Job Summary: We are seeking a highly skilled Senior Genesys Developer to join our team and lead the design, development, and implementation of customer engagement solutions using the Genesys Cloud / Genesys Engage platform. The ideal candidate will have deep expertise in contact center technologies , be capable of delivering complex integrations, and collaborate with cross-functional teams to enhance the overall customer experience. Key Responsibilities: Design, develop, and maintain solutions within the Genesys platform (Cloud CX or Engage) to support business requirements. Develop IVR flows , call routing strategies , chatbots , and workforce management (WFM) integrations. Implement Genesys APIs and SDKs to create custom functionalities and third-party integrations (e.g., Salesforce, CRMs, ticketing systems). Collaborate with business stakeholders and contact center operations to gather requirements and translate them into technical specifications. Troubleshoot and resolve complex issues in the contact center environment, ensuring system reliability and performance. Develop and maintain documentation, including technical designs, test plans, and user guides. Assist with system upgrades, patching, and change management processes. Provide mentorship and guidance to junior developers and contribute to code reviews. Ensure compliance with security, privacy, and quality standards . Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience with Genesys technologies (Genesys Cloud CX, PureConnect, or Engage). Strong hands-on experience with Genesys Architect , Interaction Designer , and Composer . Proficiency in JavaScript, .NET, Java , or other programming languages used in Genesys customization. Experience integrating Genesys with CRM platforms like Salesforce , ServiceNow , etc. Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure). Solid understanding of routing strategies , DIDs , skills-based routing , queue management , and reporting . Knowledge of RESTful APIs , webhooks, and real-time data integrations. Preferred Qualifications: Genesys certification(s) (e.g., Genesys Cloud Certified Professional / Developer / Architect ). Experience with DevOps tools , CI/CD pipelines, and version control systems (Git, Azure DevOps). Prior experience working in regulated industries (finance, healthcare, etc.). Understanding of contact center metrics and analytics . Strong understanding of Data Actions inside Genesys to build call-outs to other systems for data integration like Salesforce Proficient in debugging Salesforce-Genesys data sync via standard Genesys package or custom integrations Soft Skills: Strong analytical and problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. Team player with a proactive and flexible approach. Show more Show less
Job Responsibilities · Implementation and customization of customer Salesforce solution projects that involve the Sales Cloud (CRM), Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, Custom Cloud, and/or integrations to ensure scope and customer expectations are met · Work with customer management, customer subject matter experts (SMEs) and or information technology personnel to complete Salesforce implementation tasks, as required · Manage smaller Salesforce implementation projects or subsets of larger projects · Apply a general understanding of business operations · Assist with setting Salesforce implementation standards · Respond to a variety of broad questions and concerns from customer management regarding project requirements, document needs, technical standards, and conditions · Communicate the status of requests and determine the feasibility of projects, documents findings and actions · Deliver results working with delivery partners, customer teams, and AppExchange vendors · Represents the project as a Salesforce implementation expert who influences customer senior management on significant Salesforce matters · Work under general direction and independently determine and develop an approach to solutions Required Skills · Lightning Components, Events, Component Bundles and Lightning Web Components · Must have worked on both Salesforce Configuration and Customizations · Hands on experience on Writing Triggers, VF pages, Test class batch class · Must have worked on Integrations (REST/SOAP) · Worked on Workflows, Process builder, Approval process and flows · Work on the Deployments (Changesets/ANT) · Demonstrated ability to independently analyze and design complex solutions within a tight deadline · Good leadership skills · Strong customer services skills focusing on customer success · Strong organizational and planning skills Certification · Platform Developer 1 Educational Qualifications · Graduation (B.E/B.Tech – CSE, ECE, IT)
Job Details Role : Technical Architect Experience Required : 9-14 years CRM experience in Salesforce platform Location : Hyderabad/Bangalore We are looking for a person who along with the team will be responsible for designing and managing the successful delivery of complex Salesforce solutions to our customers You will be working in Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies Should be able to see the bigger picture and get to the nitty-gritties of the encountered issues Proven experience in development and integrating systems via API's Assess and design resilient systems that will be time-tested and scalable Responsibilities Collaborate with dealer networks, service teams, and telematics partners to gather use cases and pain pointsand translate them into Automotive Cloud configurations (Vehicle Definitions, Trim & Option sets, VIN decoding). Design and maintain solutions that improve data accuracy for vehicle fitments, reduce time-to-market for new model releases, and surface real-time telematics insights to service technicians. Collaborate with clients to understand the requirements and set the expectations clearly with the stakeholders Champion the adoption of best practices in coding, design and performance of the team. Translate business requirements into well-architected solutions that best leverage the Salesforce platform Architect and document technical solutions aligned with client business objectives. Identify gaps between client's current and desired end states Provide oversight and governance of Salesforce projects Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation Maintain a target billable utilization aligned to the role The Technical Architect may be expected to partake in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects Consult with Salesforce product teams to support client implementations Travels to client sites for projects, estimated 50-75% Requirements In-depth understanding of the Salesforce product suite Understanding of data sharing and visibility considerations and how these play into platform architecture Familiarity with platform authentication patterns (SAML, SSO, OAuth) Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation and reporting) Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies Experience with platform security capabilities (TLS, SSL) Active Salesforce certifications