About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc. Job Summary: We are seeking a dynamic and analytical Customer Operations Manager to join our team. This role is responsible for generating actionable insights from customer service teams, identifying trends, and collaborating with cross-functional stakeholders to improve overall customer experience. The ideal candidate is passionate about customer advocacy, process improvements, and data-driven decision-making. Key Responsibilities: Collect, analyze, and interpret data from customer interactions to identify trends, gaps, and opportunities for improvement.Collaborate with customer service teams to extract qualitative insights and understand key pain points.Work closely with product, operations, and other stakeholders to address recurring customer issues and enhance service processes.Develop and maintain dashboards and reports to track customer service performance and experience metrics.Drive initiatives to optimize workflows, reduce inefficiencies, and enhance response times.Advocate for customer needs by ensuring feedback is effectively communicated to relevant teams for product and process enhancements.Lead and support initiatives focused on improving customer satisfaction, retention, and loyalty.Identify and implement automation or technology solutions to improve customer service efficiency.Monitor industry trends and best practices to recommend innovative ways to improve customer interactions.Train and mentor customer service teams on best practices and new processes. Key Requirements: Bachelors or Master s degree in Engineering, Business, Analytics, or a related field.8+ years of experience in customer operations, customer experience, or related roles.Strong analytical skills with proficiency in data analysis (Excel).Excellent communication and stakeholder management skills.Proven ability to work cross-functionally and drive initiatives with multiple teams.Experience in process improvement methodologies (Lean, Six Sigma) is a plus.Passion for enhancing customer experience through data-driven insights.Ability to work in a fast-paced and dynamic environment. Location: Jaipur, with travel to Bangalore

At ALLEN, we spearhead a technology-driven approach to education, leveraging top-tier tech talent from leading technology firms. Through our strategic collaboration with Bodhi Tree Systems, a prominent venture capital firm known for building scaling tech-first brands, we are revolutionizing education with a tech-first approachWe address two critical challenges in the current education landscape: the need for more emphasis on holistic learning and adopting a one-size-fits-all approach. We are leveraging AI to develop an innovative ed-tech platform to provide students with a compelling end-to-end learning experience. Our goal is to transform education by providing personalized learning experiences that transcend traditional classrooms by catering to individual learning needs and to drive significant improvements in learning outcomesJoin us in reshaping education for the digital era and unlocking the full potential of every student!We are looking for an experienced and dynamic professional to lead our Enterprise Applications team, focusing on HR and Finance IT systems. The ideal candidate will have 10-15 years of experience in managing HRMS and ERP applications, driving digital transformation, leading automation projects, conducting fit-gap assessments, and ensuring seamless stakeholder collaboration. Key Responsibilities: Leadership Strategy: Provide strategic direction for HR Finance IT applications, ensuring alignment with business goals.Oversee IT architecture integrations for enterprise systems.Lead and mentor a high-performing team, fostering innovation. Enterprise Applications Digital Transformation: Manage and optimize HRMS ERP systems (Oracle EBS, Fusion, SAP S/4HANA, Dynamics 365, Odoo, ERPNxt, etc.).Strong expertise in HRMS platforms (SuccessFactors, Darwinbox, BambooHR, Keka, ZingHR, etc.).Deep understanding of Procure-to-Pay, Order-to-Cash, Record-to-Report, and Hire-to-Retire processes.Drive automation and process improvements to enhance efficiency and user experience. Technical Expertise IT Audits: Strong API knowledge for seamless integrations.Experience with ITSM tools (Freshservice, ServiceNow, ManageEngine).Conduct IT audits, ensure compliance, and implement improvements.Good to have: Python coding skills for automation and process enhancements. Stakeholder Fit-Gap Management: Collaborate with business leaders, IT teams, and vendors to align IT solutions with organizational needs.Conduct fit-gap assessments, ensuring cost-effective and scalable solutions. Qualifications Skills: Bachelors degree in IT, Computer Science, or related field (Master s preferred).Proven experience in HRMS ERP management with deep industry knowledge.Strong expertise in digital transformation, automation, and fit-gap analysis.Excellent communication, leadership, and strategic thinking abilities. ERP functional certification is a plus.

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc. Job Summary:Allen Digital is looking for a Customer Insights Manager to manage the collection and analysis of feedback from students, parents, and faculty. This role will be responsible for running surveys, gathering insights into key pain points, and understanding how students feel throughout their journey. The goal is to support students effectively and drive improvements in both product and academic experiences based on data-driven recommendations. Key Responsibilities: Design, execute, and manage surveys to collect feedback from students, parents, and faculty on their experiences.Analyze qualitative and quantitative data to identify trends, pain points, and areas for improvement.Develop actionable insights and recommendations to enhance student support, academic outcomes, and overall experience.Collaborate with product, academic, and operational teams to implement corrective actions based on survey findings.Track and report key experience metrics, ensuring continuous improvement and monitoring of impact.Engage with students and faculty to gather deeper insights through interviews, focus groups, and other research methods.Present findings and insights to leadership and key stakeholders, influencing decision-making processes.Benchmark Allen Digital s student experience against industry standards and best practices.Work closely with customer support teams to ensure student and parent concerns are proactively addressed.Stay updated on research methodologies and survey tools to enhance data collection and analysis. Key Requirements: Bachelors/Master s degree in Business, Engineering, Data Analytics, or a related field.4+ years of experience in customer insights, research, or a related role, preferably in the education or ed-tech sector.Strong expertise in survey design, execution, and data interpretation.Proficiency in data analysis tools (Excel, SQL, BI tools, survey platforms, etc.).Excellent communication and stakeholder management skills.Ability to translate data into actionable insights and strategic recommendations.Experience working cross-functionally with product, academic, and operations teams.Passion for improving student experiences and outcomes through research and insights.

