Product Operations Associate

Key Responsibilities

• Work on the ticketing system, ensuring all issues are tracked and resolved efficiently.
• Create and maintain product performance dashboards.
• Analyze key metrics to track feature adoption, user behavior, and operational efficiency.
• Continuously monitor and maintain data/system health to ensure accuracy and efficiency.
• Identify inconsistencies and work with relevant teams to resolve them.
• Identify cases falling under process and product failures and escalate appropriately.
• Conduct RCA for bugs/issues arising in internal systems and customer-facing applications.
• Work with developers and cross-functional teams to ensure timely resolution.
• Document findings and implement preventive measures.
• Identify and highlight cross-functional SOP-related gaps.
• Assist in writing detailed PRDs and functional specifications for enhancements and fixes.
• Utilize SQL and Excel to extract, analyze, and interpret data for business insights.
  

Required Skills

• Technical Skills: Intermediate SQL, Advanced Excel
• Analytical Skills: Strong problem-solving mindset with attention to detail.
• Communication: Ability to collaborate with technical and non-technical teams effectively.
• Experience: Min 6 months in product domain, or a similar role.