Senior Information Technology Manager

Will be responsible for overseeing all aspects of the Information Tecnology delivery. This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimation, budget development and cost control, implementing strategies to improve service delivery, lead career development and succession management efforts to ensure employee retention, motivation and engagement.

Key Responsibilities:

• Lead and manage the IT operations, oversee a team of 350+ professionals.
• Develop, implement and continuously improve IT strategy in alignment with Service Line organizational goals and requirements.
• Oversee the planning, execution, and delivery of IT services.
• Drive operational excellence, monitor and analyze performance metrics to assess the effectiveness and efficiency of the IT delivery.
• Identify areas of improvement and implement necessary changes to enhance IT delivery.
• Continually monitor and analyze market trends to identify opportunities and challenges.
• Work closely with other leads and the global IT team to share best practices and ensure a consistent approach across all locations.
• Provide guidance and support to team members, fostering an environment of continuous learning and improvement and cultivating diversity and an inclusive workplace.
• Support creation and updates of career parthways to increase organization IT skills and knowledge.
• Ensure compliance with industry regulations, organizational and policies and incorporate ESG (Environmental, Social, and Governance) principles into the SAP delivery.

Qualifications:

• Experience:

  Several years of experience in the IT industry, preferably in network or cyber security, with a significant portion of that in a leadership or management role.

• Industry Knowledge:

  Deep understanding of the IT industry, including the latest trends, challenges, and opportunities.

• Leadership Skills:

  Ability to lead and motivate a team, manage performance, and develop talent. Strong decision-making and problem-solving skills are also important.

• Client Relationship Management:

  Experience in managing client relationships, understanding client needs, and delivering high-quality service.

• Operational Excellence:

  Knowledge of operational best practices in the IT industry, including process improvement, quality management, and performance metrics.

• Financial Acumen:

  Understanding of financial management principles, including budgeting, forecasting, and financial analysis. Ability to manage the service line's profitability.

• Communication Skills:

  Excellent verbal and written communication skills, with the ability to communicate effectively with clients, team members, and other stakeholders.

• Change Management:

  Experience in managing change, including implementing new processes, systems, or strategies, and leading teams through change.

• Cultural Awareness:

  In a global environment, understanding and respecting cultural differences is crucial. Experience in managing multicultural teams or working with international clients can be beneficial.