Senior Information Technology Manager

The Manager of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up. This role includes strategic planning, operational execution, team building, and end-to-end service delivery. The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client management—particularly with CPA or financial services firms.

Key Responsibilities:

Strategic Leadership:

• Develop and execute the vision, strategy, and roadmap for the division.

• Define and manage service offerings tailored specifically for CPA and accounting firms.

• Set and manage budgets, forecasts, and key performance metrics.

Operational Oversight:

• Establish operational workflows, technical infrastructure, and client onboarding procedures.

• Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery.

• Ensure high availability, uptime, and responsiveness across all services.

Team Building & Management:

• Recruit, build, and lead a high-performing technical and support team.

• Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence.

• Mentor and support professional development of team members.

Cybersecurity & Compliance:

• Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557).

• Establish and maintain incident response protocols and data protection policies.

• Stay current with evolving threats and ensure proactive mitigation.

Client Focus:

• Develop deep relationships with CPA firms to understand their unique IT and compliance needs.

• Ensure exceptional client satisfaction and long-term partnerships.

• Oversee client onboarding, project implementations, and ongoing managed services.