Product Operations Associate

Job Description

About the Role We are looking for a dynamic and hands-on Associate- Product Operations to support the adoption and execution of our digital products across ALLENs offline centers Youll work on the frontlines with faculty, administrators, and students"”facilitating training, managing rollouts, capturing feedback, and ensuring smooth day-to-day product operations This is a contractual role, ideal for individuals who enjoy working in fast-paced, real-world environments and want to gain valuable experience at the intersection of education and technology Key Responsibiliti es Product Rollout & Adopt ionSupport the implementation and adoption of product features at learning cent ersCoordinate UAT (User Acceptance Testing) and on-ground feedback collect ionAssist with content uploads and ensure readiness for feature launc hes Stakeholder Coordina tionAct as a liaison between central product teams and center-level stakehol dersHelp center staff navigate tools and troubleshoot basic product is suesMaintain clear documentation and status updates on rollout activi ties Training & Onboa rdingAssist in conducting onboarding sessions for faculty and admin teamsShare and explain usage guides, SOPs, and training mate rialsSupport product refresher sessions and feature update walkthr oughs Product S upportRespond to product-related queries from users on- groundTriage issues and escalate technical concerns to relevant teamsHelp monitor app reviews, user feedback, and flag key in sights Reporting & F eedbackTrack usage metrics and operational KPIs across assigned centersCapture qualitative feedback from users and compile insights for product impr ovementContribute to post-rollout reports and improvement recommen dations Requ irements1"“3 years of experience in field operations, implementation, or suppo rt rolesStrong communication and interpersona l skillsProactive and detail-oriented with an execution-first mindsetComfortable using tech tools and learning new p latformsProficient with G-Suite and basic reporting (Excel /Sheets)Willingness to travel across cities and centers Nic e to HavePrior experience in EdTech, training, or supp ort rolesExposure to product tools, testing, or content management workflows W hy Join UsWork at the intersection of technology and education tran sformationLearn from a high-impact, high-owne rship teamGain on-ground exposure and firsthand experience in product operationsPlay a key role in shaping how thousands of students experienc e learning Show more Show less