Job Summary: We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies , be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience. Key Responsibilities: Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements. Develop IVR flows , call routing strategies , chatbots , and workforce management (WFM) integrations. Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems). Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications. Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance. Develop and maintain documentation, including technical designs, test plans, and user guides. Assist with system upgrades, patching, and change management processes. Provide mentorship and guidance to junior developers and contribute to code reviews. Ensure compliance with security, privacy, and quality standards . Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage). Strong hands-on experience with Genesys Architect , Interaction Designer , and Composer . Proficiency in JavaScript, .NET, Java , or other programming languages used in Genesys customization. Experience integrating Genesys with CRM platforms like Salesforce , ServiceNow , etc. Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure). Solid understanding of routing strategies , DIDs , skills-based routing , queue management , and reporting . Knowledge of RESTful APIs , webhooks, and real-time data integrations. Preferred Qualifications: Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect ). Experience with DevOps tools , CI/CD pipelines, and version control systems (Git, Azure DevOps). Prior experience working in regulated industries (finance, healthcare, etc.). Understanding of contact center metrics and analytics . Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration like Salesforce Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Team player with a proactive and flexible approach. Show more Show less