About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.
What’s In It For YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded.We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
This role responsibility is to lead the wing to wing field audit process, under the Internal Audit Function, of all the Third Party units across Sales, collections, Operations (Pre acquisition & Post Acquisition), Customer Services, Work Force Effectiveness, Marketing, Insurance, FRM etc. which are operational in the respective zone as per Quarterly plan, aligned to the ACB Targets and scope, with all relevant data analysis done both Pre & Post Audit. Identify relevant corrective actions in the entire audit process to bring in better efficiency and bridge all such gaps for the organization, which may get identified as Operational, Financial, Reputational, Regulatory risks, along with Inherent & Residual risks in each of the auditee functions.
Role Accountability
- Planning & execution
- Devise adequate execution strategy for completion of field audit within stipulated timeframe.
- Check the efficiency & accuracy of the Data Correlation and Analysis done by the Field Support team members.
- Coordinate with respective Regional/Zonal heads/functional SPoCs to align on audit process, scope, and timelines.
- Collate and share relevant inputs (process changes etc.) from functions on a continuous basis to facilitate risk assessment.
- Lead and conduct detailed process and agency audit for functions such as Collections, Operations, Marketing, Customer Services, Insurance, Work Force Effectiveness, Fraud Risk management.
- Governance
- Publish a comprehensive Third-Party Audit Report to the respective department and the function heads containing detailed audit findings, responses, and departmental plan of action for resolution of the audit findings given.
- Prepare final audit presentation for competent authorities.
- Ensure 100% Closure of Gaps / observations identified in the Audit Report through regular follow ups with the respective stake holders within specified timelines.
- Quality Management
- Ensure quality of audit findings as well as adherence to audit manual/policy/checklists etc.
- Ensure adherence to regular process documentation practices in compliance with the process guidelines.
- Continuous involvement in Trigger building for Field Audits, with the DAU for robust sampling process of the TPAs to be followed every quarter on field.
- Evolving a Robust Risk profiling methodology for all the TPAs, basis the Audit outcomes involving the Inherent/Residual risk identified for the agencies during the audits.
- Collaboration
- Field Intelligence shared to other verticals as triggers for strengthening other Audits (Process/Concurrent/Thematic/Billing, etc.), for a holistic audit approach.
- Industry peer review and adoption of best practices.
- Conducting compliance awareness through interactive sessions with regional teams sensitizing about the changing regulatory environments, audit scope and how teams can do self-audit to eliminate surprise lapses later.
- Identify the financial leakage risks and close the same with functional teams to save the financial losses.
- Identify the avenues for cost savings during audit and share the same with functional teams for implementation and cost saving.
- Do the PSA process audit for NFTE payout calculations and reimbursements, highlight the gaps if any for recovery by the function.
Measures of Success
- % of all the audits, follow-up audits, and report issuance completed within specified timeframes during the year / half year / quarter
- Number of vendors (outsourced agencies) and proportion of geographical area covered under audit plan
- Analyze audit results to identify early warning indicators
- Number of Process Improvement Opportunities (PIOs) identified , leading to financial, operational, Reputational risk
- Implementation of changes in the identified PIO, by the auditee function & impact derived.
- Documentation of critical discussions with the outcome agreed.
- Maintain all logs of Process/Policy changes implemented post facto audits, mapped with the findings for record references.
- Efficiency of the Trigger building for Field Sampling of TPAs
- Monitoring closure of ATR observations and reporting the same to ACB
- Number of defects/final observations highlighted
- Nil findings in Quality Assurance reviews
- Timely and accurate updating of process documentation
- Process Adherence as per MOU
- Accuracy of the working papers maintained as per defined format.
Technical Skills / Experience / Certifications
- Deep understanding of Credit Card/Financial Services industry, its emerging trends, issues, challenges, key players and leading practices as well as intricacies of outsourcing arrangements in financial services industry
- Possess adequate know-how of processes/internal audit/risk/compliance activities
Competencies critical to the role
- Analytical ability
- Problem-solving skills
- Verbal and written communication
- Result Orientation
- Stakeholder Management
- People Management
Qualification
Graduate/ Post-graduate, preferably professional qualification CA/ MBA / ICWA / CIA
Preferred Industry
Financial Services (Payments), Banking