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc. Role We are seeking a highly motivated and experienced Customer Success Lead to join our team and play a crucial role in driving customer retention and ensuring their success. The ideal candidate will have 8-10 years of experience in customer success, with strong analytical, process-oriented, and leadership skills. This person will work closely with our Academics and Product teams to identify key initiatives that enhance the customer experience, drive retention, and foster long-term success for our customers. Key Responsibilities: Customer Retention Strategy:Develop and implement strategies to drive higher customer retention and satisfaction across the organization. Continuously evaluate and optimize customer success initiatives that impact key metrics, such as engagement, renewals, and churn.Cross-Functional Collaboration:Work closely with the Academics, Product, and Marketing teams to ensure alignment between customer needs, academic objectives, and product offerings. Advocate for customer requirements and feedback in product development and academic strategy to improve the overall customer experience.Customer Health Success Metrics:Define and track key customer success metrics and KPIs (such as retention rate, satisfaction, NPS, and engagement) to evaluate customer health. Leverage data to proactively identify areas for improvement or potential risk in the customer lifecycle.Customer Journey Mapping:Analyze the customer journey to understand pain points, challenges, and opportunities for improvement. Identify and prioritize opportunities for process improvement that enhance the overall customer experience from onboarding through to renewal.Customer Feedback Continuous Improvement:Gather and analyze customer feedback, translating it into actionable insights to improve product features, academic offerings, and customer engagement strategies. Champion customer needs and advocate for change where necessary. Qualification Skills8-10 years of experience in a Customer Success or similar functions, preferably in a B2C industryStrong background in managing customer retention strategies, with proven success in increasing customer satisfaction and reducing churn.Exceptional analytical skills with the ability to derive insights from complex data sets and use data to drive decisions.Proven track record in process optimization and the ability to implement scalable processes.Experience working cross-functionally with product, academic, and customer teams to drive initiatives.Strong understanding of customer success metrics, customer health scoring, and customer journey mapping.Ability to communicate complex concepts effectively to both internal stakeholders and customers.

About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. Allen has the backing of some of the best names in business, education, and technology. With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains Advanced), and school/board exams, including Olympiads, NTSE, etc. Job Summary:Allen Digital is looking for a Customer Insights Lead to lead the collection and analysis of feedback from students, parents, and faculty. This role will be responsible for running surveys, gathering insights into key pain points, and understanding how students feel throughout their journey. The goal is to support students effectively and drive improvements in both product and academic experiences based on data-driven recommendations. Key Responsibilities: Design, execute, and manage surveys to collect feedback from students, parents, and faculty on their experiences.Analyze qualitative and quantitative data to identify trends, pain points, and areas for improvement.Develop actionable insights and recommendations to enhance student support, academic outcomes, and overall experience.Collaborate with product, academic, and operational teams to implement corrective actions based on survey findings.Track and report key experience metrics, ensuring continuous improvement and monitoring of impact.Engage with students and faculty to gather deeper insights through interviews, focus groups, and other research methods.Present findings and insights to leadership and key stakeholders, influencing decision-making processes.Benchmark Allen Digital s student experience against industry standards and best practices.Work closely with customer support teams to ensure student and parent concerns are proactively addressed.Stay updated on research methodologies and survey tools to enhance data collection and analysis. Key Requirements: Bachelors/Master s degree in Business, Psychology, Data Analytics, Education, or a related field.8+ years of experience in customer insights, research, or a related role, preferably in the education or ed-tech sector.Strong expertise in survey design, execution, and data interpretation.Proficiency in data analysis tools (Excel, SQL, BI tools, survey platforms, etc.).Excellent communication and stakeholder management skills.Ability to translate data into actionable insights and strategic recommendations.Experience working cross-functionally with product, academic, and operations teams.Passion for improving student experiences and outcomes through research and insights.

Allen Digital Pvt. Ltd. is looking for Staff Data Scientist to join our dynamic team and embark on a rewarding career journey. Undertaking data collection, preprocessing and analysis Building models to address business problems Presenting information using data visualization techniques Identify valuable data sources and automate collection processes Undertake preprocessing of structured and unstructured data Analyze large amounts of information to discover trends and patterns Build predictive models and machine-learning algorithms Combine models through ensemble modeling Present information using data visualization techniques Propose solutions and strategies to business challenges Collaborate with engineering and product development teams

Job Overview: Allen Digital is looking for passionate Mentors to guide students preparing for JEE, NEET, and PNCF . The ideal candidates should have strong communication skills in English and a keen interest in supporting students in their academic journey. Key Responsibilities: Guide students on effective study patterns and learning strategies. Develop customized academic schedules based on individual student needs. Monitor and track students academic progress regularly. Stay connected with students and parents to resolve queries and provide necessary support. Ensure student satisfaction through regular follow-ups and mentoring. Skills Requirements: Strong English communication skills (mandatory). Ability to understand student requirements and provide tailored guidance. Organized and proactive in tracking student progress . If you are enthusiastic about guiding students and helping them achieve their academic goals, we would love to hear from you!

Join Allen Digitals team as a Backend Development Intern! If you love problem-solving and thrive in a collaborative environment, this opportunity is for you. Gain hands-on experience in exciting projects impacting company growth and kickstart your career with us! Design and implement backend services and APIs using Java and Golang (C++, Python) Assist in database development and maintenance Participate in code reviews, debugging, and testing Contribute to backend systems optimization Collaborate with front-end developers for seamless integration Stay updated with industry trends for innovative solutions Support in troubleshooting backend issues Requirements: Full-time Internship, Bangalore-based Starting in March 1st week