Senior Business Analyst

Job Title: Senior Business Analyst – US / EMEA Region

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Company Overview

About The Role

Senior Business Analyst

Sales and Solution Engineering teams for the US/EMEA region

Key Responsibilities

• Discovery & Requirement Gathering
• Collaborate with sales teams to conduct deep-dive discovery sessions with US/EMEA prospects and customers
• Uncover business challenges, user workflows, and technical constraints
• Research target accounts and industry trends to personalize solutions
• Solution Design & Value Mapping
• Create clear BRDs, Solution Decks, process maps, and data flow diagrams for stakeholder alignment
• Translate customer pain points into actionable solution blueprints and product configurations
• Work cross-functionally with Product, Sales Engineering, and Onboarding teams to build feasible, scalable solutions
• Proposal & Stakeholder Management
• Draft and present persuasive solution proposals tailored to industry, geography, and account maturity
• Support RFP responses, capability overviews, and custom demos in coordination with regional sales teams
• Act as a trusted advisor in high-stakes discussions with US/EMEA client stakeholders
• Documentation & Handoff
• Ensure precise documentation for seamless project transitions and delivery handovers
• Build and maintain a repository of reusable components, reference architectures, pitch decks, and use cases
• Continuous Improvement
• Gather post-sale feedback to refine solution positioning and identify product gaps
• Support the product roadmap by providing region-specific insights and customer intelligence
  

Requirements:

• Bachelor’s or Master’s degree in Business, Engineering, or related discipline
• 8+ years of experience in Business Analysis, Pre-sales Consulting, or Solution Design for SaaS or CPaaS platforms
• Experience working with North America/Europe-based stakeholders
• Strong command of solution selling principles, stakeholder management, and client communications
• Proven ability to articulate technical and business solutions to cross-functional audiences
• Proficiency in BRDs, FRDs, UML diagrams, user stories, and release documentation
• Familiarity with Salesforce, HubSpot, or other CRM systems is a plus
  

Nice to Have

• Prior experience in messaging platforms, conversational AI, or communication APIs (Twilio, MessageBird, etc.)
• Exposure to CPaaS, SaaS deployment models, and enterprise sales cycles
• Understanding of compliance frameworks (e.g., HIPAA, GDPR) relevant to messaging