richa.agarwal@iquanti.com