Who we areVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking a detail-oriented Credit to Collections Analyst to manage outbound customer interactions and ensure timely resolution of outstanding balances. This role demands strong communication skills, a customer-centric approach, and the ability to handle sensitive financial data with discretion. The individual will be responsible for updating account records, coordinating with internal teams, and driving improvements in cash flow through efficient collections processes.
What You’ll Do
- Conduct outbound calls to customers with outstanding balances and resolve queries.
- Document customer interactions and update account information accurately.
- Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues.
- Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations.
- Support audit requirements and ensure compliance with internal controls.
- Drive improvements in Days Sales Outstanding and reduce revenue leakage.
- Apply smart automation and Lean/Six Sigma techniques to optimise processes.
- Engage in stakeholder management and maintain transparent communication.
- Adhere to KPIs, TATs, and AR policies while contributing to team objectives.
Who You Are
- Holds a B.Com, Master’s in Finance, or Diploma in Finance.
- Experienced in AR Customer Collections and basic accounting principles.
- Proficient in Microsoft Excel and ERP systems (SAP).
- Strong analytical and problem-solving skills.
- Effective communicator with both verbal and written proficiency.
- Understands B2B customer dynamics and debt collection processes.
- Familiar with telecom industry operations and AR forecasting tools.
- Demonstrates a proactive, collaborative, and customer-obsessed mindset aligned with the Vodafone Way.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What Skills You Will Learn
- Advanced reconciliation and reporting techniques.
- ERP system navigation and financial data management.
- Stakeholder communication and customer service excellence.
- Lean/Six Sigma methodologies for process improvement.
- Audit readiness and compliance best practices.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.AlertApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.#JDEnhancedByTARAFollow us on social media and #StayConnected
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